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Spitzer Toyota Monroeville
Monroeville, PA
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Buying as a single, senior female was a bit scarey. At Spitzer I was made to feel very comfortable and Matt really went out of his way to find the exact car I wanted and color I loved.I did not feel I wa Spitzer I was made to feel very comfortable and Matt really went out of his way to find the exact car I wanted and color I loved.I did not feel I was talked down to or patronized in any way. That's one of the things I was worried about. Service has been efficient, professional and never outrageously long. When I had an accident with my car the employee who answered the phone helped me so much and saved me extra towing due to her efficiency. The staff is friendly and competent and I most always have a smile on my face when I leave (not because I had to pay for repairs) but because Spitzer makes it as painless as possible and it's a nice place to do business. and that is why I can't say enough about Spitzer. And I do really like my Toyota Venza. :) Patricia Benedict More
Jamie was a great salesperson. He did not pressure you into buying just gave us the facts and left it up to us to ponder and decide if we wanted to buy. Naturally we bought off of him. Wish all salespeo into buying just gave us the facts and left it up to us to ponder and decide if we wanted to buy. Naturally we bought off of him. Wish all salespeople were like him. More
I went to the dealership wanting to look for a used vehicle and get out of my old one. All of the folks that I dealt with were very nice and friendly. They showed me everything that I needed to know ab vehicle and get out of my old one. All of the folks that I dealt with were very nice and friendly. They showed me everything that I needed to know about the used Rav4 and explained the process I was going to go through to take care of all of my questions and concerns. I was very pleased with the help that I received in getting out of my old vehicle and into my new one. I will definately refer this dealership and the employees that I dealt with. More
I found the SUV I had been searching for online at Spitzer, so I called up the dealership & told them about my trade and final numbers I was looking for... They then called me back a couple minutes l Spitzer, so I called up the dealership & told them about my trade and final numbers I was looking for... They then called me back a couple minutes later and said we had a deal....pending them evaluating my trade of course.... Then 2 days later, I made the hour and a half trip there and walked out a happy customer with my new vehicle an hour later. Wonderful car buying experience....& I'd buy there again. This was 2 years ago and my 4runners still great.... More
Purchased first and only new car from dealership. Wrote to dealer requesting some resolution and dealer never contacted us directly (Toyota USA but not dealership). After last visit, mileage was incorrect to dealer requesting some resolution and dealer never contacted us directly (Toyota USA but not dealership). After last visit, mileage was incorrectly reported on write up, contacted dealership to request corrected invoice...never received invoice. Service department is not service oriented. Dealership did not make good on promise to make things right. More
I greatly enjoyed the hassle free buying experience. It was nice to not feel pressured at any time during the process. The friendliness of all the employees was also way above what I expected. I have also was nice to not feel pressured at any time during the process. The friendliness of all the employees was also way above what I expected. I have also had service done on my vehicle and was very pleased with the staff and service. More
Management does not honor previous committments! I was promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware of this promise did nothing pressure new management to uphold the word of prior Spitzer management. I personally purchased more than 10 vehicles and was responsible for at least another 10 vehicle sales at Spizter. I was told several times by Spitzer General managers and Sales managers that "I was their best customer." New management turned their back on me! Now Spitzer lost their best customer ... all for a loaner vehicle! More
Victor was very helpful and informative. I have recommended him to family and friends. He was an excellent sales associate. I am very happy with my truck recommended him to family and friends. He was an excellent sales associate. I am very happy with my truck More
Jamie was my salesman and he made the experience very painless. He gave information about the car without being pushy as other dealerships had been. He gave information about his own Rav-4. The price g painless. He gave information about the car without being pushy as other dealerships had been. He gave information about his own Rav-4. The price given on my trade-in was very reasonable - again much better than other dealerships. Although I have not yet taken my Rav-4 in for maintenance, I look forward to dealing with Spitzer. More
I purchased a new 2008 Scion XD from this dealer which included free car wash for the length of the original owner. I came prepared with my finances and was already pre-approved from Toyota Financial Ser included free car wash for the length of the original owner. I came prepared with my finances and was already pre-approved from Toyota Financial Services, so there wasn't a need to run my credit through again. I spend 2 1/2 hours waiting for them to just come back and say I was approved already. My interest rate was the market standard and so there was absolutely no reason to run it 8 times, consequently lowering my credit score even more. I WONDER WHY? Secondly, they told me that Toyota insisted that every consumer must buy into this anti-theft window embedded stretch that cost me over $300. Later, I found out that this type of security was offered in the 80's and it was a rip off . Lastly, I took my car in for a recall item, my one tire was low in air pressure. They wanted to fix the slow leak for $22.00, I said no that's Okay. When I received my car from service they couldn't or wouldn't put air in the tire. And needless to say, I never received a Free Car Wash from them no matter how many times I stopped by to get one, because theirs so call Car Wash was out of service. More