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Sterling McCall Hyundai South Loop

Houston, TX

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rated
658 Reviews

8811 Lakes at 610 Drive

Houston, TX

77054

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Showing 658 reviews

December 12, 2021

They lied to me to get me in the door. They promised me one thing and when I showed up it was not what we agreed upon. More

by TexasAgentAmber
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victoria
Dec 15, 2021 -

Sterling McCall Hyundai South Loop responded

Thank you for bringing this to my attention. I apologize for your recent shopping experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jesse Valdez General Manager jvaldez@southloophyundai.com

October 16, 2021

I would give zero stars if I could. I scheduled an appointment over a week ago for a 7:30 am today, Saturday 10/16. In the notes I specified my engine light had come on (it's been on and off for a wee More

by MJoh48
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Do not know
Oct 19, 2021 -

Sterling McCall Hyundai South Loop responded

Thank you for bringing this to my attention. I apologize for your experience with our service department. I would like an opportunity to fix this and to earn your business, please contact me at jvaldez@southloophyundai.com. I look forward to speaking with you. Jesse Valdez General Manager

September 21, 2021

My experience purchasing a car from Sterling McCall Hyundai was a nightmare. Due to lack of management, unprofessional and incompetent salesmen, made for an unforgettable experience. The 2012 Toyota Co More

by J K
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Danual Kerry, Sunny Greer
Sep 21, 2021 -

Sterling McCall Hyundai South Loop responded

Hi JK, I am sorry you are experiencing these problems with your vehicle. I have checked our database and I can't find history of your visit. I believe you might be looking for Sterling McCall Hyundai. We are not the same store. You can reach the General Manager at tharless@sterlingmccallhyundai.com I hope things can be worked out soon. Jesse Valdez General Manager

September 07, 2021

About 3 months ago, I had a really bad experience at 610 loop hyundai. The manager reached out to me swore to make it right. I can say, this dealership went above and beyond to make sure that previous exper More

by skipperlee6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Sep 09, 2021 -

Sterling McCall Hyundai South Loop responded

Thank you for your kind words for Jesse! We thank you for your business and for giving us a second chance. We look forward to your next visit!

August 03, 2021

Exelent work And friendly people easy and fast solution to my problem.Now I'm taking it there when I need again. Tank you bye More

by Pablo.h94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Alos Service advisor
Aug 12, 2021 -

Sterling McCall Hyundai South Loop responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 04, 2021

I didn't expect to be at the dealership for an oil change and tire rotation for 2.5 hours with an appointment, then my car not returned where i dropped it off. I had to go find it in the parking lot. More

by Stwash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service rep
Jun 10, 2021 -

Sterling McCall Hyundai South Loop responded

Thank you for bringing this to my attention. I apologize your service visit took longer than expected. I would like an opportunity to fix this and to earn your business, please contact me at jvaldez@southloophyundai.com. I look forward to speaking with you. Jesse Valdez General Manaher

February 01, 2021

Lack of integrity by this dealer. Sold me a car that they put through their big inspection only to have it fail a state inspection. This is a bait and switch operation. Run to some other more reputabl More

by GregA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Val Verde, Danual Kerry
Feb 03, 2021 -

Sterling McCall Hyundai South Loop responded

Thank you for bringing this to my attention. I apologize for your shopping experience. I would like an opportunity to fix this and to earn your business, please contact me at tharless@sterlingmccallhyundai.com. I look forward to speaking with you. Tim Harless General Manager

May 16, 2020

Really one star is to much for these people. After purchasing my vehicle I was told that they would have to send me home with a loaner. It took weeks before they even would get back to me on the progr More

by Mrsfisher9913
Recommend Dealer
No
Employees Worked With
James Thomas
February 01, 2020

Great service from Stevie and her crew as usual. She keeps her word with me and my Genesis. Called and emailed with updates and didn’t have me waiting any longer than needed. More

by SewRich
Recommend Dealer
Yes
Employees Worked With
Stevie
Feb 21, 2020 -

Sterling McCall Hyundai South Loop responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

February 01, 2020

Javier and the team are awesome. I love this team. They are courteous, prompt, and have shuttle service. Typically, about a 6 hour turnaround when dropping off. Convenient location fo More

by WorkingGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier
Feb 21, 2020 -

Sterling McCall Hyundai South Loop responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

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