Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,081 Reviews

2,081 Reviews of Stone Mountain Nissan - Service Center

Sort by
October 17, 2024

Busy but all good. Had to wait . The guys were nice and attentive so far More

by alexgcherk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Oct 19, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

October 16, 2024

My car hesitated when trying to start. I took it in, explained my issue to my Service Manager, KG Ellsworth. He had it diagnosed. Called to tell me the issue. Got it fixed. It works perf More

by RKMOOREKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth
Report | Print
Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

October 16, 2024

Chris did a great job providing updates. The entire staff was extra friendly as well. More

by CANDACERGILYARD320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Sesay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 13, 2024

3 hours for an oil change is unacceptable. I should have been advised ahead of time that my appointment time did not have any bearing on when I would receive timely service. If I had been told More

by Never Again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not rating any employee as the fault for this is with management
Report | Print
October 13, 2024

Chris, the Service Advisor, was very good and helped me to get my concerns taken care of. More

by BROWND15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, we're so happy we were able to help you out! Until the next time we meet, take care!

October 12, 2024

My service manager & the entire staff i are nice people. They make sure we have what we need in the lobby. The bathrooms are always clean. Also; I like the fact that I don’t have to wait long. More

by lynettesatterwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service manager Heath Wage gives excellent service & always professional & keep me informed on the status of my car. I will recommend him to anybody. I will recommend Stone Mountain to people who are interested in buying a car.
Report | Print
Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 12, 2024

The service was good. But I have to say since I purchased my Parhfinder I had to get a set of new tires, brakes done and some other maintenance. I've spent over $2,300 do More

by N0WFAITHISJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 11, 2024

Poor service . Did not communicate during visit some urgent needed repairs. Did not even reset the service car notice More

by SUE7172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
October 10, 2024

Everything was done on time with great customer service. I don’t regret chosen Nissan More

by ADAMAHJALIEBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 10, 2024

Sales is top notch. Service center not so much even Walmart vacuums your car out. More

by wdl21969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve from finance dept is 5 star
Report | Print
1
2
3
4
...
209