Stivers Ford Lincoln

Excellent experience My need for a new car arose out of nowhere, but Stivers made it effortless and stress-free on my part. My new car is truly a gem and quite a deal! T My need for a new car arose out of nowhere, but Stivers made it effortless and stress-free on my part. My new car is truly a gem and quite a deal! Thank you for making this a stress-free experience for me -- I will be back! More

Indifference I brought my 2014 Ford Taurus in for a service appointment and explained the issue I was experiencing with the suspension. The response at the end of I brought my 2014 Ford Taurus in for a service appointment and explained the issue I was experiencing with the suspension. The response at the end of the day "we could not find the issue, here is your car". They didn't seem concerned that there might still be an issue. They didn't suggest an alternative approach. Very dissapointed with their indifference to my concern. More

Recall and warranty repairs I needed a recall repair done along with a few other warranty repairs. It took several weeks for the recalled part to come into the service dept. When I needed a recall repair done along with a few other warranty repairs. It took several weeks for the recalled part to come into the service dept. When the part was replaced, the service person 'slipped' and scratched my rear bumper. I appreciated the honesty, but when I went to pick up my vehicle, there was also a scratch on my trunk lid. I showed the service man. He said it would be taken care of when I bring the car back in for another part that had to be ordered for the back passenger door handle. I have not heard from the service dept. since. The turn signal arm is hard to engage for both directions. I was told there was nothing that can be done about this. My car was at Stivers for 3 days, total. When I asked for the paperwork associated with the visit, the service man told me he didn't know where it was, but did not do anything to provide me with a copy. I do like to keep the paperwork for my reference and would appreciate a copy. Other times that my vehicles have been serviced at Stivers, have been positive experiences. I do not know the name of the service man, but he did mention he had just started to work at Stivers 3 days prior and had worked at different (I believe Honda or Toyota) dealership. More

Recall parts and routine service check I received a letter that my car had a recall for the license plate light, I was also in need of an oil change, my trunk lift struts were not working, I received a letter that my car had a recall for the license plate light, I was also in need of an oil change, my trunk lift struts were not working, and I needed the keyless entry code on my door changed. I scheduled an appointment for Wednesday morning and had my car there by 7am, with the understanding that it would take a half day to complete. After assessing all my concerns, a part needed to be ordered so it would not be complete until mid-day Thursday. I had a family member able to help me get around, so I declined the loaner car at that time. On mid-day Thursday when the car was not finished, the weatherstrip and molding on my door had broken when they were fixing the keyless entry, they needed to order yet another part for the car. I asked for loaner car in which they very kindly set me up with a new F150--a truck I had been considering purchasing for a few months now (how covenient) :) . The transition was smooth. I was able to get my car seat and belongings out of my car and into the loaner truck. I was told on Friday evening my car was done, and I could pick it up at my convenience. On Saturday morning, when I made the switch, I was greeted by Matt Lahr who had assisted me in purchasing my Taurus 2 years prior. He remembered where I worked, and the fact that I was pregnant at the time I purchased the car and asked how everything was going. It was great to not feel like a number at the dealer and to have him again make sure I was happy and satisfied with my purchase and the service I had just received. It took longer than expected, but I didn't mind--I had a vehicle (my dream truck) to drive in the interim, and was taken care of by the staff. GREAT experience, per the usual! More

Scott Politte and his team ~ Scott Politte gets the job DONE to customer satisfaction. Excellent, fair, smart to work with. My recent experiance was a 5-STAR job! Kudos to Wes & Scott Politte gets the job DONE to customer satisfaction. Excellent, fair, smart to work with. My recent experiance was a 5-STAR job! Kudos to Wes & Anthony too for their expertise. More

F-150 purchase Salesman Erik Trabert was very knowledgable regarding the F-150 and he delivered the vehicle to my home to allow my family to see it. Salesman Erik Trabert was very knowledgable regarding the F-150 and he delivered the vehicle to my home to allow my family to see it. More

Brake Repair, and Sync Update I recently purchased a used Lincoln, I had the SUV for just over 90 days, and the front brakes started scraping. I called the service department, and I recently purchased a used Lincoln, I had the SUV for just over 90 days, and the front brakes started scraping. I called the service department, and spoke with Kenny Hay. He said he would contact my sales person, because something needed to be done about my situation. My sales person Arylynd Edgington called me back promptly. We spoke about my situation, and he contacted his upper management, He was very professional, and advised me that the service to my brakes would be taken care of. Even though the car was used, Stivers Sales, and Service corrected my issue the same day. Kenny got the SUV in promptly, and the service was done quickly and professionally with an oil change. Also my SYNC system was calling for an update, and I could not update it online. I called the service department, and spoke with Shawn Hawxby, he told me to bring it out ASAP. I arrived at the dealership, but Shawn was not available. I explained the situation to Austin Swigart, and he took care of the update at no charge. Again all of the Stivers Staff I spoke to, went above and beyond my expectations. I want to thank all of you for a pleasant experience. Mr. Politte, I want to thank you to, for running such a great dealership with a GREAT Staff. More

Stivers treats you like family I have purchased seven vehicles from Stivers Ford Lincoln, and have recommended several of my friends to the dealership because of their family atmosp I have purchased seven vehicles from Stivers Ford Lincoln, and have recommended several of my friends to the dealership because of their family atmosphere. Stivers takes my concerns seriously and makes my buying experience hassle-free. I am also a loyal customer of the Stivers service department, and service manager Scott Passage and his service advisors have always exceeded my needs. I trust Stivers and they have EARNED that trust. More

Recall work I made an appointment to have recall related work performed on my Ford Taurus. They took my car in at the appointed time and got me out in less than t I made an appointment to have recall related work performed on my Ford Taurus. They took my car in at the appointed time and got me out in less than the 45 minutes they stated it would take to complete the work. You can not ask for more than that. The staff was friendly and went out of their way to make sure my expectations were met. I would recommend Strivers Ford to anyone looking for a quality dealership that put the customer needs first. More

Great Customer Service I went into the dealership to have my tire fixed on my Ford Focus. While I was there, I wanted to know about trading in my Focus for something else, b I went into the dealership to have my tire fixed on my Ford Focus. While I was there, I wanted to know about trading in my Focus for something else, but not expecting much. I ended up leaving with a 2014 Ford Fusion. I really love my new car. The salesperson, Arlynd, who helped me, was very kind, attentive and I felt absolutely no pressure at any time. I just want to thank Arlynd for being the BEST salesman and another thank you goes to Todd for being a great Financial Manger. The whole process didn't even take that long either. I will always recommend Arlynd and Todd at Stiver's Ford to everyone. More