Read Reviews Starwood Motors

Starwood Motors

Starwood Motors

4641 Nall Road
Dallas, Texas 75244


(214) 367-5400

Starwood Motors
Manufacturer: Used Car Dealer

Write a ReviewWrite a Review

  • Customer Service:

    4.4
  • Quality of Work:

    4.5
  • Friendliness:

    4.6
  • Overall Experience:

    4.4
  • Pricing:

    4.4

24-Month Rating

based on 49 reviews

4.5

4.5 out of 5

49 lifetime reviews

Starwood Motors

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Certified: Starwood Motors

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Starwood Motors has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Starwood Motors

Headquartered in Dallas, TX, Starwood Motors is an independent automotive retailer offering clients an impeccable service based car buying experience. Starwood draws on 30 years of automotive experience to provide a diversified selection of makes and models at value driven prices. Starwood has an onsite vehicle inventory of high quality previously owned cars available for immediate purchase by our clients. We also have the ability to acquire any make or model to accommodate a client’s individual needs. Starwood Motors maintains working relationships with franchise dealerships and wholesalers throughout the country. In addition to the sale of vehicles Starwood also has the ability to provide consumers with retail and lease based financing solutions. We have established relationships with indirect lenders to accommodate both retail installment purchases as well as motor vehicle lease agreements. Starwood also offers a wide range of aftermarket products including extended warranties, GAP Insurance, maintenance agreements, and more. When it comes to products and services our goal is complete client satisfaction. We believe this means providing the perfect vehicle for each client’s purchase, arranging agreeable financing arrangements if needed, and providing peace of mind after the purchase through aftermarket services

Starwood is one of very few independent dealers licensed to lease new and pre-owned vehicle.

We are also a member of the Better Business Bureau!

Our Location

Sales/Showroom

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

Customer Lounge Area Free Drinks
Free Coffee Television

gpappu73
5/7/2013 2:57:01 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott WildeScott Wilde
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of Starwood Motors:

Even though my initial experience was not that great dealing with one of the staff but when i eventually dealt with Scott, i really noticed that he was showing genuine interest in helping me. He addressed all my issues and answered the questions i had and addressed them in a very professional manner. My whole perspective of the dealership changed and now i know that if i recommend someone to the dealership (which i will surely do), there are people like Scott who gives importance to Customer's satisfaction and not just sell the car and forget it. Thanks Scott!!

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tony_su00
4/22/2013 9:23:30 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stephen RosenkrantzStephen Rosenkrantz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Starwood Motors:

This was far and away the best car buying experience of my life. The staff was accommodating and pleasant throughout the entire process. If you are in teh market for a specialized vehicle I could not recommend any one else.

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hiendha
4/20/2013 10:14:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
megan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Starwood Motors:

This is my first online transaction for a car, bmw 335is convertible. Chris was a very pleasant person to deal with and make the transaction very easy. I am glad that I have the pleasure to deal with Chris and and the staff at Starwood. He will answer or seek answer to any question and concern at a timely manner. There was an unexpected issue that i found out after receiving my car but chris did a good job of taking care of it. I would highly recommend Chris and hope to deal with him again on future purchase

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MRFs
3/23/2013 10:03:23 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kevin HamptonKevin Hampton
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Starwood Motors:

Walked in not really knowing the place or anybody. Was received by friendly faces at receptionist desk as well as financing desk. Ladies were extremely helpful and nice. Met Kevin who was not pushy or dis-respectful. Not the typical sales experiences we have had in the past. Highly recommend the dealership. Highly recommend Kevin Hampton. We give it an excellent rating because it is not the typical dealership. There are not robots in suits and ties waiting for you to pull in. Thank You Starwood Motors!

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Sandeeptoyou
3/5/2013 9:21:41 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
I think Davis
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Starwood Motors:

Overall great experience , bought the car
Of my dreams a Ferrari ...I would recommend Starwood motors.. They have a very good variety of cars as well..

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Bvaclaw
3/4/2013 1:36:18 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris Burch
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Starwood Motors:

Starwood motors could not have made buying a vehicle any easier! I was so pleased with the service and the quality. Chris Burtch made the process so great with his integrity and friendliness. I would highly recommend him and the dealership.

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bpudder
3/4/2013 10:38:16 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stephen RosenkrantzStephen Rosenkrantz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Starwood Motors:

I'm just a guy. A guy who dreamed about one day owning a special car. Finally I was able to get serious. I thought I had the Porsche I wanted. Went to Houston and amidst the balloons and DJs there was a car that they misrepresented. I walked away. That was tough. I hope that car found a good home. Then I came across Starwood. Where I found a car slightly beyond my dreams. I bought a 2009 Porsche 4S cabriolet. It was perfect, and in budget. It turns out my salesman, Stephen Rosenkrantz was a Porsche expert. It kept getting better. He guided me on an in depth and very honest assessment of the car. If anything he played it down. When I got there it was more than I imagined. Starwood's facilities were wonderful too. High design, and civilized. Nice people surrounded by incredible cars. Absolutely my kind of place. I live in Austin and will be on every back road I can find for years to come. The guy with the ridiculous smile on his face. All thanks to Stephen and Starwood. By the way, this is the first review I've ever written. Thanks.

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chrishotrodshop
2/24/2013 9:04:37 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
CHRIS BURCH
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Starwood Motors:

Just wanted to thank Chris for his help on me purchasing the 1968 Chevrolet c10 pickup. Everything was easy.
I was ablet to drive the truck today it was great!!
Thank you for the personal touch making me feel like i'm a VIP customer.

Thanks again
Chris Nichols

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daniberg
1/29/2013 10:31:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stephen RosenkrantzStephen Rosenkrantz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Starwood Motors:

My husband had been looking at Starwood Motors website for over 2yrs. A close friend drove up in a brand new Jeep and mentioned he purchased it at Starwood. That was all it took....we were in Stephen Rosenkrantz office within 2 weeks. Stephen was great!! Walked me through the steps of creating a Jeep that suited me - we customized every aspect. Received my Jeep in under 3 weeks, and I LOVE IT!!
Thanks for all your help,
Danielle Bergren

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Bigmark1
1/22/2013 4:15:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Sonny BrooksSonny Brooks
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    1
  • Overall Experience:

    2
  • Pricing:

    3
  • Overall Score:

    1.8

My Review Of Starwood Motors:

SONNY & dealership r a joke in car industry. Do your home work, avoid this dealership!! After striking deal before new years Sonny re aged on deal!!

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