Spreen Honda Loma Linda

Purchasing vehicle was ‘ok’. Taking in for service on a warranty issue of a faulty seatbelt sensor took multiple trips to service before it was finally fixed. Service needs a lo Taking in for service on a warranty issue of a faulty seatbelt sensor took multiple trips to service before it was finally fixed. Service needs a lot of improvement. While service department may be busy it needs to start by listening to what the customer states the issue is and documenting for technicians accurately. Technicians need to fix the issue not tell the customer to read the manual after reseting safety codes when it was clearly a faulty sensor. I did get a ‘loaner’ vehicle for the ‘multiple’ trips so there is at least that. UPDATE: 9/9/2024. I UNDERSTAND closing due to the smoke and fire but seriously why do they have an appointment line that sends you text confirmations regarding your appointment. Had an appointment at 9 AM today for yet another WARRANTY FIX. Sun roof roller shade detached. I could go on for another 8 paragraphs on the pain and suffering I experienced trying to SCHEDULE an appointment. I live 30 miles away, have one vehicle, took off work, etc. Drove out there, pulled in to the service center that had two cones and a car but one lane open. No one came up while I was getting my crap together so I could check in and wait for “Evaluation” to be done on the issue. Walked in and the guy at the counter asks “Is someone helping you?” I state “Here for an appointment”. Guy at counter states, “Apologies we are closed due to fire”. I state, “I didn’t receive a call or a text stating you were closed.” He states “Sorry”. Well that xx receives profane responses. I will never go back to this place and my Warranty better be honored at another Honda dealership. 13K miles on a 2023 Honda so it’s still factory warranty, otherwise what’s the point of ever buying another Honda. Secondly to whomever monitors these reviews from Spreen Honda. This is the second extremely negative experience I have had for a Warranty fix. Any apology or excuse you might write in response IS JUST WORDS BACKED BY NOTHING! I will NEVER go back this place, managed and run by incompetent people who don’t appear to give a rats rear about their customers and doing their JOB correctly. More

He’s very helpful and friendly from the beginning to the end. He always smile and cheerful 😊 end. He always smile and cheerful 😊 More

We are happy with the car. It drives smoothly on the road and gets pretty good gas milage. It drives smoothly on the road and gets pretty good gas milage. More

Tom was so thoughtful andc caring while helping me figure out how to use my electric card. This is his gift. out how to use my electric card. This is his gift. More

Excellent friendly customer service is why I keep coming back to Spreen Honda of Loma Linda. I have been purchasing Hondas at Spreen since 2000 keep up with your great service. back to Spreen Honda of Loma Linda. I have been purchasing Hondas at Spreen since 2000 keep up with your great service. More

On the positive side, the experience was fairly quick and people were friendly. On the negative side, I don’t appreciate withholding information & the lack of follow through. I had said that I wanted to people were friendly. On the negative side, I don’t appreciate withholding information & the lack of follow through. I had said that I wanted to get a trailer for camping. It was suggested to go through U-Haul for a trailer hitch BUT at no point was there mention that my new vehicle would only be able to tow 1000 lbs, & NO camping trailer is that light. Also, both Tom and the finance guy said they would call me after 6 months regarding refinancing since my payment is uncomfortably high. Neither has called me after 8 months and when I called and left a message for the finance guy I never received a call back. I feel my three star rating is being generous in regards to this very frustrating experience, probably should be lower. More

The folks at Spreen went above and beyond to get me into my first EV. Fantastic experience all around. my first EV. Fantastic experience all around. More

Based on our experience, Tom was able to work with us and find a price point that worked with what we wanted. They didn’t spend their time trying to force any extra items. They mentioned extra options, we in find a price point that worked with what we wanted. They didn’t spend their time trying to force any extra items. They mentioned extra options, we informed them that wasn’t what we were looking for, and they closed it on what we wanted. Their transparency on financing and options was also noteworthy. Thank you Tom and Jose for helping us get our new Honda Pilot. Much appreciated! More

I would give 0 stars if I could. 7/7/24. We go in ready to purchase a used Audi A4 that we saw on the website, cash. We were told it hadn't been through smog or safety but it was s 7/7/24. We go in ready to purchase a used Audi A4 that we saw on the website, cash. We were told it hadn't been through smog or safety but it was still being advertised. We were able to view the car and there were no issues, no check engine light on on the dash. We were ready to purchase and they continued to try to put us into lease, even after being told numerous times that we did not want a lease. The GSM John would not give us numbers on a cash deal without running our credit. It took 4 back and forth with the salesman and us ready to leave for him to give us the price of the car + 10%. We get into finance and sign our contract. Told that we can pick up 7/10/24. 7/10/24 we check in in the morning and are told the car passed smog and safety, we could pick up by 4pm. By 2pm we are told they can no longer sell us the car. We are told 3 different stories, essentially they didn't make enough money on the deal. When we continued to question them we were told : 1) the car couldn't pass smog (even though a few hours prior it had passed smog) 2) the Check engine light came on after they put gas in the car and the fault code was for the camshaft sensor 3) the engine was blown they were going to send it to wholesale. At this point we are owners of the car, full payment sent to them and received through wire transfer and have contract in hand. They refuse to let us see the car in person again, refuse to give us the fault code and essentially refuse to give us any solid proof that there was an issue with the vehicle. The vehicle was a white Audi A4 2014 VIN : WAUAFAL8EN026721 the selling price was 11k. Beware if the car is placed back onto their website for sale. I would NOT recommend this dealership to my worst enemy. Please save yourself the headache and drive a little extra to deal with a better dealership. More

Amazing service they were very friendly and help us with all the questions we had. Tom was a very helpful salesman thank you all the questions we had. Tom was a very helpful salesman thank you More