Spitzer Chevrolet North Canton

Don't buy a car here. Horn was broken and I didn't realize it. They have given me the run around for weeks. Everytime I bring that up everyone says no we aren't this is th Horn was broken and I didn't realize it. They have given me the run around for weeks. Everytime I bring that up everyone says no we aren't this is the first time we've spoken. Well finally dealing with the office manager who told me he would personally look into this. Few days later I haven't heard from anyone called back. He says he will have a definite answer for me by the next day ( Tuesday ) well now it's been pretty much a week later still haven't heard anything so I called and he can at all understand why I would be upset at them. He tried to give me some lame excuse that someone quit but that doesn't excuse leave me hanging for almost a week after you promised to call. I even asked what about him calling Tuesday he yeah I probably said that. Couldn't even remember. Then all I said that was unprofessional and he tells me not to insult him. Even though that's how it's been up to this point. Unprofessional and it's not insulting you pointing out how unprofessional yourself and that establishment has been. It was broken the whole time and I even pointed out the car alarm sounded weird with no horn and was told that's how it is. They cheated me and now I'm pissed they are xxxxxxxxx who are cheats. Want respect but haven't shown me any at all but demand me to smile and not point out they have been xxxxxxx me around for weeks and weeks. Oh and Dan the sales manager it's funny the only time you ever called me back was to be a smart xxx acting like you finally after weeks had some solution. Yeah me saying xxxx you that time, yeah, that's me insulting you. Telling you that you're being unprofessional because you forgot to call me back ( again ) isnt. Not being happy with being sold a 20 some thousand dollar car with a broken horn isn't insulting you. Not being sure if I bought a car at the right place is not insulting you. At this point after all weeks and weeks of you guys dismissing me passing the buck on a car you should have made sure was road worthy before you sold it. I'll get it handled I don't need nor want the stress this horrible establishment has been causing. Should have never bought a car here More

I was there because the latch had broken on my trunk and I told them that I had the extended warranty wish I did not know what company and found out that it was with Ford so I had to call the dealer that I I told them that I had the extended warranty wish I did not know what company and found out that it was with Ford so I had to call the dealer that I brought it from which was Liberty and my salesperson got the information that I needed I arrived at 8:00 and it was around 10:30 when Ryan KOPP came and told me that he would be taking care of my car and that it was going to take at least 45 minutes to get through to the warranty company and he would keep trying until he got through and he would come back periodically to give me a progress because they still didn't know if it was going to be covered under warranty after a couple hours he came and told me that I could still have the car fixed so I wouldn't have to wait and I okayed it because with or without the warranty the work had to be done and I appreciated him thinking of me not having to stay there any longer and between 2:30 and 3:00 he came and told me that he got through to them and it was covered under warranty minus the deductible he was very nice and helpful he apologized all day for the delay which was not his fault and I really appreciate everything he did he deserves a raise or what he had to go through all day if I return to spitzer which I have been dealing with since 1985 and I hope I don't have to come back soon for repair maybe just oil change and regular check up I hope to have help me again he was very personable and very patient and kind More