Stone Mountain Honda

I had a problem with my Honda Civic Hybrid driving rough I had a problem with my Honda Civic Hybrid driving rough - jerking and shuddering when it hit certain speeds. I took it to Carey Paul twice and sp I had a problem with my Honda Civic Hybrid driving rough - jerking and shuddering when it hit certain speeds. I took it to Carey Paul twice and spent several thousand dollars without the problem being resolved. After my first visit, they told me what I was experiencing was normal for a hybrid. I drove another Civic hybrid for a while to confirm that this was not the case. On my second visit, the replaced the start clutch, which made absolutely no difference with my problem. I took it back for a third time; they diagnosed a transmission problem, which I had suspected. However, they would not take any responsibility for not fixing the problem earlier, and would not subtract the cost of the (as far as I could tell) unneeded repairs. My service advisor (who was far better at talking fast than listening) made a show of trying to get the regional manager to give me a free or reduced-price transmission, but somehow my transmission problems were all my fault, even after I provided service records. I finally took my car back and am still driving it with a defective transmission. I advise everyone to RUN, not walk away from Carey Paul Honda's service department. More

Wow! What an experience..Very very friendly and courteous salespeople and sales managers....willing to explain, listen and work with you on the car buying process all the way...fantastic followup a courteous salespeople and sales managers....willing to explain, listen and work with you on the car buying process all the way...fantastic followup after the sale. More

After calling and speaking with a very polite lady named Amanda, I went to look at a new 2007 Fit. From the moment I walked in, I was treated with the utmost of respect and courtesy. Calvin took a persona Amanda, I went to look at a new 2007 Fit. From the moment I walked in, I was treated with the utmost of respect and courtesy. Calvin took a personal interest in my needs and was truly helpful in my decision making. I was never pressured. A fair price was offered initally, requiring no negotiation. My trade was appraised quickly and I was given a gracious offer to get rid of it. When I went to the finance department, a gentleman from New York/New Jersey (I forget his name) explained everything to me, and answered all of my questions. I was taken to the service department where I met the tech that I would work with if ever I needed to, and they were all great. When I left, Calvin walked out and made sure that I knew how to work the stereo, and see me off. I will never use another dealership. After a bad experience at Carmax and Gwinnett Place Honda (NEVER GO THERE).. Carey Paul has customer service down to a science and they make car buying stress free and actually enjoyable. Hands down, as the reviews say, this is the best dealership and now the only dealership I will ever use. More