I made an appointment online a few weeks ago--giving all of the information needed regarding the service to be done to my vehicle. I also indicated that I would be waiting for the vehicle while it was being serviced. I thought the ease of making the appointment was great and I was informed via email that I even had someone who would be managing my appointment. When I arrived for my appointment, I was told that this service would take hours, and was advised that I should not wait. Because I was already there, and had no one to pick me up, I rescheduled my appointment. (Why didn’t my appointment manager inform me of this before I arrived? In fact, I never heard from her at all.) The man helping me was all too disinterested in assisting me...and I don't even know his name because he wasn't wearing a name tag and he didn't offer it. I rescheduled for 6/4 at 8am--the only day I had available this week, and one of the choices given to me for when a loaner car was available. I showed up on time for my 8am appointment this morning, and again, no one seemed too interested in helping me. When I was finally spoken with, I was informed that the appointment was scheduled for 6/5 and that I was a day early. I explained that I would not have made the appointment for 6/5 as I had a standing commitment for that day. The employee shrugged his shoulders and told me there was nothing he could do. I ultimately canceled the appointment and will find somewhere else to go. Both experiences were disappointing, at best, and I will not give this establishment another opportunity to inconvenience me or display their incompetence to me.