Southwest Kia of Rockwall - Service Center

Only took 45 minutes for the oil change. Used the WiFi and did some work. and did some work. More

Worst service department ever, I love my Kia but this dealerships service department is a shambles. We bought a service package when buying the car and we’re very happy to have everything done through th dealerships service department is a shambles. We bought a service package when buying the car and we’re very happy to have everything done through the official dealership as that’s what we thought would be best for the car, every time we went to have an oil change we would wait a minimum of 1.5 hours to 2 hours, and then when asking how much longer it would take they give you back chat and rudeness. Also asked to lie on email feedback for a free tank of gas which because we filled a box incorrect for them but right for the service experience we weren’t allowed our free gas. We had a “patch” on a tire done only for weeks later to go to a real tire shop when the tire started going down again and for them to tell us we had a very bad plug put in our tire which they fixed for half the price. The last oil change there they didn’t change our sticker or reset the service miles which makes me wander what they also didn’t do as they are the only things you can see. Overall I rate them overpriced, rude, gimmicky, waste of time and they left a seriously bad taste in my mouth, I won’t go back to that dealership for anything. More

Would have been nice to know that the tire rotation wasn't included and the price won't happen again wasn't included and the price won't happen again More

What happened to Gary and Troy? These people could care less. May have to sell Kia and buy a neissan to get good service again less. May have to sell Kia and buy a neissan to get good service again More

Excellent Customer Services I took my Kia to this dealership and it was received by Mark Lilly, he helped me to understand the levels of maintenance my car was needed. I asked hi I took my Kia to this dealership and it was received by Mark Lilly, he helped me to understand the levels of maintenance my car was needed. I asked him to check additional items in need of attention. He went above and beyond to fix the extra things with extraordinary customer services. If you need this dealer to take care of your car seek for Mark Lilly, I know you will agree with me. Thank you, Mark, for all the attention to detail and your extraordinary in Customer Service in my Kia. I appreciate that. Claudia More

Above and Beyond We drove into the service center on a rainy Saturday two weeks ago when our tire blew out. Gary was awesome and helped us out - and we weren't drivin We drove into the service center on a rainy Saturday two weeks ago when our tire blew out. Gary was awesome and helped us out - and we weren't driving a KIA. They went above and beyond to get us a new tire, communicated everything needed, etc. The waiting area was clean and friendly, and Gary was great as a customer service rep. When I got another flat this week (lots of construction thru that area) - I pass my own dealership and went straight back to Gary and the KIA Service Department (including Milton). They had us back on the road in no time - and made the slight detour that day much better. Will definitely be back and be customers from now on! Great job, great staff, great service! Julie Beaver More