Steven's Jersey City Ford

Would give them a negative ten stars if I could. We called about a car we wanted. Specifically asked if they had any fees and was told no. We drove 2 hours to get there and found out they lied ab We called about a car we wanted. Specifically asked if they had any fees and was told no. We drove 2 hours to get there and found out they lied about hidden fees and justified it by telling is everyone does it. Horrible business practices. Very unprofessional. More

Don’t waste your time. Service is the worse 2 weeks at the dealer and I ended up getting my stuff stolen no return calls and when I demanded my car all of a sudden everythi Service is the worse 2 weeks at the dealer and I ended up getting my stuff stolen no return calls and when I demanded my car all of a sudden everything was done. Save yourself the aggravation. More

Wow. ....I have been buying new and used Fords since 1983 and have not seen the practices by this dealer since the 90's. I have owned almost 70 vehicles si ....I have been buying new and used Fords since 1983 and have not seen the practices by this dealer since the 90's. I have owned almost 70 vehicles since 1983 and know how to buy. There is a reason why they will not show the line item costs of buying a pre-owned car there because its hidden until the end with a surprise. So I negotiated with them a deal that I thought was good and they come back with the offer and monthly payment. So I said okay it looks good. When I went to close the deal in finance they tell me there is a $1500 prep charge for the car which was not disclosed until the end. That adds $30 a month to my payment. For more insult on the used car prep for $1500 which is a ripoff nothing was really done. I can do this prep in my driveway with my code reader. It said on the RO a new oil change was done but when I checked the oil it was dark so not true. I had to change the oil soon as I got the Focus home. I just bought a used 2018 Ford Focus RS back in Aug 2022 and similar to the Focus ST from a dealer in Hackensack who charged $0 for the used car prep. That is what all dealers should be doing. Only reason I stayed with buying this car is that in a 200 mile radius it was the only one I found with the options and color I wanted plus it was a very nice ST. Carfax says there was damage to the car and they very not very helpful on disclosing the info except for the salesman Juan who was great. Thankfully I have friends who are high end auto body shop owners and they told me the good and bad about the damage which was minor. Also the service dept could not figure out the noise when going over bumps. It was a loose stabilizer bar link nut and I fixed in my garage with a simple wrench. That does not say much about these service guys. I actually would like my $1500 back that never should have been charged and they owe me for an oil change and repairing the suspension noise. Thanks for nothing Stevens Ford. Would never recommend buying a car there especially a used one. I would give a 0 star for my disappointment with this dealer but that is not an option. Thanks Juan P. you are a good car car guy like myself and salesman. More

I came in today for service due to a recall that I received on my vehicle a few weeks ago. When I called Dana Ford in Staten Island I was told the next available appointment was in February of 2023 wh received on my vehicle a few weeks ago. When I called Dana Ford in Staten Island I was told the next available appointment was in February of 2023 which obviously would not work for me! I immediately called this location to inquire about their next available appointment and was given an appointment for the following week! Upon arriving, I was a little confused upon pulling up since the Service area is pretty jam packed with cars and multiple other vehicle but after circling the block I then realized I could pull my vehicle in. I was greeted by Erica, who I actually spoke with on the phone, and she immediately got me settled and explained what I would expect. I was a little early for my appointment but they had me in and out in a little over an hour! I have nothing but positive things to say about my experience or Erica and will be coming back to this location in the future! More

Don't even bother going to this place. This place is notorious for price gauging, as you can see in other reviews as well using unscrupulous sales tactics to unsuspecting consumers. They h This place is notorious for price gauging, as you can see in other reviews as well using unscrupulous sales tactics to unsuspecting consumers. They have had 17 complaints with the Better Business Bureau and were given an F rating. Their sales manager, Stravos, is unprofessional and insolent. If you're looking to purchase or service your vehicle, there are many other dealerships in the area which are far more reputable than this. More

The GPS on my mustang was acting up so I made an appointment weeks in advance to have it checked and get an oil change while I was at it. I was told it usually took "2-3 days" for diagnosis and repa appointment weeks in advance to have it checked and get an oil change while I was at it. I was told it usually took "2-3 days" for diagnosis and repair. I left my car first thing Wednesday morning. When I hadn't heard anything about things were going on Thursday, I made a call to check in. Left a message for Erica--my service advisor who was "not at her desk." A few hours later, I called back to check in since I hadn't heard anything. Erica had "stepped away" and they were leaving a message for her. Since it was getting towards the end of the day, I made one more call before the shop closed and "just missed her." Fine--I figured I would hear back Friday. I called Friday morning. Erica was "not available." Becoming annoyed at this point, I began calling back around every hour just to see if I could catch her. I left messages. I spoke to other people. No one knew what was going on with my car. Every time I called, Erica was "unavailable." I saw the office where the service advisors work when I left my keys--it's a small room with 4 computers that all face each other. It can't be that hard to get a message to Erica to call back a customer. But still nothing. Finally, annoyed that I was a paying customer who was absolutely being ignored and treated like garbage, I began making numerous calls through the rest of the dealership until I finally annoyed enough people that Erica decided she might as well call me back. Turns out, absolutely nothing had been done to my car 3 days after I left and despite numerous calls to check on it. Disgusted and irate, I went and picked up my car and will be taking my business elsewhere. And I advise all other people to do the same. This dealership doesn't care about customer service. It doesn't care about good relationships with patrons. Employees are just passing time and collecting a check. All it would have taken was one phone call to me after I left messages to say...sorry, we're running behind. Things are taking longer than expected. We probably can't work on your car until Monday. I'm understanding and that would have been fine. I would have left my car and gave the dealership my money after the service was complete. But when a paying customer leaves dozens of phone calls just to check on something that could be dealt with with a one minute return phone call, and nobody has the courtesy to even call you back, that's not cool. Avoid this place at all costs. Terrible customer service. Terrible worker attitudes. And terrible Erica, who is too busy--or just doesn't care--to ever call you back or see how your car is doing. Some service coordinator... Zero stars if possible. Terrible terrible experience and I would never recommend giving them your business. More

These guys tacked a $30,000 mark up on a new Ford F-150 Lightning Platinum knowing full well Ford told them not to do that. On top of that all the trucks they are selling were straw-man ordered. Passed the Lightning Platinum knowing full well Ford told them not to do that. On top of that all the trucks they are selling were straw-man ordered. Passed them to Ford as customer orders but the dealership mysteriously has 7 customer order that they backed out of. Ford should really be asking these guys what is up. Do not do business with them. More

UPDATE: I spoke with Starvos and he offered to resolve an issue regarding the BCM in covering costs for a spare key. But he asked me to take the review down and he would have no problem sending the check. I issue regarding the BCM in covering costs for a spare key. But he asked me to take the review down and he would have no problem sending the check. I will not. He is the only person that has been helpful and tries to resolve issues to the best of his ability, but that showed me that they want to brush this under the rug. However, I am STILL greatly disappointed in my experience and in their lack of empathy towards paying customers in the grand scheme. This dealership truly is not worth the headache. Don’t even waste your time! They sold me a car with a check engine light and a body control module issue, and they offered me a warranty, but didn’t outline the terms and sent me off home to VA, just to be told that the car repairs weren’t covered for another month under our warranty, although documents stated otherwise. At their request, I had to DRIVE BACK TO JERSEY to have my car repaired, free of charge rightfully. They resolved the check engine issue, but ignored the issue with the BCM and changed the headlights and sent me off home again. They promised so much, only to come back home to deal with so many issues with the car after that. Now I have to pay over $1k in repairs after an inspection discovery that exposed all the issues on a 2 month old purchased used car. Ridiculous. Then, when you speak to them, they are pacifying and constantly undermine your issues with the car they sold you. “Small issue” was how MY salesperson Eyad (Ed) described my situation. Everyone there, even Alicia the front desk person, always promise a call back and then they never call back. So as a customer, you constantly have to call them and be extremely persistent. They have no integrity and no respect for paying customers. All of these reviews on Google and all other websites show the kind of business that they conduct. They should NOT be in business and should be audited and reported to the NJ DMV (https://www.state.nj.us/mvc/about/contact.htm) for breaking lemon laws (that a lot of people don’t know about just off the top of their head) and so much more. So basically they’re scammers and they take advantage of people in vulnerable situations, and once you’re out the door they don’t care anymore. Run! More

Tried to purchase a Mustang Mach E GT. I reached out online and Wilson contacted me via text. I advised him I was a firefighter up in Jersey City and wanted to give business in the communi I reached out online and Wilson contacted me via text. I advised him I was a firefighter up in Jersey City and wanted to give business in the community. He proceeds to tell me that there is a $10,000 markup on the mustang but stated they take care of firefighters (LOL). He tried pretending like he was doing me a favor by lowering the markup to $9,000 and then lowballing my trade in. Typical shady dealer games. After I told him no, he said “maybe” he can get the markup down to $7,500. Still a no from me because they’re still lowballing the trade. Be smart when talking to shady dealers and salespeople. One day this supply shortage will be over and the demand will drop and I hope people will remember how bad these dealerships treated everyone. More

First time buying a used vehicle from a new car dealer. I was on guard for deceptive sales practices, but I was still surprised at the way both the salesman and his manager tried to inflate the actual pri I was on guard for deceptive sales practices, but I was still surprised at the way both the salesman and his manager tried to inflate the actual price of the vehicle by nearly 20%. The worst was when I asked about extra fees on top of the price, and the salesman made a head motion that was half nod yes, and half nod no. I took it as a "no", but when the contract came out, there were about $3000 in extra fees tacked on, including a $1500 fee for "multipoint inspection". Well, I'm glad I didn't pay it, because my own inspection service found a few things that would need attention. Also, I never understood why people always say, ignore your monthly cost, just ask what you are paying for the car. They forced me into financing, presumably to get a bonus, or the price would be $1000 more expensive. Fine, I paid it off shortly after the purchase. But they kept showing me my monthly cost. When I asked the finance guy to break it down for me, starting with the price of the car, he had to do it by hand on a sheet of paper. IOW, it wasn't spelled out on the contract where I could actually see it. When I saw the extra fees, I told my wife we were leaving. I did want that car, but I had located a few backup vehicles elsewhere. Only then did the manager meet me at the door and began to negotiate. I have been a salesman or worked with salesmen my whole career, so I was ready for all the usual tactics, like asking me if me or my wife made the decisions. Good grief. I did end up with the car, paying a bit more than I wanted to, but I really wanted it. When I got out of there, I felt like I needed a shower. I guess they can have another half of a star for not jerking me around when I went back to pick up the tags and registration. Now I understand why the prices are a bit higher on Carvana and similar sites. All those extra fees are included in the price, so there is no drama. I love the car, but hated the buying experience. More