If you are thinking of buying from Steven's Creek Subaru, please read this review first! MY SALES CONTRACT WAS MESSED UP TWICE AND I RECEIVED A THREATENING PHONE CALL FROM AN EMPLOYEE NAME MOHAMMED. I would hate for more customers to have the same experience I did!
While I love my Forester, I truly regret buying it from Steven's Creek Subaru. Not only did they mess up on our sales contract TWICE, but I also received an EXTREMELY HARASSING phone call from an employee named Mohammed (I am not sure of his last name. I asked, but his response, word for word, was "That's all you need to know" before he hung up on me). Here's the story behind it:
When Chase (the bank that Steven's Creek Subaru finances through) was not paying the dealership due to the errors that they made in the contract (twice...), Mohammed call me and accused me of not making my payments (of which I had already paid two). I tried to give him any information from the online payment portal to prove that I was making payments (not that I should have to do this anyway), but he did not believe me. So, Mohammed said that I needed to pay the dealership directly. Obviously, I knew that my only obligation was to make my payments to Chase, so I told him that I would absolutely not. Then, he tried to get me to call Chase to figure out the problem, which is absolutely not my responsibility, so I said no. His last resort was to threaten to cancel my contract and take my car back (both ridiculous and empty threats). At this point, I asked for his name because I felt threatened by the way he was raising his voice at me. That is when Mohammed refused to tell me his last name and hung up on me.
This conversation left me so insulted, infuriated, and shaken that I was literally in tears. I have NEVER been spoken to by anyone like that in my life. And to be treated this way for a mistake that Steven's Creek Subaru had made was absolutely ridiculous.
To be honest, I feel that Mohammed spoke down to be because I am a woman. I felt patronized by the way he spoke to me and I believe he was trying to bully me into paying them. I truly believe that he thought he could take advantage of me because I am a woman and young, but his stupid attempts failed.
After this incident, I spoke over the phone to RJ, a sales manager, who only offered what could barely pass for an apology and absolutely no explanation for why Mohammed would call me and harass me in such a way. I also called Brian Bakhtiari, the head sales manager, and left a message. He could not even be bothered to call me back.
This is the second car we have bought from Steven's Creek Subaru. I have always taken my car to get every service at their dealership as well. I was clearly a loyal customer, but if this is how they treat their "valued customers" I would hate to see how they are treating everyone else...
Since all of my other attempts to get an explanation from Steven's Creek Subaru for Mohammed's rude and unacceptable actions and some sort of remediation did not work, I am hoping that this post will at least save someone else the headache and harassment that I went through. I will never return to Steven's Creek Subaru and will make sure all my friends and family do the same.