Spirit Automotive Chrysler Dodge Jeep

So far terrible service. My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts wer My 2012 ram 1500 started giving me terrible sound form the rear differential, I made a service appointment and took it in on November 16th. Parts were ordered and I was told it would be done "in a few days" after calling multiple times on the 21st I finally was able to speak to the service manager. I was told the truck was being worked on it would be done Wednesday(23rd). Whenever Wednesday rolled around I hadn't received a call, so I call the service manager back to find out my truck hasn't even been worked on yet and probably wouldn't be done until the following week. I drove by today ( November 27th) and the truck is still sitting out back in the same spot it was two weeks ago. So obviously I'm either being lied too, or I'm just an idiot. I've been out of a vehicle for a few weeks now, cancelled picking up some house hold good I needed from Amarillo, and still having to bum for rides. I will update my review whenever I receive my vehicle. I usually do not write reviews, but I feel like the service manager is not being honest with me 12/3/16 I picked up my truck, was told it would break in fine on the way to Amarillo with all New gears in the rear end. Before I even made it into canyon my rear end was whining so loud i couldn't hear my wife talking to me from the passenger seat. I found one of the only open shops on a Saturday night and they took my diff cover off, the fluid was completely burnt up, and there was metal shavings inside of it. Upon further investigation they discovers the spider gear was the wrong size. The parts aren't easily available, so I was told it would make it back to Lubbock but it would be loud. Monday I will be back at the delearship. I'm sure my truck will sit another 3 1/2 weeks and still not get fixed properly. Thanks Spirirt Chrysler. You put my wife and I in a vehicle that had the wrong size parts inside of a rear axle. I'm sure glad it didn't lock up and I hope it doesn't on my way home to Lubbock tomorrow. Spirit Chrysler "fixed" my truck after a week of it breaking down in Amarillo. I drove it around a thousand miles and the rear end begin to whine again. 01/09 the truck is back at spirit dodge and I will wait to see what they do this time. I'm not expecting much. I've made contact with a delearship in Abilene that said they would gladly fix the vehicle for me. That may be option if Spirirt can't take care of the issue. This will be their third attempt at fixing my rear axle. More

Horrible Service I have taken my Dodge Durango to this service center twice period on either occasion were they able to correctly diagnose the issue and fix it. Contin I have taken my Dodge Durango to this service center twice period on either occasion were they able to correctly diagnose the issue and fix it. Continue to change parts that weren't necessary felt like they were just taking advantage of the warranty. Horrible service More

Fraudulent credit reporting I called in because I had seen a vehicle on the internet I had questions about. Clearly stated to the sales rep that I had prior financing qualified e I called in because I had seen a vehicle on the internet I had questions about. Clearly stated to the sales rep that I had prior financing qualified elsewhere, but because they had had my personal information from a previous inquiry they pull my credit file again and have since refused to remove the inquiry on my credit file. Must be trying to meet a quota definitely not reputable to deal with them. Buyer beware More

Did good! Will definitely go back when we're ready for a new vehicle, Thanks for the hard work! I will recommend Spirit to any family or friends looking for a n Will definitely go back when we're ready for a new vehicle, Thanks for the hard work! I will recommend Spirit to any family or friends looking for a new or used vehicle More