Stanley Subaru

outstanding service Stanley Subaru is a big part of why we are now a Subaru family. Salespeople were knowledgeable, friendly and relaxed. We were allowed to try out mul Stanley Subaru is a big part of why we are now a Subaru family. Salespeople were knowledgeable, friendly and relaxed. We were allowed to try out multiple cars with no "get it back fast" or meddling in how we test-drove. Prices were good, we kept hearing good stuff about Subes. So we bought. Skip forward a couple of years & my son's Subaru needed a pretty expensive bit of work on the transmission. We sighed and got ready to pay. Imagine how we felt when we called in to see if it was ready & the folks at Stanley said "come get it, and oh, its on the house". I said "WHAT? how come?" and they said that we had been loyal customers & they had worked with the national Subaru folks for us &, well, it is fixed. Free. Needless to say we will be back when we need our next car! More

Not sure what happened with our Canadian friend, but my purchase could not have been more different. Friendly and straightforward from start to finish. As a youngster I sold cars on the other coast for a f purchase could not have been more different. Friendly and straightforward from start to finish. As a youngster I sold cars on the other coast for a few years so I know a thing or two about the business. The dealership accepted my fair offer and gave me a fair value for my trade. On top of that, Tires for "life" (actually $2,000 worth of tires)! While I allow dealerships to make a small reasonable profit (yes, I know about hold-back, rates, back-end etc.), I expect customer service in exchange and was completely satisfied. My wife's lease is up in a few months and I suspect she will be switching car makes to Subaru, and Stanley will get our business. More

This is the kind of car-buying story you hear about This is the kind of car-buying story you hear about happening to other people… until it happens to you. Near the end of September 2013 my wife an This is the kind of car-buying story you hear about happening to other people… until it happens to you. Near the end of September 2013 my wife and I started looking for a White 2013 Subaru Outback with Eyesight Driver Assist. After a few phone calls we found there were no such cars available where I live, North of the border, so I started looking south of the border. Being from Nova Scotia, I contacted most every dealership in Maine, New Hampshire and Vermont. Some would not sell to us guys north of the border (so hurtful), while others only sold at MSRP (so expensive). As such, my wife and I were delighted when we received an email earlier this month from Stanley Subaru of Maine. They asked if we had found the car we were looking for and when we replied no, they said that they could get it for us. I was so thrilled I didn't even haggle over price, or ask for free floor mats. Days later, while negotiating the small stuff, the salesman asked me if I wanted a brand new White 2014 Subaru Outback with Eyesight for the exact same price. Hell ya! (Turns out the sweet upgrade was because the original 2013 car had been sold). No matter. The dealership asked for a deposit of $500 and so I gave them my credit card information. Our good fortune was not to last: the salesman contacted me within a few days to tell us that Subaru of America would not let a guy north of the border to order a new 2014 model. We were disappointed, but the salesman admitted it was his mistake and so he offered us another White 2013 Outback with Eyesight for the initially agreed to price. So, for the third time, we said "yes" to buying a car from them. I made a list of a few extra accessories we wanted and emailed the dealership. The dealership’s General Sales Manager, Charles Skovgaard, wrote me back to say that the car had again been sold and that now there were no White, 2013 Outbacks with Eyesight available in all of New England. Unbelievable. Three times we agreed to buy a car, and three times we got the run-around. At this point you are probably asking yourself, “Why would a guy from north of the border be such a rube and continue doing business with these guys?” Well, the dealership admitted — in writing — that the fault was on their end and so I hoped they'd make things right with some sort of consolation offer. Not bloody likely. The GM and salesman stopped taking my calls and both refused to respond to emails. That is, until I indicated I intended to write Subaru of America. In the hackneyed parlance of our day, they “reached out” to me with an offer yesterday that was $3,000 more for the same car, but with the bigger 3.6 engine — the same price quoted to me by other dealers for the exact same car. Considering this was from a dealer who had reneged on three successive car deals, it begs the question: “Why would I buy from these guys when I could buy the same car from another dealership for the same amount?” Suffice it to say that I am done with Stanley Subaru of Maine, and will be elevating this complaint thread to Subaru of America. I may, or may not, get satisfaction from Subaru of America, but at the very least my experience will serve as a warning to other people who live north of the border and are considering a vehicle purchase south of the border and from Stanley Subaru in particular. More

We purchased our 2005 Outback from Stanley Subaru. We have consistently used Stanley Subaru for all of our service needs - from oil changes to "Tires for Life". Each and every time Stanley Subaru would g have consistently used Stanley Subaru for all of our service needs - from oil changes to "Tires for Life". Each and every time Stanley Subaru would go above and beyond. Recently, we brought our Outback to the Service Center for a repair. We rec'd a loaner car - 2011 Forrester (the car drove very nicely). I was expecting the repair to take some time as they said that they would need to order a part to fix the car. I was pleasantly surprised when I rec'd a phone call the next day to let me know the car was ready for pick-up. I picked up our 2001 Outback and found out that the repair was FULLY covered by Subaru! This was completely unexpected! This is why my family purchased a Subaru from Stanley Subaru --> They stand behind their product and value their customers. Thank you Stanley Subaru!! More