I was a customer of theirs for over 10 years and I'll never go there again. I brought both of my Honda vehicles there for years for their over-priced maintenance and repairs. Then they "serviced" one of my cars poorly (an Odyssey) so I would have no choice but to replace it. They also added a bunch of "recommended" repairs to force me to make up my mind. The Service Manager himself (Julio Raimundo AKA JR) suggested several times that I talk to Fil Catania from Sales to see what kind of deal I could get for my broken (and now very depreciated) car but I kept telling them both I wasn't interested in buying a new car at that time. When I tried to have the car towed to have it repaired elsewhere, they told the tow truck driver that I did not pay my bill and they could not release the car. This took place several hours after the Service Manager (Julio Raimundo AKA JR) personally walked my bill to the cashier where I paid it in full. I had to return on the following Monday (taking take time off from work) to try and have it towed again, and that's when I found out about their dirty tricks from the tow company dispatcher. When I confronted JR he tried to laugh it off as some beef the towing company had with them. No apologies or nothing. On top of that, both JR and Fil the Salesman came out to watch my car being put on the flatbed. In the end I had the car repaired for half of the cost the Space Coast Honda Service Department wanted and also found out that most of their "recommended" repairs were bogus. I now bring my cars to a local garage for maintenance and repairs, which has saved me thousands of dollars over the past year. The actions of the Space Coast Honda Service Department and their Sales department have caused me a tremendous amount of grief, frustration, and expense. I tried to contact the owner (Scott DeMasso) to inform him of the poor customer service I received from his employees and also sent several letters but I never heard back from him. Space Coast Honda has lost my business PERMANENTLY and I consider myself an "Ex-Customer for Life". In the end they lost out, because I recently purchased a 2017 Subaru Forester which is an awesome car. I had to learn my lesson the hard way about dealing with this business. I hope you don't have to too. P.S. If you purchased a car from them and they put that tacky "Customer For Life" license plate holder on the back of your car, basically you are giving them potentially thousands of dollars of free advertising that you will never be reimbursed for. They should be paying you to do their advertising.
I Recommend This Dealer:
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