Spitzer Chevrolet Amherst
Amherst, OH
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Alisa C. ’s Reviews 1.0 star rating I spent months researching trucks before talking to a car sales person. I was already wary being a female and making this ’s Reviews 1.0 star rating I spent months researching trucks before talking to a car sales person. I was already wary being a female and making this purchase independently. I worked many overtime shifts in order to afford my first truck ever. Amherst advertises with pride how they treat their customers like family and their vehicles go through this thorough inspection. I purchased a 2020 Dodge Ram from Chase. I also purchased a Warranty as an added layer of protection. Week one with my truck and it randomly wouldn't start. Sometimes for five minutes sometimes for thirty. I had documentation of my communication with everyone at this place from Chase to the head mechanic Ed to finally the GM Paul who not only is rude but is also a liar. I absolutely did everything but beg them to please help me out. They kept my truck for three weeks and gave it back stating they replaced the back window which somehow was going to fix the truck randomly not starting. Within 24 hours the SAME problem was happening. I spent a year going back and forth and when it finally STOPPED starting all together I was instructed BY PAUL to take it to the RAM mechanics in Barberton. That was an entire other joke. I know little about auto repair but being an intelligent person suggested maybe they might want to check the STARTER. This is after they charged me over six hundred dollars out of pocket for a new battery and fuse. Well DUH! OF COURSE THE BATTERY IS DEAD AFTER I PUSHED THE REMOTE START OVER AND OVER BECAUSE THE TRUCK WOULD NOT START!! Then I had to pay for a rental because Spitzer had my truck three weeks using up my rental car allowance through my warranty yet fixed NOTHING! As if that wasn't bad enough I was told by the tow truck driver both my front tires were dangersouly dry rotted. I also had two cracked exhaust manifolds. Mind you I drove this truck 4 minutes back and forth to work and no where else because I was TERRIFIED of being stuck!! As it turned out after I had to tell the mechanic how to do his job IT WAS THE STARTER!!! I paid a $100 deductible and it has ran like a champion since. These people treated me like a dumb woman, ignored me, and to add insult to injury refused to make anything right when I reported them to the BBB and the Ohio Attorney General. I will NEVER go back to this place. If you want honesty and not to be treated like royalty until those papers are signed then completely disregarded and ignored DO NOT GO HERE TO PURCHASE A VEHICLE ! If I could rate them ZERO STARS I WOULD!!! More
I have a 2005 Corvette and putting new tail lights with the center reverse light in it. (Aftermarket lights) I had to remove the harness to install the plug-and-play for the new lights. I did not want to b the center reverse light in it. (Aftermarket lights) I had to remove the harness to install the plug-and-play for the new lights. I did not want to break the harness, it was basically like pulling a plug out of the socket with some force. I was afraid to put too much force and break the plug. They called the mechanic, who is an excellent corvette mechanic. (I have lots of respect for this young man, good attitude and personality). The dealership wanted to charge me $200 to do this job. Crazy expensive for what the job requires. The service manager needs additional training in customer management because his attitude was up there. The young mechanic makes me want to have my car service there but the service manager does not. P.S. Treat your customers well and they will come back for more. More
Treated okay, but Matt said I would get $200 credit, competitor coupon, but I received only $100. I would have taken my vehicle to the other dealer, 10 miles away, to save another $100. Other then th competitor coupon, but I received only $100. I would have taken my vehicle to the other dealer, 10 miles away, to save another $100. Other then that, okay. More
We came from out of town to make our purchase and Spitzer made the transaction simple & easy. Our sales person, Grant, was delightful to work with. He kept in communication regularly leading up to our visit made the transaction simple & easy. Our sales person, Grant, was delightful to work with. He kept in communication regularly leading up to our visit and made it an easy purchase. More
Great dealership to work with. Grant Facemire was great to work with. I felt that he was there for me. The whole purchase was so easy with him. I would recommend Grant and Spitzer Grant Facemire was great to work with. I felt that he was there for me. The whole purchase was so easy with him. I would recommend Grant and Spitzer Chevrolet in Amherst to anyone. Grant made it well worth the drive! Thank you again Grant! More
This dealership screwed me over with tire locks on my wheels when my vehicle was ready to blow a tire but also told my they couldn’t help me after driving over a half hour to fix the problem that they to wheels when my vehicle was ready to blow a tire but also told my they couldn’t help me after driving over a half hour to fix the problem that they told me they could fix. I feel they were just happy they pawned off a used vehicle on me. The car was dirty when they had told me they had detailed it. I personally won’t go back to them. More
I love my 2022 Chevy Colorado Trail Boss! Jacob Solanics is the best salesperson I’ve ever had the pleasure of doing business with! He found me the exact truck that I wanted and made the pr Jacob Solanics is the best salesperson I’ve ever had the pleasure of doing business with! He found me the exact truck that I wanted and made the process as seamless as possible. His knowledge of the vehicles we looked at was outstanding and he is a man of impeccable character! More