Stew Hansen Dodge Ram Chrysler Jeep

From a sales buying perspective, everything was great. We got an amazing deal on a PT Cruiser and they gave us fair value for the trade. We wrote in the sales agreement that they had to fix the air flow We got an amazing deal on a PT Cruiser and they gave us fair value for the trade. We wrote in the sales agreement that they had to fix the air flow direction knob as a condition of sale. Then, the fun started… Upon the first evening of driving the car (we couldn’t test drive at night as they are not open), it turns out that the lights around the speedometer were out, no chance of seeing the speed while driving. By chance, the sales guy followed up that day to see how we liked the car. We told him the lights were out on the speedometer, but he didn’t care. “Call service, that’s not part of your warranty”. I called service and they wanted over $700 to replace the bulbs. We went to AutoZone and purchased the bulbs and a Chilton’s book for $30. Add 1 hour of our time and the speedometer worked like a champ. I’m all for mark-up, but $670!? Six months later, the air flow knob now doesn’t work again. Service wants $1,000 to fix it. I explained they had fixed it once and it didn’t even last 6 months. I’m not saying warranty everything for the life of the car, but a $1,000 repair (I saw the “bill” the first time when they fixed it as part of my deal) should last more than 6 months. I explained this to the service manager who agreed! After a week, he didn’t call me back. After another week of me calling him every day, I finally talked to him. He said “there’s no more ‘good will' dollars on that car, there’s nothing I can do”. In other words, we got too good of a deal on the car so they aren’t going to stand behind their work. Nice. My girlfriend hits a snow bank and rips off the front bumper. She calls over there to get the part number for the front bumper cover so we can price shop. They tell her “we don’t give out that information over the phone.” What!? So, I drive down there and they still won’t give me the part number. Gave me a price, but no part number. Said it was against company policy. So I speak to a manager. Explain that I bought the car there, serviced my car there, and now I’m looking for a part number but the parts guy won’t give it to me. Manager shrugs his shoulders quotes company policy, and won’t give it to me. Oh, and to add insult to injury…if you ever want to go to parts, they close at 5. The front door to the building says 6, their website says 6, but trust me…they close at 5. I will be going to Des Moines Chrysler from now on. They were polite, patient, and very customer focused. I explained my need, and they gave me my part number, along with an invitation to consult with them on any other Cruiser related issues. Please tell everyone you know…DON’T GO TO STEW HANSEN FOR ANYTHING!!! Make them accountable for their work and their attitude toward customers. More

I bought my Grand Caravan at Stew Hansens and had a good experience. Service has been horrible, long waits, unfriendly people, clueless people. I can live with all of that. The straw that broke the ca experience. Service has been horrible, long waits, unfriendly people, clueless people. I can live with all of that. The straw that broke the camels back were they were dishonest with me about when my next oil change was due. Instead of marking 3000 more miles on the windshield sticker, they stealthily put 2500 miles on there (current miles + 2500). I think they believe most consumers won't notice the difference, come in at 2500 miles, and then they make more money. Deceptiveness loses customers. Good riddance. More

I had my vehicle in for an oil change, and everything seemed fine. I noticed a new oil plug on my bill, and they informed me that the original was no longer usable. I thought nothing of it at the time, seemed fine. I noticed a new oil plug on my bill, and they informed me that the original was no longer usable. I thought nothing of it at the time, because they did not seem concerned. I then realized that I had a puddle of oil forming under my car in the garage. I crawled under the car and realized they had stripped out the threads (which is done by inserting the plug in incorrectly and then tightening forcefully) on the oil pan, patched it up, and didn't tell me about it. I took it back to the dealership, informed a service manager as to what happened, asked that my oil pan be replaced at his cost, and he laughed in my face. I then contacted the general manager, brent hansen. He was helpful, but only agreed to pay for half the repair (which is 100% more than I would have got taking it to someone else). I took his deal and will never take and vehicle back to that horrible place. I will also continue to let everyone that will listen know how little they care about honesty, integrity, and their customer. More