Don't walk, run, from this dealers service department. They don't diagnose issues and provide cost effective fixes. Poor Communication verbally and written. Verbally they don't call back and explain issues, actually they just don't call back. Their written action plan doesn't describe issue in any detail and recommends services to the consumer that won't really benefit them. Example ticking noise on acceleration was the issue, mileage on car 80,000, CPO warranty in effect. Recommendation replace engine with used 70,000 mile engine, cost 5000.00 dollars, also recommended, front end alignment (might be okay with this one). Flush and replace power steering fluid, Replace Transmission fluid, replace cabin air filter, preform front differential service, replace rear differential fluid, fuel induction service. So instead of diagnosing where the noise was coming from and fixing the root cause of the issue they want to replace the engine with a used engine.
Like I said, don't walk, run from this service department!!!!!!!!!!!!!
I Recommend This Dealer:
Ron Sevice advisor who is to busy to communicate with customer.
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