Spreen Honda Loma Linda

I bought a used Infiniti at Spreen Honda, in Loma Linda, Ca. Usually car buying is not fun, but the upbeat relaxed feel of the dealership, coupled with my salesman Ralph Graham, made it very enjoyable Ca. Usually car buying is not fun, but the upbeat relaxed feel of the dealership, coupled with my salesman Ralph Graham, made it very enjoyable. Ralph was very helpful, and his no pressure style made it the most enjoyable car buying experience I have had. I will definetly buy my future cars from Spreen Honda, and will only deal with Ralph L.D., San Bernardino, CA More

I had a great experience at Spreen Honda. The salesman Vu was great! I was able to get the exact car in the color I wanted. Other dealers were insisting this wasn't possible. Todd in finance also helping Vu was great! I was able to get the exact car in the color I wanted. Other dealers were insisting this wasn't possible. Todd in finance also helping us get the best options. The paperwork was quick and everyone there really makes it a fun environment. Thanks again! More

The prices were decent which is what caught my eye. However, the customer service is terrible. I called and spoke with a guy, Freddie Flores. He was trying to get me financed and after getting all my i However, the customer service is terrible. I called and spoke with a guy, Freddie Flores. He was trying to get me financed and after getting all my info over the phone, he said he would call me back with an answer from the bank. He never called me. I called him around 10am and he said he would check and call me back. He didn't. I called around 12pm. He said he would check and call me back. He didn't. I went in around 5pm(since I hadn't had a call back as promised) and was informed the bank wouldn't finance me without a co-signer. I found someone to co-sign me so I called good ol' Freddie again. Gave him all the info he needed. He said he would call me back. 2 hours later, I call and he informs me he is on a test drive and will find out and call me back. Here I am 6 hours later and still no call. If the answer is no, then call me and tell me no. But don't say you are going to call and not do it. That is horrible customer service. All I need to do is come up with another 1500 and then I can buy the car I want out right from them. But I don't know if I want to ever do business again with this company. More

I bought my last 3 cars from Ralph Graham at Spreen Honda and every time it has been a pleasurable experience. I enjoy their service dept because everyone is very friendly and they do great work. This time I and every time it has been a pleasurable experience. I enjoy their service dept because everyone is very friendly and they do great work. This time I needed a bigger car and Ralph helped me get a Honda Pilot. Stefanie Smith did my paperwork. They both made sure I got the security system I wanted. What customer service! Ralph gave me the best price possible, and made the whole experience great. I will continue to buy there and refer my friends too V.B. LA, CA More

I went in to Spreen Honda to get a new Honda Civic. My salesman was Ralph Graham. He gave us really good customer service. The car was for my son. Ralph was really friendly and helpful showing him how to salesman was Ralph Graham. He gave us really good customer service. The car was for my son. Ralph was really friendly and helpful showing him how to work everything. Ralph gave us the best price of anyone, making it the best overall car buying experience I have ever had. G.C. Riverside, Ca More

This is the WORST car buying experience I have in my life. Those people over Spreen Honda have no idea what they doing. BTW, don’t even bother to negotiate price or interest rate with them. Once y life. Those people over Spreen Honda have no idea what they doing. BTW, don’t even bother to negotiate price or interest rate with them. Once you start doing this, they begin to ignore you, and just keep you waiting and waiting. Eventually they escort you out in very nice way – “GET OUT, WE ARE CLOSED”. More

Nothing much to say except it was a fast, easy, stress-free experience. My sales guy Matt was so friendly and made sure that the Honda Fit I bought was the right choice for me in every way. The fin stress-free experience. My sales guy Matt was so friendly and made sure that the Honda Fit I bought was the right choice for me in every way. The finance department was the hindrance to getting my car as fast as I'd like it but it only took an hour, so that's okay with me!! Would recommend, and will def be back for another car from these guys!! More

I am a young father who purchased a 2009 Honda CR-V EX-L w/Navi and a 2010 Honda Civic LX Sedan from Spreen Honda over the past two weeks because their dealership not only understands what car buyers are lo w/Navi and a 2010 Honda Civic LX Sedan from Spreen Honda over the past two weeks because their dealership not only understands what car buyers are looking for, but has the leadership in place to adapt to an ever-changing automotive retail market. My shopping experience began on the internet, contacting multiple area dealers for "their best quote". The very first response received was from Spreen Honda Internet Sales Representative Matthew Humphrey, containing a brief vehicle description and competitive quote, specifically citing the MSRP and that price included destination/ad fees. After visiting other dealers who both lacked the trim I was interested in and were unwilling to come close to Spreen's quote, I called Matt to make an appointment. Matt was prompt and courteous on the phone, answering all my questions and keeping the conversation focused on just the facts. At no time did I feel sales pressure to "just come in". Upon arrival at the dealership, I was greeted by Matt personally. There were no questions about down payment, credit, budget, et cetera, just focus on our interest. Spreen Honda is a volume dealer, they had 4 units in inventory of a trim that was difficult to locate elsewhere in Riverside and Orange counties. As an added benefit, Spreen Honda does not add dealer-installed extras by default to most vehicles, so our selection was not limited by extras we had no interest in. Product knowledge was exemplary, and we took a demo of the CR-V. Matt was reactive to our responses during the test drive; supportive, not overbearing. When we arrived back at the lot, he led us inside to a sales desk and brought out a "four-square" to discuss the deal. He asked if I had a figure in mind for down payment, if I would be trading in a vehicle, and if I had a ballpark figure in mind for monthly payment. I explained that I am more interested in the sale price, and Matt was happy to oblige. The figure received from his Used Car Manager for my trade was just $100 short of the estimated Trade-In Value I had calculated in advance on edmunds.com, and the new vehicle sale price was settled promptly and amicably for both parties. With the figures agreed upon, Matt invited us to take a seat in the service waiting area, pointing out the complimentary coffee/cocoa/water machines and the paid soda machine. This waiting area features a row of chairs arranged "classroom style" facing a large wall-mounted television. Set just to the side of this waiting area was a glass-walled play area for children, and then further back the Parts and Service departments. Unfortunately, we were left waiting in this area for over half an hour for Finance, with our sales representative once coming over apologetically to mention that Black Friday was exceptionally busy for them. Once we were introduced to our finance manager, Todd, we found that the paperwork laid out matched the deal as described by Matt with no hidden extras. Todd offered us GAP Coverage, a Vehicle Service Contract, and the standard dealer-installed security system. I declined all products, and Todd offered to discount the security system because--as he put it--he's going to have to pay them to take it out if we don't want it, so it's less of a loss to discount it. When I declined the product again, there was no further mention of it or any other finance products, nor did I feel pressured at any time during the F&I process. The overall experience was so positive that I returned to the dealership just over a week later to purchase a second vehicle from them for myself, with similar results. That is perhaps the strongest endorsement I can provide for this dealership. In closing I want to emphasize that the staff seem genuinely excited and youthful in appearance and demeanor (if not age as well), and this certainly relieves stress from the purchasing experience. FULL DISCLOSURE: On my second purchase, my sales representative asked if I would be comfortable posting a review of their dealership. I received no incentive or preferential treatment, and no expectation of review score was dictated. I am happy to provide positive word of mouth for this dealership from two favorable experiences in a row. More

I had by far, my BEST car buying experience after 4 purchases in my life. This was my first purchase at Spreen Honda and I have to say it was pretty remarkable. They just do things differently, they ar purchases in my life. This was my first purchase at Spreen Honda and I have to say it was pretty remarkable. They just do things differently, they are kind and friendly, everyone is happy, the atmosphere is fun yet calm as well, very unique dealership. I bought a 2010 CRV and it is the best vehicle I have owned, this was my first import purchase and unfortunately I have to say this vehicle is far superior to my previous chevys. Big thanks to Todd in Finance and Andrew my salesperson, they made it fun and thanks to the staff for announcing our names and applauding, letting my daughter hit the gong, wow that was loud, and great tacos too! Thank you Spreen Honda you have a client for life. More

I e-mailed them about a used car I found listed on http://autotrader.com. The next day I got a call from Kurt Spreen. I asked him a few questions about the car and set up a time to see it. My family m http://autotrader.com. The next day I got a call from Kurt Spreen. I asked him a few questions about the car and set up a time to see it. My family made the long trek from LA to Loma Linda, drove the car, and liked it. I said I would buy it for the advertised price - it was a good price so I didn't even try to negotiate it. Kurt handed me off to a salesman named Dennis Anderson who was polite until I said that I didn't want to purchase the extended warranty - I just wanted to purchase the car. Dennis then rudely told me that he would not sell the car to me unless I bought a $2,100 extended warranty from their dealership!! Dennis started ranting about how they wouldn't make a dime on the car without me buying the extra warranty. He said he didn't see why he had to bend over backwards filling out paperwork if he wasn't going to make any money. He and his manager then flatly refused to sell me the car unless I bought the warranty. I was shocked! I didn't set the price. I didn't even try to negotiate. Why are you getting upset with me when i'm just offering to buy a vehicle at the price you set!? Unbelievable and blatant false advertising on their part!! If the advertised price was contingent on buying an extended warranty then they need to state that up front....and certainly, they should have mentioned it to me during the phone call. My family wasted an entire day driving out there, filling out paperwork...only to have him refuse to sell the car to me at the last minute. More