Stoneham Ford

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Towne, Doug Prentice

My Review of Stoneham Ford:
From the first moment we walked into the dealership there was a feeling of low pressure and friendliness. Jeff spent a lot of time with us to help locate the right vehicle for us. I had done my homework relative to pricing and Doug, the Sales Manager was reasonable with respect to negotiating a deal that was fair for both parties. The overall experience was low stress and pleasant with respect to other dealerships I have visited. I would highly recommend Stoneham Ford to anyone looking to purchase a new or used vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vinny Mogauro

My Review of Stoneham Ford:
Vinny was extremly friendly and efficient. WE were always seen in a timley manner. It was a pleasant experience which I expected to be more complicated. The pricing was fair and my brand new vehicle arrived before I knew it. My edge is a great car, and rides like a dream. I would definately recommend Stoneham Ford to all my friends. Thank You

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Stoneham Ford:
Purchased a brand new truck. I was immediately helped. Sales associate did not try to upsell and he did not play any waiting games. I was given fair trade in value for my vehicle based on NADA and current market conditions. I was able to drive vehicle without sales associate so I could talk things over with wife. All associates are customer service orientated.... A no nonsense dealership!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Rivest and John M.

My Review of Stoneham Ford:
My experience at Stoneham Ford was the best vehicle buying experience I have ever had. I walked in and was immediately treated with respect. There were no sales tactics, no pressure and a very easy going conversation. Chris Rivest is very professional and courteous. I didn't even have to haggle over my trade in, the agreement of the price was mutual. John M. from financing was also very nice to talk to about my financial options. I would definitely recommend Stoneham Ford anytime. I am happy with my 2010 Ford Escape and I love everything about it.
Respectfully Submitted:
Mary M. Harmon

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Danielle Gagnon, Chris Rivest, John Malkonian, Doug Prentice

My Review of Stoneham Ford:
I had been searching for a 2009 or 2010 Ford Escape Limited and was having no luck at all with any dealership; all any of them could tell me was that "We have none, we don't know when any more are coming and we don't even know IF any more are coming." I noticed a 2010 Escape, Limited model on the Stoneham Ford online inventory, so I inquired about it through their website. I dealt with Danielle there first, she put me in touch with Chris and he put me into that 2010 Escape.
Because the vehicle had just shipped from the factory when I saw it on the website, it was a little bit of a roller coaster ride since I was trying to go through the Cash for Clunkers program. I knew we might have a problem when Chris asked me to try out a vehicle that was on the lot to ensure I would get in on the incentive - but to his credit, when I declined, he said "Then I guess we'll just have to make this deal work for you." Two weeks later, I drove out of that dealership with my brand new 2010 Ford Escape Limited and I really couldn't be happier. Thanks to Danielle, Chris, John and Doug for making it happen!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Rivest, Nicole Masson, Aram

My Review of Stoneham Ford:
I bought a new 2009 Ford Escape from Stoneham Ford using the online Sales information and description of the vehicle. The staff worked hard at negotiating the Cash-for-Clunkers paper work maze and we were able to perform the entire process via email, fax or telephone without ever actually meeting in-person until the vehicle was delivered to me in Vermont. Absolutely true online car shopping. I would do business with Stoneham Ford again in the future. A+.
John M.
Thetford, VT

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Billy Pollack

My Review of Stoneham Ford:
Billy Pollack was extremely helpful with all aspects of the sale. He was a pleasure to work with. He answered every question and made me feel at ease about purchasing the new vehicle. All in All Stoneham Ford is a friendly and great place to but a car from.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Warwick

My Review of Stoneham Ford:
I went to Stoneham Ford on the recommendation of a family memeber. I dealt with Mike Warwick, the Internet Manager and it was the easiest car-buying experience I've ever had. I like the fact that they post their prices online and everything is easy to understand. It's nice to find a dealership that doesn't play games!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Rivest, John Melkonian

My Review of Stoneham Ford:
We have given the top ratings due to our overall experience in dealing with Stoneham Ford. We first drove there from NH because they had the product we were looking for, but chose to do our business with them because of helpful service and no pressure tactics. We would return.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Larry Lamphier

My Review of Stoneham Ford:
Stoneham Ford was great! I took my time in the buying process to be sure the car I was buying was the right fit for me. I was never pressured in this process, which made this a stress-free experience. Everyone at the dealership was helpful, from the Sales department to the Fast lube department when it was time to come in for my first oil change. I would definitely recommend Stoneham Ford to anyone looking for a new vehicle!

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