I recently purchased a new vehicle from Space Coast Honda. As had been my experience from several visits over the years as a service customer, I found the sales staff friendly, helpful and non-aggressive.
Matt Cole was the Product Specialist who sat down with me. He was friendly, polite, funny and completely put me at ease. He started by asking me what I was looking for and what was important to me and then set about finding me the vehicle of my choice.
He brought a vehicle around that was the closest to what I had specified and gave me a thorough overview of the features. It was a V6 and I preferred a 4 cylinder. He indicated that they also had a 4 cylinder with everything I wanted except for the navigation system, so I asked what features I'd lose if I didn't get the navi system. He was immediately able to tell me and when I decided the navigation system wasn't that important to me and the 4 cylinder was, he promptly brought me the second vehicle.
On the test drive, he relayed more information and answered questions without a hitch. At no point did he try to up-sell me to go back to the more expensive vehicle with navigation or pressure me in any way.
After the test drive when I'd decided I was going to buy, I mentioned a couple of accessories that I'd like to add, he brought over the book of accessories and--once again--didn't try to sell me anything I didn't want.
After the financing paperwork was all completed, Matt had my vehicle ready and waiting and he sat with me and talked me through every button, switch, lever, knob, gauge, and menu option and helped me link my phone, set up my first speed dial, and try out voice commands. He was patient and funny throughout the process and definitely knew the vehicle and all its technology.
The financing staff was similarly friendly and receptive to my straightforward, reasonable request for price and financing terms. While the paperwork did take quite some time, Matt Cole and others did their best to make sure I was comfortable during the wait. Once it was time to finalize the deal along with warranty options, finance manager Chad Reed made the process as straightforward as possible and worked the numbers to ensure I stayed with the payments I wanted without upping the interest expense. He briefly summarized each document that had to be signed and pointed out the most pertinent sections.
Overall, I felt like I drove away with what I wanted under terms that I could handle. Everyone I dealt with was polite, respectful, helpful and non-aggressive. I'd definitely recommend Space Coast Honda!
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