Laurie and Brandon are excellent! I'm sure the others are too, but these are the only two I've dealt with over the last few months.
I was there last month for an airbag recall, a few months before that for a dead battery, and this week because my Ridgeline wouldn't start. Each time I've been there I have felt that Brandon and Laurie went above and beyond to make sure I was taken care of as if I were a family member! It is so refreshing to see that were are still brands that value excellent customer service and people that really care.
My previous car was a Mercedes and their customer service is excellent too, however, I usually paid $1200 each time I needed routine maintenance. My Honda is a 2007 that has been long off factory warranty and I was treated even better than at Mercedes and I didn't have to pay a dime.
The first visit was the airbag recall, so obviously that doesn't cost a customer anything. However my airbag parts wouldn't be in for two months and they paid for a rental car for me for the entire time! This time my truck wouldn't start so I called the service center and Laurie answered. Laurie listened to my unique issue (stuck on the 6th floor of a Houston Med Center garage), she she told me to get my truck to the dealership and she would take care of me.
When I arrived at the dealership Laurie went out of her way to make sure I had a loaner vehicle while my truck was getting fixed. She showed empathy and caring and I genuinely felt that she cared for me as a person. She got me into a new Civic as my loaner vehicle and communicated with me throughout the entire process that took a week to fix. They found the issue to be with my after market alarm. They fixed that issue as well as replace the passenger side airbag, put a new battery in one of my key fobs, and washed and vacuumed the truck! They did all of this work for me on the house!! I was definitely shocked and now, little do they know, I will upgrade my truck very soon for the new Ridgeline.
I can't thank Laurie, Brandon and Sterling McCall Honda in Kingwood more for their superb customer service, but I will try with a pizza party for the service center on me next Friday. Thank you!