Star Motor Cars
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Teresa in the service department was fantastic as usual. Car repair was made quickly and it was available before my workday ended. Car repair was made quickly and it was available before my workday ended. More
First MB I bought from Star 1983 -have bought or leased 23 MB's since from Curt Rich and Ed O'Neal since Curt retired. My experience with Star Motor Cars entire organization has been and remains excep 23 MB's since from Curt Rich and Ed O'Neal since Curt retired. My experience with Star Motor Cars entire organization has been and remains exceptional in every way. More
$300 for an oil change and some washer fluid. No upfront explanation--just a surprise bill. It is enough to make me want to go trade this car in for another brand. Ridiculous. No upfront explanation--just a surprise bill. It is enough to make me want to go trade this car in for another brand. Ridiculous. More
I recently bought a Mercedez S550 from Justin Seureau . The entire sales and after sales process was very professional, pleasant, and efficient. I am really happy with the service i recieved. It felt like The entire sales and after sales process was very professional, pleasant, and efficient. I am really happy with the service i recieved. It felt like family the way they took care of me. Justin, the sales director, helped to guide me to the car and test driving it I ended up buying; and also took his time to explain many features of the car; and Chad a very smiling face made the financial part pleasant and quick. if you want the best buying experience of buying a luxury car, go see Justin , and he will make you feel great about your choice to buy your car. They have the best well maintained cars i would recommend this dealership to everyone. They have owned my business for life and i will recommend this dealership to all my friends and family as well. Thanks again Justin for your excellent customer service. More
Our experience with Star Motors was excellent. Our sales associate, Justin, was helpful and friendly. Negotiations were painless and purchasing the car was a peasant and quick. I highly recommend Our sales associate, Justin, was helpful and friendly. Negotiations were painless and purchasing the car was a peasant and quick. I highly recommend this dealerships. More
bad salesmanship bought a 2019 Cadillac xt5 with 8k miles. they knew nothing about this vehicle as they told me because they are a mercedes benz dearler, that was my f bought a 2019 Cadillac xt5 with 8k miles. they knew nothing about this vehicle as they told me because they are a mercedes benz dearler, that was my fault. maybe they can sell mb but DO NOT BUY ANY OTHER BRAND OF CAR FROM THEM,BEWARE. More
Professional caring sales staff I have worked with Fernando Bonilla three times now and he has NEVER let me down. The stores manager, Al Velasco went over and above to help us in a d I have worked with Fernando Bonilla three times now and he has NEVER let me down. The stores manager, Al Velasco went over and above to help us in a difficult decision and we are very grateful. The professionalism and compassion of these gentlemen cannot be overstated. Thank you Star Motor Cars Volvo - I highly recommend them! More
Liars Didn't honor their warranty, didn't get a title, bald tires and body damage. After gobs of mails, they gave me the run around. VERY un-pleasant- tra Didn't honor their warranty, didn't get a title, bald tires and body damage. After gobs of mails, they gave me the run around. VERY un-pleasant- transaction. If I had to do it all over again, I wouldn't do business with them. More
Worst customer service I had a very bad experience with the used car department rude and unprofessional salesman and manager , trying to buy a certified pre owned Mercedes, I had a very bad experience with the used car department rude and unprofessional salesman and manager , trying to buy a certified pre owned Mercedes, find out it was wrecked in rear bumper quarter inch crack in the windshield and that salesman trying to convince me that the trash and bando lines in the bumper is manufacture defect what a shame !!!!!! More
Awful , Unhelpful, clueless ,rude The worst experience with a dealership I have EVER had. Incredible these people are in business. I order a new Volvo online and had it shipped to this The worst experience with a dealership I have EVER had. Incredible these people are in business. I order a new Volvo online and had it shipped to this dealership, and come to find out they have never had anyone order a car from Volvo directly before and it was painfully apparent. It took my car 4 months to get here so you can imagine my excitement when Volvo told me it was finally here. They said you dealership will call you! This dealership never called!! I called star motors probably 2 times a day and everyone had no idea what I was talking about , claimed to not have my car. So then after it had been at their dealership for 2 WEEEKS , I finally get ahold of someone who says oh we do have a Volvo that came in let me check if it’s yours... it was. It gets worse as I got to finally pick it up they are very unhelpful and in communitive, messed up my loan then gave me NOTHING off MSRP, no free oil changes , no perks at all , they even charged me 200 dollars to fill my car up with gas and “prepare it” ITS A BRAND NEW CAR. All this when I am only financing 10k the rest I put down in cash, so I know theyre making fat commission for doing ZERO work. Also This new new car had 7 miles on it and they parked it up on the curb so the bottom is already scratched. Will never go back to this dealership - be warned and tell anyone looking for a Volvo to avoid this place like the plague unless they want to get completely screwed. Star Motors is the worst dealership I have ever been to, not even nice to you, you’re about to spend a xxxx ton of money can someone offer me a water?! Nope, they can’t so whatever you do don’t go to Star Motors. More