Southern Volkswagen Greenbrier
Chesapeake, VA
Hours
Sales/Showroom
Monday 9:00 AM
Tuesday 9:00 AM
Wednesday 9:00 AM
Thursday 9:00 AM
Friday 9:00 AM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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They really take the time to answer all your questions and concerns . They take pride in making sure you get the best customer service as possible and working hard to put you in a vehicle that you love an and concerns . They take pride in making sure you get the best customer service as possible and working hard to put you in a vehicle that you love and they make sure your satisfied More
This dealership used to have wonderful service …reason I keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there w keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there was upset over the time it took. Service department said they don’t have enough employees. So it would be great to up the salary and benefits to attract more workers before you lose customers. More
Service department is great. Good people who want to help you get your car fixed. Good people who want to help you get your car fixed. More
Suggestions for future improvement include returning phone calls to prepare your customer in advance so they can make ride accommodations and be aware of Services, costs, and timeframe for completing wo phone calls to prepare your customer in advance so they can make ride accommodations and be aware of Services, costs, and timeframe for completing work. This was a standard routine part of annual maintenance and it should not have been difficult for someone to simply call me in advance and brief me about the cost involved with the services as well as the fact that this would be an all day event if I had known I could’ve made arrangements for a ride. Offering a courtesy shuttle would have gone a long way. Not sure will be back to this dealer. More
Great customer service! Tim went above and beyond to make sure I wasn’t waiting all day for my oil change, definitely grateful 😃 Tim went above and beyond to make sure I wasn’t waiting all day for my oil change, definitely grateful 😃 More
They were very very thorough! Staff Communicated with me, prior to performing the service on my vehicle, and I was satisfied with my vehicle's service. Staff Communicated with me, prior to performing the service on my vehicle, and I was satisfied with my vehicle's service. More
Joe was fantastic in helping me with what I needed. He went above and beyond what he had to do. I appreciate the honesty and helping me with fixing the problem. You can tell he really cares about his c He went above and beyond what he had to do. I appreciate the honesty and helping me with fixing the problem. You can tell he really cares about his customers. More
Great service, happy customer. Dave Hooper was awesome, very accommodating. Will be buying from David Hooper again in the future! Dave Hooper was awesome, very accommodating. Will be buying from David Hooper again in the future! More