My Review Of Stevinson Lexus of Lakewood:
Ultimately, sales consultant, Stephanie Wolkis made my experience positive. Her experience and emphasis on customer service turned a stressful process into an enjoyable process. As a result, Ms. Wolkis made me comfortable enough to pull the trigger on a used Saab (not Lexus), even though I had a list of other cars I had planned to check out. Surprisingly Ms. Wolkis said she has been with Lexus only this year, but a prospective customer would not know that upon meeting her. Ms. Wolkis's genuine willingness to help was far more effective than past dealings I have had with allegedly more experienced sales people. This made my car decision much simpler and made my sales experience a 5 star experience.
To prospective customers looking for financing, I would simply recommend that you research warranty prices and know what you want to buy before walking into finance. There are a laundry list of up-sells (wax, clear coating, gap insurance, car warranty) and all of the legally limiting documents to sign. Derek Puckett was less than enjoyable to work with going through these requirements, but his brash demeanor may have been strategic as he is there to finalize sales and ensure that you sign away dealership liability.
There is a maintenance issue that I must follow-up on with the dealership, relating to the condition of the car at the time of purchase, but until the dealership fails to follow-through, I will not leave negative feedback on that. Overall, I have no major complaints, would do it again, and am particularly grateful to have had a customer-service focused Sales Consultant (Stephanie Wolkis).
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