Southside Kia - Service Center

My first appointment I dropped off to get 4 recalls done. On arrival i was told they had to order the 2 parts and i have to come back mind you the appointment was scheduled 2 weeks prior. I was told I was go On arrival i was told they had to order the 2 parts and i have to come back mind you the appointment was scheduled 2 weeks prior. I was told I was going to be getting a call once parts come in to schedule. 1 month went by no call so i called and asked if there is a back up on parts or why i haven’t heard anything and then was told my parts are here so the probably been there but was never called. After my first appointment there my car stopped working and i was stranded 2 hrs from home and had to call roadside assistance. Coming to find out my positive terminal on my battery was completely loose which means kia’s technician did not properly screwed it back on. Second appointment getting my final recalls done. I leave to go home and check my battery to make sure it is connected correctly now my engine cover was missing. I immediately messaged the service adviser and was told they let me know in the morning if my cover is laying around somewhere. Next morning after i havent heard anything i contacted them again and was told yes my engine cover is there. Now i had to drive back there 25 minutes on my only day off to pick that up. I also want to mention my friend purchased a new kia sportage there brought it in for an oil change and tire rotation. After she left there her steering wheel would vibrate badly so she had to go back there and they try to tell her maybe she needs new rotors mind you her car is brand new and only had under 10 k miles on. Well coming to find out they didnt properly i stalled the tires back at the last tire rotation. This is a safety concern for sure and can cause serious damage and harm. I definitely wont be back at this location. More

A Kia employee named Trey was very helpful and had great customer service. I was able to be seen at my appointment time and my service was completed anytime in a manner. customer service. I was able to be seen at my appointment time and my service was completed anytime in a manner. More

Service checkup for my Kia and Clay Newton took care of my car and me. He kept me up to date on service and made sure I was in good hands. my car and me. He kept me up to date on service and made sure I was in good hands. More

Worse experience at a dealer in my life. Everybody was rude. Nobody seems to know what is going on. Nobody answers the phone or calls back. Would not recommend! Will never buy another Kia in Everybody was rude. Nobody seems to know what is going on. Nobody answers the phone or calls back. Would not recommend! Will never buy another Kia in my lifetime More

Robert at Southside Kia does an excellent job of understanding a problem and solving the issue as quickly as possible in a way that is convenient for the customer. understanding a problem and solving the issue as quickly as possible in a way that is convenient for the customer. More

They try to fix any problems that have arisen since the last visit and to get you in and out in a timely manner. last visit and to get you in and out in a timely manner. More

Anthony Grant has been my service advisor for 2 years now and has taken exceptional care of my car. All the service needs are brought to my attention and any repairs have been completed in a timely manner wi and has taken exceptional care of my car. All the service needs are brought to my attention and any repairs have been completed in a timely manner with updates given prior to the service ending. I recommend this service location to every Kia owner! More

Very Professional and Knowledgeable! Always going the extra mile to make sure you are looked after! Always going the extra mile to make sure you are looked after! More

Excellent customer service! Carisa Soto was very helpful and responsive to my questions. Great service and completely satisfied with my visit. Carisa Soto was very helpful and responsive to my questions. Great service and completely satisfied with my visit. More

Fast and friendly service , Anthony kept checking to make sure I was okay during the wait sure I was okay during the wait More