Stevens Creek Chevrolet

this dealership has no after hours key drop box. Are they still living in the 1980's where a stay at home spouse could make a car drop off during working hours? This was very inconvenient for me. Ev Are they still living in the 1980's where a stay at home spouse could make a car drop off during working hours? This was very inconvenient for me. Even still I was able to drop my van off within 3 minutes of closing time....even spoke with someone about my prearranged service time and where to park the van. My servicer appointment was Friday at 8:20am the next day. I didn't get a service repair description and quote until Monday, at 11:30am. The delay reminded me of a Seinfeld episode when the airport rent a car company took his reservation but in the end rented the car to some one else. This dealership estimate was nearly 2 times hire than what I found in a local mechanic shop. I arranged to have the van towed. I spoke on the phone with the service rep at the dealership informing her of my plans to tow the van but would not be there to conduct any necessary paperwork. She was OK with that but neglected to inform me of my final bill and give instructions for payment. Her negligence resulted in the tow truck driver being delayed once he got there and they would not release the van without payment. The tower ended up paying my dealership bill to move the process along. Needless to say I was embarrassed about the imposition on the tow truck driver. Its like this dealership opperates as if in the 1980s but the service manager on the phone still didn't even know how to finish up with a customer in a seamless manner. Ironically, one aspect of her service that was more like 2020 was her request at the end of every phone call asking me if I was satisfied with the results of the phone conversation. More

Pure trash mechanics, xxxxxxx losers will destroy your vehicle. If you value your property don't bring here. vehicle. If you value your property don't bring here. More

Bryan was very good at letting us know what was going to happen and keeping in touch. I was surprised, considering how extremely busy he was. Bryan works very hard at doing his job. happen and keeping in touch. I was surprised, considering how extremely busy he was. Bryan works very hard at doing his job. More

Chevrolet of Stevens Creek and Dennis Lowe have both been indispensable in my meticulous care of my 2006 Corvette Convertible. I bought it new at Chevrolet of Stevens Creek in 2006. indispensable in my meticulous care of my 2006 Corvette Convertible. I bought it new at Chevrolet of Stevens Creek in 2006. More

Needed extensive work done on my 2013 Chevy Cruze. Valve cover and turbo kit. My car runs great now! Great customer service from Neli and Jesika! Valve cover and turbo kit. My car runs great now! Great customer service from Neli and Jesika! More

I bought a second hand car, the day I took the car from Chevrolet the tyre pressure light turned on. I spoke to Omar Abusager (from sales) about it and he told me to take my car back to Chevrolet. I did so Chevrolet the tyre pressure light turned on. I spoke to Omar Abusager (from sales) about it and he told me to take my car back to Chevrolet. I did so and I was told the pieces were going to be shipped there and then I'd be called in to replace them. I never got that called from Omar or anyone in the team. I had to call Omar a few times, he said he was going to check with his manager, team... and give me a call back, which it never happened. It seemed like Chevrolet had no intention at all of replacing them. Additionally to the tyre sensor light, the engine started failing 6 months after I purchased it. I went to Chevrolet Stevens Creek again and spoke to Jesika Irvin, who is supposed to be a service advisor and Paul Duran, Sales Director. They told me to take it to some other workshop, that they will not take care of it. Both pretended to be very cooperative by telling me they will take care of the tyre sensor light, both gave me their business card and asked me to reach out to them, which I did, but obviously I had no answer from any of them. It looks like it might be a corporate strategy, since they did the same as Omar Abusager did 6 months earlier. Definitely I will never recommend anyone to buy anything from this company More

Needed last minute oil change,Pepe and the made it happen. Needed a headlamp changed and needed to get the part, Pepe and the team made it happen. Needed a safe ride home and back to the dealership, happen. Needed a headlamp changed and needed to get the part, Pepe and the team made it happen. Needed a safe ride home and back to the dealership, yep you guest it, Pepe and the team made it happen. My brakes made a crazy noise before I could leave the lot, Pepe and the team to the rescue! Your service team is amazing and the kindness felt while waiting to be serviced by my Pepe lets me know your staff cares about the clients. Thank you so much for the opportunity to continue receiving the best service from start to finish! Great Job!! More

Dennis quickly got me in and out for a simple oil change on my Corvette. Greatly appreciated. on my Corvette. Greatly appreciated. More

a team of professionals who helped my family purchase a car. Well done. I recommend this car dealership to everyone. car. Well done. I recommend this car dealership to everyone. More

Purchased a new 2022 high end truck, sales tried to jack the price 10k over msrp, shut that down. Then onto service which started well with a really good advisor, then that fell off the rails, forgetting ap the price 10k over msrp, shut that down. Then onto service which started well with a really good advisor, then that fell off the rails, forgetting appointments, lack of communications. I reached out to the general manager, (useless) the lack for communication starts from the top down, now I see the issue is with the GM Scott J, he provides lip service by replying to negative reviews online like this one! I think that’s his only job as it’s sure not responding to dissatisfied customers. I DO NOT RECOMMEND THIS DEALERSHIP, there’s plenty of others to choose from. More