Stohlman Subaru of Sterling - Service Center
Sterling, VA
261 Reviews of Stohlman Subaru of Sterling - Service Center
Easy check in. Good explanation of the service. Loaner was available as promised. Done on time. Called / texted me when ready. Service how it should be. Good explanation of the service. Loaner was available as promised. Done on time. Called / texted me when ready. Service how it should be. More
Daniel was my service tech and did an excellent job in getting the repairs I needed on my 2019 Subaru. I’m older and he was very patient in explaining what had to be done. I will always use their shop f getting the repairs I needed on my 2019 Subaru. I’m older and he was very patient in explaining what had to be done. I will always use their shop for service More
Bought my vehicle here Jan 2021. Knowledgeable no pressure sales staff. Come back for routine service intervals. Two so far. Easy to book/get appointments. Service staff is knowledgeable and plea pressure sales staff. Come back for routine service intervals. Two so far. Easy to book/get appointments. Service staff is knowledgeable and pleasant. Car is always cleaner than when I bring it in. More
I have always had good service at Stohlman. I bought my Subaru Legacy there in 2016 and have had it serviced there ever since. Friday night I took my 2 grandsons out to dinner and we stopped to gas. Afte Subaru Legacy there in 2016 and have had it serviced there ever since. Friday night I took my 2 grandsons out to dinner and we stopped to gas. After the fillip the car wouldn’t start completely dead! I called AAA and they said 150 wait. My son came and jumpstarted the car - it started right up so I drove it home. Next morning it started fine so I brought it to Sterling. A very pleasant woman named Kaylee Anderson waited on me and brought me the results of the test. The battery failed so I had to get a new one. I was a bit surprised bc the battery was 3 years old but she explained that I made a short drive, stopped for an hour, made another short drive, then stopped again. The battery didn’t have time to recharge and it was very cold. My advisor was Kaylee Anderson and she was very helpful and kept me informed promptly what was happening. I was very satisfied with the service. The waiting room is pleasant and the wait not long. I have one suggestion though. not for me but for Kaylee and her workers. She is outside behind a podium to give “express service” but it is quite cold now and she and her colleagues can be just as efficient if they are located inside the door. There are stations there where we used to go until a few months ago. Perhaps the being outside is because of Covid and if so I guess that’s good. But if not I think they should be inside where it’s more comfortable. Sorry to be so long. I like your dealership and the people who work there. More
After the service was completed and my vehicle was parked in the pickup spot , I waited more than 30 minutes and no one came looking for me. Finally I walked to the service desk and had to wait another 10 mi in the pickup spot , I waited more than 30 minutes and no one came looking for me. Finally I walked to the service desk and had to wait another 10 minutes. Upon arrival each time I take my car in for service, the service advisors use high pressure sale tactics for you to allow additional services. I will probably start using another auto shop since my vehicle is out of warranty. More
Continued great service! Kelly really does a great job caring for her customers. I have a 2008 Outback, so service is a reality. They do a good job to keep me informed, impressed and willing to rely on th caring for her customers. I have a 2008 Outback, so service is a reality. They do a good job to keep me informed, impressed and willing to rely on them for sound service recommendations and suggestions. More