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Hometown Toyota - Service Center

Ontario, OR

4.6
62 Reviews

62 Reviews of Hometown Toyota - Service Center

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March 24, 2022

We took our car in for its required service, the only problem was it was past its 2 year free service by about 2 months. We were unaware that it was a two year limit and thought it was for a certain num More

by jkjr7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jake, Tony and Adam all in service
Mar 25, 2022 -

Steve's Hometown Toyota responded

Thank you for taking the time to share this review! We want the most for our guests, and it means a lot to hear that this was reflected in your time working with our team. We will be sure to pass on the kind feedback to them. We appreciate your business over the years and hope to see you back again at Steve's Hometown Toyota!

February 22, 2022

Teagan was great. Very knowledgeable and friendly. Enjoyed meeting him. Will bring my car there again. Sue Owen More

by suzanneowen74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teagan
Feb 22, 2022 -

Steve's Hometown Toyota responded

Thank you for the great review, Sue! We appreciate your support and will be sure to pass on the kind words to Teagan. Safe travels! - The Steve's Hometown Toyota team

February 04, 2022

Very efficient and personable. We needed technical help and the got the job done in short amount of time. We were very pleased. More

by TLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Shipley and Donald Clapperton
Feb 07, 2022 -

Steve's Hometown Toyota responded

It is awesome to see that the Steve's Hometown Toyota team took great care of your vehicle. We appreciate your kind words and will see you again down the line.

December 11, 2021

Always top-notch customer service. People are friendly, helpful and competent. Never a problem and I’ll always be a client. More

by jvgiardelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
Dec 13, 2021 -

Steve's Hometown Toyota responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back again at Steve's Hometown Toyota!

November 25, 2021

Always so kind and helpful. I am always happy that is where I bought my vehicle. This is 4 now and I wouldn’t buy anywhere else for new Toyota More

by JOn Stockwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Phelps
Nov 29, 2021 -

Steve's Hometown Toyota responded

Thanks for taking the time to review Steve's Hometown Toyota. We're grateful to have earned your loyalty and we look forward to working with you next time!

November 12, 2021

My service appointment was excellent, friendly, quick, very reasonably priced and a professional kind employee. More

by duane.alberta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
Nov 13, 2021 -

Steve's Hometown Toyota responded

Hi Duane- thanks for the great review of Steve's Hometown Toyota! We're pleased that our service team took wonderful care of you and that it was an efficient experience.

October 13, 2021

I was able to get an appointment for service the next day when by normal dealer wouldn't even try to work with me to get me in any sooner than 1 month out. The service department was terrific in keeping me More

by Bech7890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teagan
Oct 13, 2021 -

Steve's Hometown Toyota responded

It's wonderful to hear that our team could see your vehicle in a timely way. We're glad that our service team was informative and helpful as they kept you safe. We appreciate this wonderful feedback and hope to see you again down the line.

October 05, 2021

Fast friendly and affordable service. Informative about upcoming recommended services and when it should be done. More

by Karol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah
Oct 05, 2021 -

Steve's Hometown Toyota responded

Karol, we are thrilled that you were so well informed and well taken care of by our team! Thank you for choosing Steve's Hometown Toyota for your service needs, we are grateful for your continued business.

June 25, 2021

Had appointment for oil change told them I was in a hurry. They said 1 hour. Hour later never touched my car. Why bother More

by Passed off
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jun 28, 2021 -

Steve's Hometown Toyota responded

I'm sincerely sorry to hear you didn't feel attended to during your visit. We never want to pass over or inconvenience our guests, and I apologize your experience left you with a different impression. I will share this feedback with our team to ensure we're doing everything we can to deliver our guests the five-star service we strive for. Please don't hesitate to give me a call if there's anything else you'd like to discuss. Thank you, Adam Barlow - Service Manager - 877-940-0411

Jun 28, 2021 -

Passed off responded

Sorry but wasn't even contacted that there was a problem with being behind schedule. Looks like you lost a customer.

January 19, 2018

AWESOME SERVICE Now days does not seem folks take enough time out to compliment a job well done. Sooo Here's the story . Last couple of days the phone in my Tundra we More

by Rod Eden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior////Cameron
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