Southern Ford - Service Center

Outstanding service from the service advisor and technician. We’re very much pleased with the hospitality and service. Our 2018 Navigator is always given back to us with care. Nothing but five star technician. We’re very much pleased with the hospitality and service. Our 2018 Navigator is always given back to us with care. Nothing but five star service at Southern Ford of Newport News. More

I so appreciate the opportunity to get an extended warranty that will take care of jobs like this with very little inconvenience and cost! Repair to the transmission and catalytic converter seem to b warranty that will take care of jobs like this with very little inconvenience and cost! Repair to the transmission and catalytic converter seem to be working fine! More

Excellent service provided. .. thank you for repairing my car in a timely manner on Monday, August 5, 2024. In addition to the above, I want to also thank Stephanie for providing .. thank you for repairing my car in a timely manner on Monday, August 5, 2024. In addition to the above, I want to also thank Stephanie for providing excellent customer service on Friday, August 3, 2024. More

Service advisor was polite and communicative. My only complaint was I dropped my vehicle off at 9am on a Monday and did not get it back until 330 on Tuesday. My only complaint was I dropped my vehicle off at 9am on a Monday and did not get it back until 330 on Tuesday. More

Eddie Marshall and his technicians are top notch! Any repairs, inspections or other work is always done quickly. Any repairs, inspections or other work is always done quickly. More

Eddie at southern ford handled the service on my vehicle. It was completed when promised and I’ve had no issues! It was completed when promised and I’ve had no issues! More

Clean and professional. Just over priced compared to Bowditch. Bowditch charges $75 less for same oil change and tire rotation for a diesel. Just over priced compared to Bowditch. Bowditch charges $75 less for same oil change and tire rotation for a diesel. More

Edwin was great but the service department didn’t put my spare back on my truck after my service was complete. spare back on my truck after my service was complete. More

Service was done expedtiously and my vehicle returned clean. Staff courtesy and friendly. Very easy obtaining a service appointment. clean. Staff courtesy and friendly. Very easy obtaining a service appointment. More

My service advisor Alicia, provided excellent service. She explained the service I received and future services recommended for my vehicle. The wait time was not long either. She explained the service I received and future services recommended for my vehicle. The wait time was not long either. More