Southside Kia - Service Center

A/C Problems.....No Problem We do not live in Jacksonville but my wife is being treated for a rare Cancer at Mayo Clinic and when we got in her company car (Optima) and the A/C w We do not live in Jacksonville but my wife is being treated for a rare Cancer at Mayo Clinic and when we got in her company car (Optima) and the A/C would not work we went to the hotel to find a dealer. I Googled KIA to find Southside was right down the road and had excellent ratings.I got an appointment in an hour which would just be unheard of back in our hometown. On the way to the dealer the A/C just started to work. When we arrived and told Dan White our story he did everything to help us get checked out and even spent the time to make sure we understood how to use the A/C properly. He went above normal customer service for a couple of out of towners. I got a feeling our next new personal car will be a KIA from a dealer with excellent customer service. The drive is worth it! Thanks again Dan White. You made a difficult trip better and brought a smile to a cancer patience's face. More

Cannot fix a problem, after 6 weeks! We have had the TPMS Module error light come on our 2012 Kia Sedona since new. Randomly. Lasts 5 miles or so, then off. Happen when full family is in, We have had the TPMS Module error light come on our 2012 Kia Sedona since new. Randomly. Lasts 5 miles or so, then off. Happen when full family is in, and on the highway mostly. Now this is not the low pressure warning. This is the error saying the system does not work that checks it. We reported it every oil change and in the 30 minutes they had it, could not duplicate it. When we explained to yet another and albeit friendly service manager, we were offered a discount on a rental car if we wanted to leave it for an extended time. A few calls to corporate, and we were given a micro SUV Certified used SUV loaner, and we left it. 2 weeks into a laundry list of repairs, we were directed to return said loaner, and pick up another. This one was chain smoked in, and promptly returned for another one. About 3 weeks into the repairs, we were told it was fixed. TPMS module replaced, along with an AC compressor (#2), front grill, as well as backup sensors were all replaced, and transmission reflashed in a series of "this is all that is broken on this car". 20 minutes later, and at home, we determined the backup sensors were not fixed, and only 1 worked. Back it went, and home with micro SUV #3 again. A month and a day after initially dropped off we got it. They even repainted our rear bumper, as their tech scratched it replacing the sensors. Fast forward 500 miles. TPMS Module error light on. Happens 2 times in 2 weeks. We take it in. I told corporate we needed a Sedona size minivan. We got a Mazda 5 from Enterprise. A miniminivan. Unusable for the family, we parked it for family use. Nearly 2 weeks later, they gave up, said could not duplicate. Found in 75 miles, 1/4 tank was used, and when we got our van, it was on fumes, gas light was on! They did not drive it much at all, they idled it in front of the shop! A random error that comes on at highway speed with people in it means you should probably drive it on the freeway with people in it. They also went into the drawers and bins in the van, and found a GPS, and passive aggressively blamed it for causing the light, even thought it was not used for months. The dealer does not care. Corporate closed the case, even though I have photo proof of the light on. They will sell you a car, but do not expect them to fix anything without breaking other stuff, and going through your car without asking. More

Bill was very friendly and prompt for arrival and pick-up. He was well aware of the most direct routes and got me to work quickly and back to my vehicle later very easily and before rush hour. Hi pick-up. He was well aware of the most direct routes and got me to work quickly and back to my vehicle later very easily and before rush hour. His service was greatly appreciated and is what allows me to have my vehicle serviced on that side of town more conveniently. More

Bill was very professional. As soon as I walked in service department he introduced himself, told me what he does for Kia, and said he was here to help me if I needed. He was super friendly and I high service department he introduced himself, told me what he does for Kia, and said he was here to help me if I needed. He was super friendly and I highly appreciated his courtesy. Pleasurable experience all the way around! More

Friendly service, always helpful! Even down to the courtesy rides, bill young is awesome! Sometimes they look a little overworked but they handle it well! courtesy rides, bill young is awesome! Sometimes they look a little overworked but they handle it well! More

Bill was the Courtesy driver at Orange Park Kia when I first met him. I was so pleasantly surprised to see him now at Southside Kia. He is very friendly, courteous & professional. Love that he's over h first met him. I was so pleasantly surprised to see him now at Southside Kia. He is very friendly, courteous & professional. Love that he's over here now!! More

Unbelievable customer service, very helpful, went out of his way to ensure that my experience was flawless. Thanks so much for all you guys do!!!! his way to ensure that my experience was flawless. Thanks so much for all you guys do!!!! More

Mr. Young was very cooperative and worked diligently to make sure that my schedule was met. He rearranged his schedule to meet mine. He was pleasant and professional in the performance of his duties. make sure that my schedule was met. He rearranged his schedule to meet mine. He was pleasant and professional in the performance of his duties. More

I had a service appppointment for my 2012 Sorento and instead of just waiting, I decided to checkout the 2014 Sorentos in the yard. This lead to the me wanting to upgrade my existing model and package to instead of just waiting, I decided to checkout the 2014 Sorentos in the yard. This lead to the me wanting to upgrade my existing model and package to the next level up. I met Chris and he made it easy to purchase my new vehicle. Now, while Chris is an amazing gentleman, I did not get the preferred model as requested, one with a moonroof like I had in my 2012 Sorento with a V6 Engine., as this model/package was not available at the Southside location nor at the sister location in Orange Park. However, I was advised that the sister location had two available 2014 Sorentos and one with an upgraded electronic package was brought to Southside about one hour later. When the car arrived, I discovered that it was not a v6 and did not have a moonroof. So, now I have to have the moonroof added and pay additional for it outside of the initial writeup/purchase price. Chris has arranged for the vendor to call me and promised a loaner car while the job is being done. My advise, make sure you see the vehicle before signing the final paperwork and be very sure that your needs are correctly understood. I love the new 2014 Sorento, and once I have the moonroof installed I will love it even more. As for the V6... Well, maybe I can spend less on gas. We will see. On a final note, Chris is a great guy! More

Since this Kia dealership changed ownership a few years ago the service has improved 100%! Very satisfied. Amanda is fabulous with customer service. Bill is very personable and drives me wherever I need ago the service has improved 100%! Very satisfied. Amanda is fabulous with customer service. Bill is very personable and drives me wherever I need to go. Excellent. More