Southern Volkswagen Greenbrier
Chesapeake, VA
Hours
Sales/Showroom
Monday 9:00 AM
Tuesday 9:00 AM
Wednesday 9:00 AM
Thursday 9:00 AM
Friday 9:00 AM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Got an oil change Tim did great on explaining the problems with my oil and gave advice on other issues my car was having. He was honest with me and gave me several opt Tim did great on explaining the problems with my oil and gave advice on other issues my car was having. He was honest with me and gave me several options on how to fix it my self or have it serviced there at the dealer. More
very friendly/ helpful Abby and the rest of the vw staff were very outgoing and helpful. The service was fairly quick and still good quality. I would defiantly recommend goi Abby and the rest of the vw staff were very outgoing and helpful. The service was fairly quick and still good quality. I would defiantly recommend going here for any service needs. More
Incomplete work I picked up my Jetta,and the tires were balanced,but not rotated. They said the best tires were on the front. I wasn’t informed of this until I read m I picked up my Jetta,and the tires were balanced,but not rotated. They said the best tires were on the front. I wasn’t informed of this until I read my invoice,and neither was service writer. I feel like I was ripped off. The tires passed inspection,they should’ve been rotated regardless of your techs recommendations. I have a tire noise in the front that I was hoping to move to the rear,but I wasn’t given a choice. The service writer did offer to rotate them for me,I had to work,and it should’ve been done in the right in the first place!!!!! I also now feel concerned that the repairs that I had done were unnecessary. You also lost a future tire sale too. I feel as if this has been done to my car before by y’all. I don’t feel as if I can trust Southern VW to service my car any longer even though I bought it new from y’all. I will never recommend Southern VW to anyone!!!!!! More
VW recall Fast & competent service. Very friendly atmosphere & was able to get an appointment in a timely manner. The total time was exactly what was quoted. Fast & competent service. Very friendly atmosphere & was able to get an appointment in a timely manner. The total time was exactly what was quoted. Good service. More
Volkswagen review Customer service was nice. Was disappointed that the car I wanted was not on the lot and no one seemed to be able to get the car. Customer service was nice. Was disappointed that the car I wanted was not on the lot and no one seemed to be able to get the car. More
Great Service The staff was very professional and the service was AWESOME!!!! I have purchased my last 2 cars from here. They are great folks. Thank U!! The staff was very professional and the service was AWESOME!!!! I have purchased my last 2 cars from here. They are great folks. Thank U!! More
Thank you! Andrew and team are wonderful. Thank you for the constant communication and first class customer service! Andrew always goes out of his way to make su Andrew and team are wonderful. Thank you for the constant communication and first class customer service! Andrew always goes out of his way to make sure all issues are handled. More
Quick and friendly We’ve always had a great experience at Southern. The service depot is quick and everyone is super friendly. We very much recommend shopping at Souther We’ve always had a great experience at Southern. The service depot is quick and everyone is super friendly. We very much recommend shopping at Southern. More
Customer Service The staff in the Service Department and are very professional. They really attempt to provide the customer with the best quality service during peak h The staff in the Service Department and are very professional. They really attempt to provide the customer with the best quality service during peak hours. Despite the complexities encountered with each vehicle, they do an exceptionally great job communicating any and all potential issues, leaving the customer to decide without any influence. More
Customer service I thought the representative (Timothy) handling my services was superb.. However the company as a whole was not the best.. I was not offered a loaner I thought the representative (Timothy) handling my services was superb.. However the company as a whole was not the best.. I was not offered a loaner while my car was being serviced..I don't know if they offer that service but being an established company I'd think it would be offered and... Then when my vehicle was ready to be picked up I had to catch an Uber to pick my car up.. Which was another inconvenience..I just think customer service should be a number one priority and I didn't get that experience from the company... More