I was in the market to replace my 14 year old vehicle. My husband & I were not looking forward to the whole car buying process, but decided to start looking at vehicles to get an idea of what I wanted. So on Saturday, July 16, 2016, we made our first stop. It was at Boniface Hiers in Merritt Island, FL. It was a horrible experience, which I will write about under the title: Baldface Liars! Anyway, upon my mother's recommendation & reviews I had read about Honda's CRVs, on Monday, July 18, 2016, I decided to go to Space Coast Honda. I was prepared not to repeat what had happened at Baldface Liars. When I arrived at Space Coast Honda, no salesperson came out to greet me. At first I thought that was odd, and decided to start looking at the Certified Pre-Owned Vehicles. After about 10 minutes, I came across a CRV I was interested in. I headed towards the showroom doors &, before I got there, a salesman named Drew Elmen came out & greeted me. He was pleasant & I told him I wanted to see the inside of the vehicle. He started to ask me for some personal information & I told him I did not want to supply that until I decided if I wanted the vehicle. He was reluctant & said they typically aren't allowed to show the car until certain information is acquired. I told him about my previous car shopping experience & said I would give him the information only after I knew the price of the vehicle & if I was going to purchase it. He went back into the showroom & returned with keys & a license plate. In stealth mode we drove away. As I drove, Drew described the many interior & exterior features of the CRV. When we arrived back at the dealership we went into the showroom to discuss price. I gave Drew very little personal information & told him I wanted to know the out the door price before I would provide anything further. Once again, Drew expressed his concerns but left to get an out the door price. He returned with Dougie Finwall who gave me a price. I did not like the price, so they offered a different CRV for me to test drive. I drove it but did not like it. I told them I was interested in the first CRV. After several hours we arrived at an agreed upon price. The next person I met was Johnny Harmon, Finance Business Manager. In great detail he went over various optional maintenance programs available. He did a great job answering my ALL of my questions. Drew & Dougie were professional, fun, and patient. Drew is not a typical salesman because he is willing to bend the rules to accommodate a customer's demands. It was such a great experience that, after we told our next door neighbors about my experience, they went to Space Coast Honda the very next day & purchased a new CRV!
I Recommend This Dealer:
Drew Elmen, Dougie Finwall, Johnny Harmon
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