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Spirit Automotive Chrysler Dodge Jeep

Lubbock, TX

4.4
331 Reviews
If its cars or trucks you’re after in Lubbock, Spirit Auto is the company that can offer you an inventory of new and used cars and trucks that are out of this world both in value and price. When you need a Dodge in Texas, Spirit Auto will make sure that you drive straight off of the showroom floor in a car that sparkles as brightly as your satisfied grin.
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4611 Ave Q

Lubbock, TX

79412

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Showing 331 reviews

February 05, 2018

Painless Fair trade In offer. No arguing and frustration like at most dealerships. Vehicle was at another lot 2 hrs away. Let us use a loaner to get back home More

by mopar79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for the awesome feedback on us! We're glad that we could provide a great experience for you!

January 31, 2018

Don't go here unless you want your vehicle ruined One star is too many. My wife and I took our jeep in for a lifetime warranty inspection. They found what I believe was an intake gasket leak, but t More

by greenjeep111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie the service manager
Feb 01, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sincerely sorry for the bad experience that you've had visiting our dealership. We are sorry that it has resulted in several issues for you, and we want to help make this situation right for you. Can you please contact our store and ask for our General Manager, Mike Guerra? He'd like to personally hear about your experience and work with you to make this better for you. Thank you. Sincerely, Spirit Auto.

Mar 12, 2018 -

greenjeep111 responded

I called and left a message for Mike to call me back. He never did. I'm still waiting on my jeep.

January 25, 2018

Great service! They were great! Got everything done and got my car all in the same day!!! Really appreciate the effort they put into all of this today. More

by stoney89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clinton Stephenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for the wonderful feedback on us! We're happy that we could give you a great car buying experience!

January 25, 2018

service Bad experience. The service personnel was not up to par which can blamed on mgmt-Mike Guerra. There was a shortage of service techs and equipment and More

by agg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Guerra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Porras
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : eddie vega
Feb 01, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sincerely sorry for the bad experience that you've had visiting our dealership. Our General Manager wants to personally apologize for the way this situation was handled and see what can be done to help make it right for you. Can you please contact our store and speak with him about this.

January 12, 2018

New truck purchase I first contact dealer from internet search. They did not have exactly what I wanted so Kevin went to Plainview to pick one up for me. Outstanding se More

by hotrod4211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Jan 15, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for being honest with your feedback! We're happy that our team could go above and beyond for you! Come back and see us anytime.

December 09, 2017

Spirit Chrysler Mr Rios was a very courteous and professional salesman. He answered my many questions with patience with patience.you need more people like mr Rios on More

by Paul6646
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis rios
Dec 11, 2017 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for the 5 star rating on us! We are happy that we could provide a wonderful experience for you!

November 28, 2017

WORST SERVICE DEPARTMENT IN TOWN FIRST OFF, IF YOU WANT A RETURN PHONE CALL, DON'T USE THIS PLACE. SECOND, THEY WILL KEEP YOUR VEHICLE FOR MORE THAN A WEEK FOR A SIMPLE COMPUTER FLASH More

by macgolfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
EDDIE THE SERVICE MANAGER
November 25, 2017

New pick up Angel and Annie was wonderful at helping buy or new pick and was very patient and helping to stay within our budget! Very friendly and very courteous More

by Wkscott75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie
Nov 27, 2017 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for the feedback on your experience with us! Let us know if there is anything else our team can do for you!

November 22, 2017

Oil change They took care of our vehicle and did it in a short amount of time.. we were very satisfied with Mr. Vega’s help and his friendliness. More

by cab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vega
Nov 27, 2017 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for giving us great feedback on us, let us know if there is anything else we can do!

November 17, 2017

Service All the employees were very friendly and customer oriented! The gal in the service department was cheerful, friendly, and seemed to really enjoy her j More

by jrider
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Girl working in the service shop - don’t remember her name
Nov 20, 2017 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate the kind feedback on us! We always love hearing happy experiences at our dealership, come back and see us anytime!

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