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Stadium Chevrolet Buick GMC Cadillac

Salem, OH

4.3
16 Reviews

292 W State St

Salem, OH

44460

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Showing 16 reviews

April 24, 2024

I wrote a bad review on this dealership and used car manager called me ask me to remove review and promised to fix car right well guess what they didn't. So guess all should know they sold biggest lemo More

by outlaw54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Used car manager and general Manger
January 25, 2024

Nice clean business area. Everyone there was very courteous and respectful. Received great service from beginning to end. A huge thank you to Dylan Roberts. More

by bthompson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan and Eric.
January 11, 2024

You're website us easu yo navigate and you have nice inventory so u give to7 5 iut5 stars More

by 74pacteddybear
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Sorrell, Freshmark
March 27, 2023

THEY ARE ALL NICE PEOPLE AT STADIUM GM. I HAD WORK DONE IN THE BODYSHOP AND THEY ARE THE NICEST PEOPLE TO DEAL WITH . THEY WERE VERY HELPFUL , MY CAR WAS REPAIRED TO PERF More

by PAUL.SCHUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAUL , JESSICA , MINDY
Mar 27, 2023 -

Stadium Chevrolet Buick GMC Cadillac responded

Thank you so much for the kind review. I will make sure they see this in the body shop.

January 26, 2023

I took my truck in for a check engine light. The dealership went beyond "fixing" the problem. They also investigated what caused the problem, keeping my truck more reliable. More

by truck buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jan 29, 2023 -

Stadium Chevrolet Buick GMC Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 09, 2023 -

Stadium Chevrolet Buick GMC Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2022

We always have had great service when we bring our cars in. Everyone has always been pleasant, helpful. We will never go anywhere else. More

by mickjude25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Henthorne are salesman for 23yrs and Joseph Bumgardner in the service department
Oct 14, 2022 -

Stadium Chevrolet Buick GMC Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 14, 2022 -

mickjude25 responded

Thank you for all your help when we come in for service on our cars. We appreciate your professionalism and patience when we have a problem. We will always keep coming back.

August 13, 2022

Nick Share was my salesman, and was very professional. My buying experience was great. Would highly recommend this dealership. More

by rtrankin123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sharpe
Sep 03, 2022 -

Stadium Chevrolet Buick GMC Cadillac responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 17, 2022 -

Stadium Chevrolet Buick GMC Cadillac responded

Thank you so much for the kind review!

March 01, 2022

The prices are cheaper on newer vehicles but that’s because they don’t don’t inspect and replace items that should be replaced on the vehicle. Bought a which the salesperson said they were inspected. A More

by dannyk66
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Becky and Dan
October 28, 2018

Zero support of my lemon! I bought a used Escalade ESV premium from Stadium Cadillac from Alan Bott in sales. The list of misleading salesmanship is unforgivable. The list of p More

by Jameshorvath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Bott, , Nicholas Sugar
Nov 03, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

We had this customers vehicle in our shop. Even though his warranty was out we still took care of him.

Nov 05, 2018 -

Jameshorvath responded

Oh my goodness. The dealership is not telling the truth. First, the dealership never responded after year one. I told the inquiring salesman nick sugar of my dismay and suggested he refer the issues to upper management. I never even got a response. The following year I was simply looking at their website and seeing the prices vehicles. It was clear that Nick Sugar had contacted me within a temple days apparently oblivious to our previous year conversation. I did have a phone conference with Nick and his boss. I never took my vehicle back to stadium. My vehicle never went in the shop. My solution was to exchange my vehicle for a like vehicle that did not have so many issues. I did not want to finance a different vehicle. I did not want to purchase the new hundred thousand dollar version they had suggested. And they did say they would follow up. Of course, They did not. My problems were never resolved. Since that date I have even attempted through this service department to find part numbers and or suppliers that actually manufactured the running boards that are falling off. I also tried to find the manufacture of the DVD system, it does not work. It never has worked. The service department stated they did not give out part numbers or suppliers. I still have the same vehicle that continues to give me daily problems. Worse, stadium Cadilac in Salem now has Nick Sugar, a distrustful salesman that is willing to lie in the response to a review online much like Alan Bott that originally sold me the vehicle. Yikes.

Dec 18, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

We tried to help this customer. As a matter of fact, his vehicle is here getting fixed!

Dec 28, 2018 -

Jameshorvath responded

Yes. To be fair my vehicle is at the same Cadillac dealership being serviced. There was an incident and the repairs are being managed under an insurance claim. However, I must say that Paul, who is overseeing pretty significant damages has been great. He has gone out of his way to make certain that everything is being taken care of very well. He has kept a very open communication line with me. And he has helped me resolve many of the issues that I have had with this vehicle since it’s purchase. I had hoped this would be the case when I had it towed back to the same dealership. I must congratulate their service and autobody department, most especially Paul, for doing such a nice job of taking care of these many problems. Now I’m keeping my fingers crossed that Cadillac them selves will warrant the engine failures. Thank you stadium.

August 21, 2018

Deceptive Sales Tactics Please be advised that I had contacted Stadium GM on Tuesday, August 14, 2018 via an internet inquiry regarding a 2008 Chevrolet Trailblazer I was int More

by TNT8197
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred Sugar
Aug 24, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

I would like to introduce myself. My name is Bill Barnett and I'm the BDC/Internet director at Stadium GM. I did get with Fred Russo regarding your complainant and he states that he has been working with you since the 14th of August. During the 7 days that you were negotiating back and forth on a price you had never put a deposit down on this vehicle. I have 16 other sales people here and until we receive a deposit the vehicle is available for sale. I understand that you two were going back and forth on a price and still no deposit. A sales call came in yesterday on this vehicle and another salesmen took the call. At this time, the sales person went to go check and see if the vehicle was still available. The used car manager said that we have several people interested in this vehicle but we do not have a deposit on it. So at this time, the other sales person called back the customer to let them know that the vehicle was available. He then took a deposit on this vehicle until they can come to the dealership

Aug 24, 2018 -

TNT8197 responded

I attempted to provide a deposit to Fred on two (2) Occasions and was ignored. I have the texts saved to confirm this to whoever would like to review them. I also reached out to the upper management so we could discuss this amicably, but no one has responded. The facts are I was ignored because Fred was able to sell the vehicle for more money and could care less about the sale we were negotiating at the time and purposely ignored me so he could do so. You lost one customer out of your questionable deceptive sales tactics & hopefully I am able to get through to a few more to stay away from your dealership so the same thing does not happen to them. Extremely disappointed in Stadium GM, its salespeople and its questionable sales policies. I am certain if your owner was privy to this information, he would have never allowed this to happen.

Aug 30, 2018 -

TNT8197 responded

UPDATE 08.30.2018 @ 11:00AM: I attempted to provide a deposit to Fred on two (2) Occasions and was ignored. I have the texts saved to confirm this to whoever would like to review them. I also reached out to the upper management, so we could discuss this amicably, but no one has responded. The facts are I was ignored because Fred was able to sell the vehicle for more money and could care less about the sale we were negotiating at the time and purposely ignored me so he could do so. You lost one customer out of your questionable deceptive sales tactics & hopefully I am able to get through to a few more to stay away from your dealership so the same thing does not happen to them. Extremely disappointed in Stadium GM, its salespeople and its questionable sales policies. I am certain if your owner was privy to this information, he would have never allowed this to happen.

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