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Steve Hahn Auto Group

Yakima, WA

4.5
610 Reviews

1730 S 1st St

Yakima, WA

98901

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610 Reviews of Steve Hahn Auto Group

July 06, 2023

Andres was horrible, seems like he REALLY didn’t want to be there to finalize a sale. Will not deal with him again! More

by Corbinian21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manni Garcia, Taylor Ramey, Trent Poage, Keara Willett, Jeri Knoll, Brandon Winward, Andres Garcia, Jamie Plumlee
Jul 13, 2023 -

Steve Hahn Auto Group responded

We really appreciate the 3 stars and you leaving us this feedback. We are sorry to hear about the frustrations you felt with you finance advisor when purchasing your new Kia. My name is Josh, I am the general manager here and I will personally be looking into this issue with the manager of the finance department so we can take measures in preventing this kind of frustration coming up with future customers

July 03, 2023

In and out. Very timely and quality service. Changed oil and refilled other fluids. Checked tire pressure. I'm very happy. More

by suparipanick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manni Garcia , Dave Cook, Taylor Ramey, Jeri Knoll
July 02, 2023

Took two trips to have service needed done but everything I cludi g price came out satisfactory More

by Aabbeegalesplace
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Taylor Ramey, Trent Poage, Keara Willett, Brandon Winward
Jul 05, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this review! We are sorry to hear about having to make 2 trips for repair but we love to hear you had a great experience with us and felt everything came out satisfactory! It was a pleasure doing business with you!

July 02, 2023

The repair for corner light on car was repaired partially without the plastic trim and we had to take time out of our busy work lives to return to have it repaired properly and it should have been inspected More

by scate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trent Poage, Keara Willett
Jul 05, 2023 -

Steve Hahn Auto Group responded

We really appreciate you leaving us the 2 stars and this feedback. We are really sorry to hear about the frustrations you experienced when bringing your Volkswagen in to get the corner light repaired. My name is Jared, I am the manager of the service department here and I will personally be looking into these issues with my staff. Please feel free to give me a call at my direct line (509) 834-7421 with any more questions or concerns you may have.

July 02, 2023

My wife went in to get her brakes checked. There has been a constant high pitched squeal coming from the brakes. It started while she was in reverse. Then it began at any time she braked. I do More

by rjdavis223
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Winward
Jul 05, 2023 -

Steve Hahn Auto Group responded

We really appreciate you leaving us this feedback. We are really sorry to hear about the frustrations you felt when bringing your Volkswagen in to get your brakes looked at. My name is Jared, I am the manager of the service department here and I will personally be looking into this issue with my technicians and advisors. Please give me a call at my direct line (509) 834-7421 to further explain the issue at hand and to see if there is anything I can do to remedy your situation.

July 02, 2023

I take my Jetta TDI in for servicing every 5K miles to Steve Hahn only. My odometer turned 200K on the nose at the last service! Trent and Jared have taken good care of my car over the years and it’s wha More

by jillpony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared, Taylor Ramey, Trent Poage
Jul 05, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We love to hear that you always have a great experience when bringing your TDI! It's a pleasure doing business with you!

July 01, 2023

Bill was very helpful with all my questions and concerns with buying a new car and helping me with anything else I had to do with the car More

by SUSAN_PEANUT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Charles, Jeri Knoll, David Bier
Jul 05, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We love to hear that you had a great experience when purchasing your new Kia with Bill! It was a pleasure doing business with you!

July 01, 2023

The Employees Lack energy, communication and appear bothered by customers. This department could use improvement immediately. More

by AUSTINB3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Ramey
Jul 05, 2023 -

Steve Hahn Auto Group responded

We appreciate you leaving us 3 stars and this feedback. We are really sorry to hear about the frustrations you felt when working with your service advisor. My name is Jared, I am the manager of the service department here and I will personally be looking into this issue with my staff. Feel free to reach out to me with any more questions or concerns you may have.

June 30, 2023

Ok to deal with, they take advantage of the buyer in today's market. They charge over MSRP for new vehicles because "they can" and they said they "don't charge as much as so & so to justify it". More

by Frustrated
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chelsey Lizotte, Luis Wright, David Bier
Jul 03, 2023 -

Steve Hahn Auto Group responded

We really appreciate the 3 stars and your feedback. We are really sorry to hear about the frustrations you felt with the pricing when purchasing your new Kia. My name is Josh, I am the general manager here and I would like to chat with you a bit more on this issue to see if there is anything I can do to remedy your situation. Please give me a call at my direct line (509) 248-4700.

June 29, 2023

They were professional. The salespeople knew what they were talking about. James was a decent human being. More

by CCAMPB33
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dave Cook, Manni Garcia, Ruben Escobar, Curtis Moore, Jeri Knoll, James Kelch
Jul 03, 2023 -

Steve Hahn Auto Group responded

Thank you so much for the 5 stars and for this awesome review! We love to hear that you had a great experience working with James when purchasing your new Kia! It was a pleasure doing business with you!