Stevens Ford of Milford

ONCE YOU GET YOUR VEHICLE YOU WILL NEVER GET THEM ON THE PHONE AGAIN!!!!! I purchased a 2019 F150 on 11-1-2025. Since I was an out of state buyer, I opted for delivery. There were items to be addressed as p PHONE AGAIN!!!!! I purchased a 2019 F150 on 11-1-2025. Since I was an out of state buyer, I opted for delivery. There were items to be addressed as part of the sale, "We Owe Items" as the dealership calls them, so I did not receive the vehicle until 11-14-2025. During this time, I struggled with communication and no call backs but, I tried to get through it. Upon receiving the vehicle there were some defects in the paint that were to be touched up as part of the sale, they were not done. After more than a week of calls and messages, I spoke to the used car manager Sean G. and was told I would receive a bottle of factory touch up paint which I was ok with. Saturday 11-15-2025 I was putting my things in the vehicle, and I found that the passenger side front floor was soaking wet. Again, I reached out to my salesman David H. and Sean G., and I was accommodating and wanted to isolate what was the cause. Upon doing some research myself! I found a couple potential causes. I did not seek any renumeration for items I needed to fix the problem just suggestions. Since I was 100 + miles from the dealership taking back for this was not an option. After checking all of the suspect items I resolved that when the car was cleaned that person must have not completed the extraction from the carpet cleaning. I note that since drying it out and keeping an eye on it I have not had any further water. Keep in mind this is DAY 2 that I have had the vehicle. Prior to receiving the truck, I requested on multiple occasions that they provide me with all service records they had as well as work done as part of prep for sale. During the next week or so I did not put many miles on as I was working close to home. I noticed some odd shifting but since I never owned a truck with the 10-speed trans, I was not sure if this was normal. I did some research to find out that there is a class action lawsuit in progress with Ford over these transmissions. There is a current service bulletin TSB 22-2250 clearly discussing my issues and the required repairs. On November 26th I notified Sean G. via text, since he had at this point been not the best at return calls or emails. I told him I was taking the truck in for trans service, and I was experiencing hard shifts between 7&8 gears. I had the transmission tech at a local trans shop test drive the vehicle with me in it and he confirmed the hard shifts. I want to note that this trans shop is known worldwide and custom builds transmissions and ships all over the world. Look them up "Level 10 Transmissions" Pat, the owner, said he was hopeful just a software issue and a need for a fluid service. Since it was the Wednesday before Thanksgiving, I had to wait to bring the truck in. I was able to get the truck in on Saturday December 13th. On Monday 12-15-25 I got a call from Pat that the transmission was damaged and would need to be rebuilt. I told him I needed to reach out to the dealer I would get back to him. I emailed Sean G. David H. and Sue O. immediately and said the trans was shot and I needed a call back right away so we could discuss. Multiple phone calls and messages, emails throughout the day with no response. I could not be without my vehicle for an unknown time, so I told Pat to proceed with the repairs later in the day and kept trying to get a call back. I called, emailed and left messages repeatedly over the next two days with no response. On Wednesday 12-17-2025 I finally got Sean G. on the phone. Still at this point never responded to an email. I sent in pictures, the service report and the invoice for $7,200.00. as I was told, sent copies of the Ford STB 22-2250, it was clearly visible the internal damage in the photos. Allegedly Sean G. put the paperwork together and reviewed with the owners. Now keep in mind my initial request was to discuss how we can resolve this. A few days later, according to Sean G the owners felt I did not give them an opportuni More

Unresponsive to my issue. 2019 f150 bad trans Sent multiple emails and left messages no response. The sale was fine follow up not good. I have reached out to Ford directly 2019 f150 bad trans Sent multiple emails and left messages no response. The sale was fine follow up not good. I have reached out to Ford directly. Should I need to bring a vehicle in to get a return phone call?? Still waiting g a month for a bottle of touch up paint . “ In the mail” going out today”shame Integrity is what you do when no one is watching. More

Very good experience. Had us out, quick and easy for the vehicle we never expected to buy from them. Sales team did the best to guarantee that we will be driving a used an Had us out, quick and easy for the vehicle we never expected to buy from them. Sales team did the best to guarantee that we will be driving a used and reliable automobile. William had excellent and professional characteristics that made this experience worth the trip. More

I recently purchased a vehicle from Stevens Ford Milford and unfortunately, my experience has been very disappointing. I felt like a priority right up until I signed the dotted line, but once the purchase w and unfortunately, my experience has been very disappointing. I felt like a priority right up until I signed the dotted line, but once the purchase was finalized, I was shuffled back and forth between multiple people regarding my CPO certification (that I paid for) and what was supposed to be included with it. I was also highly disappointed at their refusal to replace the windshield that had a large, visible crack and their complete dismissal of my concerns and frustrations. I was informed that "a lot" of their vehicles contain a chip, and it just wouldn't be cost-effective for them to replace each one, unless it's in your line of vision. The only solution for them was just to patch it. It's hard not to think that if I had a husband by my side or specific body parts, their opinion would've been different. This was my first time going through this process, but it certainly isn’t theirs — yet I’ve been left feeling like I have to chase them down for answers and keep coming back to get what should have been clear and handled from the start. Buying a car should feel exciting, not exhausting. I expected better follow-through and transparency. More

I am writing to formally express my deep concerns regarding the continued service experience at your dealership involving my 2022 Ford F-150 Hybrid. As an automotive technician with over 27 ye regarding the continued service experience at your dealership involving my 2022 Ford F-150 Hybrid. As an automotive technician with over 27 years of experience, including work with Honda and the U.S. Navy, I understand that modern vehicles are complex machines and that component failures can and do occur. My frustration is not with the quality of the vehicle, but with the consistently poor service and lack of follow-through I’ve experienced when trying to address ongoing issues with your team. Since day one, this vehicle has had persistent problems. I’ve made every effort to clearly describe symptoms and provide detailed information to assist your technicians. Unfortunately, I’ve found that my concerns are often dismissed or misdiagnosed, resulting in unnecessary delays and repeat visits. For example: On the first visit, I reported a check engine light along with a burning smell, similar to that of an electrical issue. I was told the problem was a coolant leak from a failed component. That part was on backorder for nearly two months. Once installed, it was discovered that the wiring harness had also been burned—something I had initially suggested. Had a proper diagnosis been done from the start, this could have been addressed in one visit, not two. More recently, I’ve had an ongoing issue with water leaks from multiple areas of the cabin, including above my head and through the map light area. Despite three visits for this issue, I’ve repeatedly been told the problem was clogged or twisted drains. As a technician, I know that drains do not spontaneously twist. I’ve even inspected them myself. I’ve also brought up a noise coming from the sunroof area above the passenger seat. This concern has been downplayed or ignored, with explanations that don’t match the details I provided. My most recent interaction with your advisor, Chris, was particularly disappointing. His responses felt scripted and dismissive, and I got the sense that he simply wanted to get me off the phone. He also seemed annoyed when I questioned his conclusions or suggested alternative causes. At one point, he contradicted himself by stating he was only relaying technician notes but later told me he had personally test-driven the truck. When I came to pick up the vehicle, there was no evidence that a water test had been performed. It appears the drains were cleared again and the vehicle was returned to me without further investigation. Over the past 2.5 years, I’ve done my best to be patient and cooperative. However, based on my experience, I no longer have confidence that my concerns will be addressed properly at your dealership. I feel that I’ve been treated more as an inconvenience than a customer, and that is unacceptable. At this point, I do not plan to return for future service. While that may be a relief to some on your team, I do hope this feedback serves as a wake-up call. Customers—especially those with technical experience—deserve to be heard, taken seriously, and treated with respect. I sent this message to Peter Bloom and another follow up and no response. More

This place is the worst. Never buy a vehicle from them. Jeff the manager screamed and yelled at me. Cashed my check bit never delivered vehicle. Never buy a vehicle from them. Jeff the manager screamed and yelled at me. Cashed my check bit never delivered vehicle. More

Do not use this Dealership. They are horrible, lied to me even after I paid for car. Manager Jeff was rude and obnoxious. Do not trust this Dealership, I have no idea how they s They are horrible, lied to me even after I paid for car. Manager Jeff was rude and obnoxious. Do not trust this Dealership, I have no idea how they stay in business. Do yourself a huge favor and move on to another dealership. You will be glad you did. More

A.J. Made it possible for me to get the Bronco I have been looking for. Living over an hour away he made the sale go so smoothly, he was kind, extremely helpful and even had the car delivered to me at my been looking for. Living over an hour away he made the sale go so smoothly, he was kind, extremely helpful and even had the car delivered to me at my job since I couldn’t get away! The employee who delivered the car was so kind and helpful I was so impressed! Tgey made the paperwork seamless and made sure I had everything I needed to start my new Ford adventure!! This dealership and its staff deserves great acknowledgment for how amazing they handled my purchase of my new Ford!! More