It is amazing to me that this dealership even exists and that Ford allows it to still run. My problem with the Ford vehicle is bad. But my experience with Jersey Ford dealership is most definitely worse. I've accepted the fact that my vehicle is not the best in quality. But I cannot accept the lack of competence in the service staff at this dealership.
I brought my car to this dealership twice for two different problems. Each time has been a nightmare! They always tell me that they will call me back. They never call back! Their phone system fails all the time. Sometimes it says the phone number is no longer a working phone number. The service center did not have separate number before. And every time they transferred me, I got disconnected. It seems like they only have one service advisor for each vehicle they service. And no other employee has any information on the vehicle. So if the service advisor is not there or unavailable, you will never know what is going on with your car. I called one day to check the status on my vehicle. But since the service advisor was off that day, I had to wait until the next day. And not only did I have to wait until the next day, the service advisor failed to call me. I had to call him.
Currently, my car is there right now. I dropped it off last Thursday night. It is now Saturday evening. I called this morning at 9:30am for a status update. The receptionist said that my service advisor is Maurice, he is currently busy, and will call me back in an hour. Several hours pass and I get no call. I call back at 2:30pm to check if Maurice is available. The receptionist says she sees him at his desk and transfers me over. He does not pick up and I go to his voice mailbox. I call again and demand to speak to him or someone who can give me an answer to a simple question on the status of my vehicle. Maurice seems to be the only person I can talk to about this. And he is impossible to get a hold of. I am given the director's direct extension. I leave a message with him. At 6:30pm I still do not receive a phone call. I call several times, again. This time no one is answering.
The level of incompetence at this dealership never ceases to amaze me. I would not expect this from any company that is affiliated with such an established name. I normally don't complain. In fact, I think this is the only time I have formally complained about a company. But I don't think anyone should get their vehicle serviced at this dealership. It should be shut down.