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Stephen AutoMall Centre
Bristol, CT
316 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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316 Reviews of Stephen AutoMall Centre
August 05, 2025
As crooked as a 3 dollar bill. Keep a careful eye on exactly what they write in your contract. When they say it's "close enough" or "it doesn't have to be exact", you know they ar Keep a careful eye on exactly what they write in your contract. When they say it's "close enough" or "it doesn't have to be exact", you know they are acting extremely specific and intentional. All the "close enough" numbers will all work out in their favor.... odometer, sales price, tax, especially trade-in, and DEFINITELY the pay-off amount of any loan you might have. Looking back at all the numbers and notes, not a single set of numbers matched, not one. The salesman stripped all the screws that hold the license plate, when I ask for a folder they didn't have one so he went and got a very old, very used and worn out manilla folder that was prob taken from the garbage can. Anything they need to "go check on" will take all day, so you're left triddling your thumbs literally all day (6-8 hours, both times, for me), with no amenities whatsoever, even the bathroom was locked. After this experience, I wouldn't buy a pencil from them. More
by ross
Employees Worked With
No surprise, I don't know a single one of the people listed here.
July 24, 2025
Went to Stephen Automall in Bristol, Ct and received a professional buying experience meeting with Mike Collins the sales professional. He really knew his stuff. Thank goodness it was a great experience a professional buying experience meeting with Mike Collins the sales professional. He really knew his stuff. Thank goodness it was a great experience at Stephen Cadillac because the previous dealership I visited wasted 2 ½ hours of my time and never to date bothered to follow up by phone or text about the Cadillac XT5 I was interested in. Mike at Stephen Cadillac was the opposite and followed up by text and phone quickly at least 6 times answering all my questions. The delivery process went smoothly and on time. The car was in the showroom when I arrived and created a caring atmosphere for delivery as well as a delivery coordinator to go over all the functions on the Cadillac. If you are looking for a car or truck I highly recommend you call and set up an appointment with Mike. More
by Ken
Employees Worked With
Mike Collins
June 22, 2025
Awesome experience with Jason Rivera. Fast, responsive, kind, and knowledgable. We were working in a funky timeline and Jason was patient and understanding as we muddled through. Highly r Fast, responsive, kind, and knowledgable. We were working in a funky timeline and Jason was patient and understanding as we muddled through. Highly recommend Jason for a no-pressure but no-nonsense experience. Very efficient and positive! More
by AS
Employees Worked With
Jason Rivera
January 04, 2025
UTTER WASTE OF TIME After calling to let them know that I was on my way, I test drove the vehicle that I was looking to purchase only to be told at the end of the test drive that a deposit has been ma that I was on my way, I test drove the vehicle that I was looking to purchase only to be told at the end of the test drive that a deposit has been made by another customer. You figured while I was traveling within that hour and hlf to the dealership that they would tell me this. No consideration and no courtesy to tell me on the way that a deposit has been made on the vehicle. I should have listened to the previous comments MADE about this dealership and yes, I will add and say to avoid this dealership like the plague. pathetic. More
by Jthomasbk
Employees Worked With
N/A
May 19, 2024
Service dept, was great with setting up appointment that I asked for. Brought truck in and was greeted and truck was taken in for service. Truck was serviced and returned in a good amount of time. And the I asked for. Brought truck in and was greeted and truck was taken in for service. Truck was serviced and returned in a good amount of time. And the doors were lubed, to quiet them while opening or closing the door. More
by Dawg
Employees Worked With
John
April 19, 2024
Boris made my truck buying experience a pleasure. There was no pressure at all, and he made me feel comfortable. He has communicated with me a few times since my purchase.. that means a lot… There was no pressure at all, and he made me feel comfortable. He has communicated with me a few times since my purchase.. that means a lot… More
by larrykellyg
Employees Worked With
Boris Lukic
April 16, 2024
Boris is honest, explains thoroughly, knows the product, gets the best deal for his customers. It has truly been a pleasure to deal with only Boris for 14 years. gets the best deal for his customers. It has truly been a pleasure to deal with only Boris for 14 years. More
by trtassis
Employees Worked With
Boris Lukic
March 15, 2024
Salesman Boris Lukic is excellent to deal with. I've bought several cars through him. I won't go anywhere else. He is very knowledgeable, efficient, and pleasant to deal with. I've bought several cars through him. I won't go anywhere else. He is very knowledgeable, efficient, and pleasant to deal with. More
by Kdigiulio125
Employees Worked With
Boris Lukic
February 29, 2024
This is the fourth Prius, I have leased from Stephen Toyota, with the great service assistance provided by Boris Lukic! Boris has excellent product and market knowledge and provides excellent customer s Toyota, with the great service assistance provided by Boris Lukic! Boris has excellent product and market knowledge and provides excellent customer service. Boris makes the sometimes (in my past, prior to 2015) complex process of changing automobiles, easy and most times educational and fun! More
by fosterswhite36
Employees Worked With
Boris Lukic
