Squared Auto Inc.

Where to begin. ... I drove 7 hours for a vehicle they showed me old pictures and videos of just to get me to their dealership! I started out having a great expe ... I drove 7 hours for a vehicle they showed me old pictures and videos of just to get me to their dealership! I started out having a great experience with one of their salesmen, Brandon . We had several phone conversation and texting conversations that carried over a span of several days. Many pictures and videos were shared between us for a Cadillac Escalade that I was so interested in that I agreed to drive from Baltimore, Maryland to Akron, Ohio where this dealership is located. When I arrived, there was 1 foot of snow, so Brandon told me the dealership was not going to open for the day. Therefore, I was forced to find a hotel for the night which wasn't that big of a deal since I thought I was there for what seemed to be a great deal on a "nice" vehicle. Fast forward to the next morning....I reached out to Brandon 1st thing in the morning. Again, Brandon tried to delay and told me that the truck wouldn't be ready until around noon, but wouldn't give an exact reason as to why. I explained to him that I needed to get back on the road since it was going to take me 7 hours to get back home. When Brandon finally agrees to meet me at the dealership the truck was a COMPLETE disaster! The outside looked like a different truck. Scratches, dents, rust (rust that was supposed to be repaired prior to me getting there) etc.....none of which were in the pictures or videos that were sent to me before I made the 7 hour drive to Ohio. The inside was even worse if that was even possible! Absolutely disgusting - floor mats were filthy and stained along with the seats being stained and torn. The entire truck reeked of smoke as if someone sat in that truck for 3 years with the windows up and smoked boxes and boxes of cigarettes...and I'm a smoker, so that tells you how bad the smell was. It was apparent the pictures and videos Brandon sent to me to lure me to his dealership were very different than the actual condition of how that truck sits today. Brandon even admitted to the pictures and videos being old. That being said I was obviously extremely upset. So after I drove 7 hours to get there, spent money to rent a truck, money to rent a trailer to haul the new truck back home, money to for my hotel room, the only thing Brandon offered me was to deduct $500 from the total cost of the vehicle!! So I asked to speak to the manager of the dealership thinking there must be more they could do after how poorly this experience was going. The manager came out pretty quickly, but just to immediately agreed with Brandon stating there was nothing more they could do, other than offer the $500 discount. Needless to say, I did not make a purchase with this dealership, will never be going there again and will NEVER recommend this dealership to anyone we know! Awful customer service and not very honest employees. More

Before walking in , I had already had conversations with the sales person about the vehicle so there was a familiarity already. Got the price and payment I wanted with no hassle. the sales person about the vehicle so there was a familiarity already. Got the price and payment I wanted with no hassle. More

Great people to deal with! Had financing in place before I went to look at the 2017 Chevrolet Colorado and they worked with me on price and the financial institution they work with beat my banks interest ra I went to look at the 2017 Chevrolet Colorado and they worked with me on price and the financial institution they work with beat my banks interest rate by more than 1%. If they have a auto your interested in definitely go see them. More