Steve Hahn Auto Group

I made my appointment to have a few things fixed including my a/c a few weeks in advance. Took my car in on a Wednesday morning and by 4:30 that day I hadn’t heard from anyone. I called and was on including my a/c a few weeks in advance. Took my car in on a Wednesday morning and by 4:30 that day I hadn’t heard from anyone. I called and was on hold for quite sometime but Trent was kind and let me know they had been swamped. Totally understand. I was finally able to talk to Taylor and let her know that I order to pick up my car I was going to need a ride and she accommodated me with an Uber. When I got there I was told only the recall had been fixed because the machine to charge the ac was down and they had to order the latch for my hatch(also still not fixed). I told them it wasn't convenient for me to have to drive in and drop off my car again so Trent arranged a courtesy car for me. Thursday Taylor called and let me know my ac was charged but if I wanted to leave my car there until Friday the part to fix my hatch would be in. Great! I told her I would be there after 5 on Friday to get my car. Friday arrival and no call so I assumed we were good to go. Went to the service department and come to find out my car still isn’t ready. I was visibly frustrated and let them know what a huge inconvenience this was. I watched as the tech took my car to “fix” the latch while I waited another 45+ minutes. Finally got my car only to discover that the hatch still does not latch on its own like it’s supposed to. More

I had to take my car back twice for breaks and the rearsuspension still needs replaced and I just bought the car quoted over 700 rearsuspension still needs replaced and I just bought the car quoted over 700 More

Dealership puts priority on movie or vehicles, not taking care of customers. If it makes them money, they care. If not, then they have more important things to do. care of customers. If it makes them money, they care. If not, then they have more important things to do. More

Communicative and efficient, definitely happy with the service and how fast and smooth everything went. service and how fast and smooth everything went. More

I liked the lady that helped me she was very nice I well come back. come back. More

when i do have to come the people always treat everyone one with respect. thanks one with respect. thanks More

Disorganized. Twice I've ordered a part and not informed when it arrives like they said they would. And why do I have to call separately to schedule install for a Twice I've ordered a part and not informed when it arrives like they said they would. And why do I have to call separately to schedule install for a part I specifically ordered for you to install? The first time I scheduled a 1pm appointment to get a key fob programmed it wasn't even touched that day. Good thing I didn't need it the next day! More

Very helpful. I got an oil change. Everything was awesome. I will definitely be back. I got an oil change. Everything was awesome. I will definitely be back. More

This is the second time I have purchased with Jasmyn, and every experience seems I am meeting with a long time friend. She is professional, sharp, and makes the most of my time. She is honest and goes above every experience seems I am meeting with a long time friend. She is professional, sharp, and makes the most of my time. She is honest and goes above and beyond. She is my go-to at this dealership and I couldn't be more thankful! More