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Southwest Kia of Rockwall
Rockwall, TX
969 Reviews
OUR WHY
We believe in challenging the Status Quo and are committed to redefining the business of car selling.
HOW?
Non-Commissioned Sales Staff
All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience.
FIVE Locations Across DFW and Austin
Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall.
We also serve the Austin area with our dealerships in Austin and Round Rock.
VIP Service
We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time.
We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water.
WHAT YOU CAN EXPECT
From the moment you walk into your showroom, you will be treated like family.
We are dedicated to not only earn you business, but your trust.
We are an action oriented dealership striving to build long lasting relationships with our customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 969 reviews
September 12, 2017
Great Jacob was great & professional. He helped me pick the right car for me and my family. He gave good advice and was very patient with my decision. Jacob was great & professional. He helped me pick the right car for me and my family. He gave good advice and was very patient with my decision. More
by oheybre
Employees Worked With
Jacob Rosales
Helpful September 11, 2017
Found a great car in my price range Jacob was able to find a car that met all of my needs while working with budget! He was so helpful....great service.. And I'm so happy with my purchas Jacob was able to find a car that met all of my needs while working with budget! He was so helpful....great service.. And I'm so happy with my purchase!! More
by Patricia Underwood
Employees Worked With
Jacob Rosales
September 11, 2017
Great Experience!! First and Foremost I want to thank Jacob for his warm hospitality toward me helping making everything go smooth as possible. Jacob went above and beyo First and Foremost I want to thank Jacob for his warm hospitality toward me helping making everything go smooth as possible. Jacob went above and beyond to make sure I completely satisfied. I will recommend Jacob to all my family and friends when they are in the market for buying a Kia Optima. I'm all Smiles!!! More
by Victoria
Employees Worked With
Jacob Rosales
September 11, 2017
This was the first car for me to buy alone! My husband just passed away unexpectedly and I knew I needed a new car but didn't want to deal with the headache of buying a new one. But my Experien My husband just passed away unexpectedly and I knew I needed a new car but didn't want to deal with the headache of buying a new one. But my Experience was perfect and enjoyable thanks to Austin OrthmAn More
by Vbroach
Employees Worked With
Austin Orthman
September 09, 2017
Great experience with a trusted salesman Mi was told about Austin from multiple members of my family who bought cars from him in the last 2 months! I came in with certain expectations and he Mi was told about Austin from multiple members of my family who bought cars from him in the last 2 months! I came in with certain expectations and he not only met them, but exceeded them! I got the car I wanted at the price I wanted, no haggling, no pressure.. If there ever was a dealership with an employee you could trust, in an industry with people you often can't trust, this salesman and dealership is it.. The real deal! Thank you so much Austin for taking care of me and the other 3 in my family who also bought cars from you! I highly recommend anyone to come here to Rockwall and see Austin!! More
by Linda E.
Employees Worked With
Austin Orthman
August 28, 2017
Absolutely amazing!! I was needing a new SUV for my babies and I, I felt right at home. Austin, Mauricio, and Kyle all worked together to make sure to get me in a vehicle I was needing a new SUV for my babies and I, I felt right at home. Austin, Mauricio, and Kyle all worked together to make sure to get me in a vehicle that was everything I needed and wanted!! I couldn't have asked for a better place to buy my car from! They were so patient with me on everything!! I would definitely recommend buying a car from this dealership. More
by CristinFinney
August 26, 2017
Great I went in looking to buy a new Kia. I was not sure I would be able to afford a new car, but Jim Johnson and the finance department, Mauricio Pena, wo I went in looking to buy a new Kia. I was not sure I would be able to afford a new car, but Jim Johnson and the finance department, Mauricio Pena, worked together to get me the exact car I wanted at the payment I could afford. They made a stressful experience so much easier. I would recommend Southwest Kia Rockwall and Jim Johnson to anyone looking to buy a new car. My daughter purchased her Kia there a year ago as well and has been happy with both customer service and her car. Thumps up to Southwest Kia Rockwall! More
by Mfe1956
August 23, 2017
Great experience. Everyone was great I was pleased with this visit. Told us exactly how long it would take and it was exactly like they said. Awesome. Great employees. Waiting room was aw I was pleased with this visit. Told us exactly how long it would take and it was exactly like they said. Awesome. Great employees. Waiting room was awesome. Had water coffee and snacks. Thank you.🤗 More
by Tarpley kathy
Employees Worked With
Brian Mathis
August 21, 2017
Great salesman Pleasant experience and salesmen Ryan Haller really listened to what I wanted and work hard to find it. He got me into a car I love and with an affor Pleasant experience and salesmen Ryan Haller really listened to what I wanted and work hard to find it. He got me into a car I love and with an affordable payment. Thanks and looking forward to a long relationship with Southwest Kia Rockwall. More
by skb
Employees Worked With
Ryan Haller
August 17, 2017
Nightmare using Southwest Kia of Rockwall's Service Dept I want to say that this review is 100% due to the way my wife and I were treated by Southwest Kia Rockwall's service department employees, including t I want to say that this review is 100% due to the way my wife and I were treated by Southwest Kia Rockwall's service department employees, including the service department manager. It's also important to note that we were never once belligerent, and treated everyone we dealt w/with at Southwest Kia with respect. Our 2014 Kia Forte's brake switch light would not turn off so the brake lights were always on. We noticed this when the car was dead one morning and after we jumped it, couldn't get the brake lights to turn off, which led to the dead battery. We took it to Southwest Kia of Rockwall and they were able to fix it quickly and I was in and out in 45 minutes or so. The very next day, the traction control began to malfunction and could not be de-activated which caused the car to basically brake itself at its own will. Thankfully when that happened, we were driving in our neighborhood and not on a highway. We drove the car into our driveway, turned it off, and let it sit a few minutes to see if the issue persisted. Upon turning the car back on, we could not switch the car out of park, it would not reverse or go forward. When we bought the car last year (from Southwest Kia Rockwall), it came with a Kia certified pre-owned warranty. We ended up having to have a tow truck come get our car and Kia covered the cost because it was under warranty still But, let me just emphasize that part again: OUR CAR HAD TO BE TOWED TO THE KIA DEALER (it's an important part of the story as you'll find out in a bit). Upon having the car towed there, we were given a loaner vehicle and told that we'd be contacted by them as soon as they knew what was going with the car. Later that same day, our service adviser called and told us that they could not duplicate the issue, the car was driving fine, and we needed to return the loaner vehicle. I told our service adviser that this isn't going to be acceptable as there was a serious safety issue with the vehicle and it was an issue that hadn't previously occurred prior to their service department repairing the brake switch light just the day before. Never mind the fact that we had to have the car towed there earlier that day. I requested they "escalate" the issue and asked if they'd contacted Kia or another Kia dealerships service dept and I also requested the contact info of the service manager. Upon getting the service manager's name and phone number, our service adviser told me the best time to contact the manager would be the following day from 8:30am to 9am. I called the service managers direct phone # just prior to 9am that day and went to voicemail. I left him a detailed message and requested he call me back at his earliest convenience. We then did not hear a thing for SIX FULL DAYS when our service adviser emailed us the following (and yes, his email was in all caps): GOOD MORNING, THIS IS xxx AT SOUTHWEST KIA. HOPE EVERYTHING IS OK, IVE CALLED MULTIPLE TIMES AND LEFT VOICEMAILS TO xxx-xxx-xxxx WHICH I THINK IS YOUR HUSBANDS PHONE NUMBER TO LET YOU KNOW YOUR CAR IS READY FOR PICK UP. After we got this email, I checked our phone's call logs with our provider. While I knew they hadn't "called multiple time" or "left voicemails", I wanted to validate we didn't miss something. And, as expected, we hadn't. Our service adviser BLATANTLY LIED about getting in touch with us. However, I can't much fault him considering his mgr doesn't even communicate with his customers. We had to insist there was an issue with our car, even after it had to be towed there. On the invoice, in the comments, it literally starts off by saying, "wife states that the car wouldnt run" (misogynist much?). They did not provide a complimentary car wash or for that matter make any attempt whatsoever at apologizing or providing some sort of appreciation for our business. Customer service at Southwest Kia does not exist. It's obvious their customer service philosophy is mis-aligned from the very top as we were treated extremely poorly by several front line employees in addition to a member of their very own management team. If anything, we hope that this review prevents someone from having a similar experience. We will not be using them again, not even to get our free oil changes for buying the car there. Use them with caution. More
by azflyer05
Employees Worked With
Jason, Jaime Gonzalez
