This is the condensed version… My fiancé and I purchased a certified used Crosstour with a "we owe' from the dealership of cosmetic corrections they promised to make to the vehicle for us; we delayed delivery of the vehicle for five days so that they could make the corrections. When we arrived to pick up the vehicle the corrections had not been made which is when we met sales manager Doug Finwall. Doug blamed the sales person for the car not being done, told us the repair person was out of town for three weeks (which they should have told us prior to us leaving the vehicle for the five additional days) and insulted us by trying to convince us that all dark colored cars have swirl marks in the paint... Three weeks later after contacting Doug numerous times via phone and email (he claimed that we had an incorrect email address for him - the email address had been provided to us by the finance manager Jason Chase and confirmed by the receptionist Marissa) they took the car back to make the corrections. Another four days later we got the car back still not fixed. When we tried to refuse delivery of the vehicle Doug yelled at my fiancé telling him we are being unreasonable for expecting them to actually come through with the 'we owe' they had promised and threatened us that we "better give back their loaner car or else". Additionally he insulted us again by trying to convince us that they don't paint or dye leather when it is cold outside and told me to call him back in a few weeks when it wasn't so cold outside... I'm not sure if Doug’s behavior and actions toward us were due to us being young, that I am pregnant, that my fiancé is in the military or if he just really hoped we were completely ignorant and wouldn’t notice or say anything to anyone about being insulted and threatened but in any case he was absolutely appalling. At that point, almost a month later and also after discovering they had still not paid off the trade in we had given them, (which translates to us being charged a month’s worth of interest on a car loan for a car we had not owned in a month), we got the GM Fil Catania involved. It took a month of fighting, being insulted and threatened by the sales manager Doug and getting the GM involved to get what we had been promised. If this is how they treat their customers I am shocked how they have ever won an award. We will never go to this dealership again nor promote it in any way.
I Recommend This Dealer:
Steven LaDesma, Doug Finwall, Fil Catania
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