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Sport Mazda

Orlando, FL

4.9
11,873 Reviews
Don Mealey's Sport Mazda in Orlando is the home of the "Mazda Experts" who provide the highest rated dealership customer experience in all of Central Florida. DealerRater's Florida Mazda Dealer of the Year for the last eight years. Family-owned and Family-operated, we are part of the Don Mealey family of auto dealerships that have been serving Florida customers for almost half a century. Check out the many wonderful customer testimonials and then visit and experience a new level of customer service from the friendly and award-winning professionals at Sport Mazda.
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9786 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 11,873 reviews

August 04, 2015

Taken advantage of... I went in for my car's 3rd oil change... My car is just a year old... My first 2 oil changes, I did not have any problems. Ms. Ellie Diaz was my servi More

by Katie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Nestor
Aug 13, 2015 -

Sport Mazda responded

Katie, please accept my apology. If we did anything to make you feel that you were being taken advantage of, it is unacceptable. I have read your review several times and talked to everyone on my staff that was involved and want to assure you there was no intent to do anything other than make sure you were aware of everything that may adversely affect the safety and performance of your vehicle. I read reviews every day where customers, both men and women, praise Rob for the excellent job he does in keeping them informed about the condition of their car. We do not make the final decision as to when and whether a customer has a recommended maintenance performed, but we do take care to make sure any possible problem is brought to their attention. It is our responsibility to do so. I can understand that you had doubts about the replacement of the air filter. But the dirty filter you saw for another customer may have been because they did not service their car quite as often as you do, or they drive many more miles than you. One of the reasons we provide the replaced part to our customers is because we want to be as transparent as possible with our service. After having seen the replaced air filter if your husband feels that it was not necessary to replace, I will be happy to refund the cost to you. To us it is a matter of trust between our customers and this dealership and I do not want to do anything that would adversely affect that. I am not sure about the throttle body cleaning issue but I assure you both servicewriter and technician agree it was necessary at the time of your service. If the issue is one of cost, I can assure you that Sport Mazda follows price guidelines established by Mazda for each service item and the cost is based on time, parts and labor. Parts may be small and inexpensive, but the time and labor required to clean and replace may warrant the charge. I am so happy that you had coupons from Sport Mazda available to cover about 20% of your costs. The part of your review that causes me the most concern, is that you feel Rob, because he was a man, was able to recognize that you were a woman who did not know anything about cars, and you felt he took advantage of you. Believe me, if I thought for a minute that Rob would have done that to one of our customers, he would not be here. But I looked through all his reviews and surveys and found no other reports or issues like that from any female customer. Just the opposite, I found many that talked about how they appreciated his professionalism and concern for customers and their cars. Please let me assure you that whether you are a man or woman does not make a difference in our assessment of the services we offer to a particular customer. I am so sorry that you feel it is necessary for your husband to handle car maintenance issues. I would encourage you to give us an opportunity to reestablish your trust and convince you that you and your feelings are very important to us. I want you to feel entirely comfortable with us and have no concerns that you will be treated any way other than with the greatest of respect. I would like to personally meet you the next time you require service and introduce you to the Service Manager and others who are here to make sure you get the best service possible. Please let me know how we can begin to repair your trust. Email me at sportmazda.owners@gmail.com. I will look forward to hearing from you and want you to know that I am personally involved in making sure our customers are treated as well as they deserve. Thank you, Jay Mealey

August 03, 2015

Absolutely the best ! Edwinand the whole team were great !Worked with me to get me exactly what I wanted for a great price. I would recommend them to everybody ! Definitely More

by joselysM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Acevedo
Aug 04, 2015 -

Sport Mazda responded

Glad that we could make this a successful experience for you. Thank you for the nice words for Edwin, the sales team and the recommendation for our dealership. Great customers make great salespeople and great dealerships. We are very happy that you are our great customer. Have a wonderful day! Jay Mealey, GM/partner

August 03, 2015

A great company with awesome salesmen! We went in to look for a Mazda 3 Sport and got the exact car we found online. Brian and Joe did such a great job answering our questions and just fin More

by Ella&Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rey Almonte, Josh Snell, Brian San Pedro, Joe Alfonso
Aug 04, 2015 -

Sport Mazda responded

I love to read stories like yours. It is the reason we are in the car business, to make sure that people have a great experience finding the car they want. Great people make great salespeople, so I am sure Brian and Joe were very happy to do everything they could to make it a happy event for you. When we have a happy customer, it doesn't matter what time it is, there is always such a good feeling that you are glad you could share the experience with them. On behalf of Joe, Brian, Rey, myself and the rest of the Sport Mazda team, we are happy to welcome you to our family and look forward to serving you and Bella for years to come. Jay Mealey, GM/partner

August 03, 2015

GREAT Buying Experience! We chose Mazda for the gas mileage and was pleasantly surprised with our buying experience! This dealership is the best we have been to! We have dealt More

by BFrench
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey Almonte, Kyle Whitten, Josh Snell
Aug 04, 2015 -

Sport Mazda responded

Thank you very much for writing about your experience. To you it was great and one you had not received at other dealerships, to us it was what you deserved. Kyle, Josh, Rey and myself are very proud to have you as a customer and really happy that you feel so good about your visit. It makes us want to try even harder for the next customer. Thank you for your recommendation and we are very happy to have you in the Sport Mazda family. May you and yours have years of safe and happy motoring. Jay Mealey, GM/partner

August 03, 2015

Oil change Rob is awesome. He is super friendly, professional and a pleasant individual to work with. Very thorough with explanations on what was done to vehic More

by Diantor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Nestor
Aug 04, 2015 -

Sport Mazda responded

Thank you for the review. It is hard to make an oil change sound great, but you were able to do just that. I know that Rob and I really appreciate your kind words and are happy that you are happy with the service visit. I promise you that we will try to keep providing the great service each and every time you visit. Thank you again for your business. Jay Mealey, GM/partner

August 03, 2015

Great service! Had such an amazing experience buying a car. There was no run around, I was in and out with a brand new car at a great price!!! Great customer service More

by alex.mentzoni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian San Pedro
Aug 04, 2015 -

Sport Mazda responded

Alex, thank you for writing about your visit to Sport Mazda. It sounds like Brian San Pedro was able to make your buying experience a successful one and we are so glad he did. Sorry the weather wasn't better, but you really look like you are happy with your new car. I am happy that we could help. Brian, myself and the rest of your Sport Mazda family look forward to providing you an even better experience when you come back for your next lease. Enjoy. Jay Mealey, GM/partner

August 02, 2015

Great Experience All Round! Luis Arce was fantastic to work with from the initial email conversation while I was out of state, to picking up the new car today! Extremely gratefu More

by Timothy Roberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Arce
Aug 04, 2015 -

Sport Mazda responded

More and more customers from out of this area and even this state are finding their way to Sport Mazda through our website and great Internet team. I am so very glad that the process worked for you and we were able to provide you an excellent buying experience. Luis Arce and I both appreciate your review and were so happy that you had a great buying experience. Thank you so much for your business. Jay Mealey, GM/Partner

August 02, 2015

Overall great experience! I went to sport Mazda to purchase my first new car and from the moment I stepped on the lot, I felt like I was appreciated. Brian came and greeted me More

by dallasnelson16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian San Pedro
Aug 04, 2015 -

Sport Mazda responded

That was a great review of your first time buyer experience with Brain San Pedro at Sport Mazda. It sounds like he did everything to make sure you enjoyed and received the most benefit from your visit. He is really great at listening to his customers and doing everything he can go get them what they want. I am glad to hear of his attention to detail and his efforts to make sure you were happy. Your next car will not be your first, but I will assure you we will make your second experience as good as or better than your first. Thank you for the great review and we really appreciate your business. Welcome to our family. Jay Mealey, GM/Partner

August 02, 2015

Excellent service!! I was very pleased with the service they provided!! Staff is very friendly. Everything I was looking for I found it here: good car at affordable price More

by pferrer63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Flores
Aug 04, 2015 -

Sport Mazda responded

We are very happy you were able to find the car you wanted at a good price here at Sport Mazda. I know David Flores was glad to make sure you received the best experience he could provide and it looks like yours was a successful one. Thank you so much for the review. Jay Mealey, GM/Partner

August 02, 2015

Great Service and Deal We had a great experience at Don Mealey's Sports Mazda with Juan Jr as our salesperson. He was very knowledgeable on the product and was able to give More

by melalee01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 04, 2015 -

Sport Mazda responded

Can only tell you that more and more customers are finding their way from Tampa to Sport Mazda and we appreciate every single one of them. We hope that our team will always provide the level of buying experience that customers expect and deserve. I am so happy that you felt the decision to come here was a good one. On behalf of your Sport Mazda family, we appreciate your review and your business and look forward to serving you again. Thank you. Jay Mealey, GM/Partner

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