Subaru Superstore

Blew us away! You expect to walk into a dealership with your guard up and wait for dollar signs to flash in your dealers eyes. NOT HERE. We were greeted by a patien You expect to walk into a dealership with your guard up and wait for dollar signs to flash in your dealers eyes. NOT HERE. We were greeted by a patient, exceptionally nice, family man named Carlos Otero. He went way above and beyond any dealer we had dealt with on that-way too long- weekend of car shopping. Even Mark, one of the managers, was very friendly and straightforward. We never felt slighted, cheated or like we were in the dark on anything! They wanted to make sure we were happy even if we didn't buy a car from them. Their facility was pristine AND dog friendly. The staff is kind and helpful. We drove away with a full tank of gas and a few gracious add-ons to our beautiful 2008 outback and could not have been happier. After going for a road trip and enjoying our car around town for a few weeks, the darn thing got stuck in first gear! We were terrified of the inevitably outrageous estimate we would get to diagnose and fix the car up in Flagstaff(home) so we called the superstore for answers. Not only did Subaru Superstore of Chandler look at the transmission, but they sent us a loaner car for the time being, ordered a broken pin, fixed her up good(thank you Kevin!) and for not a single penny. No joke. Not a penny. Once again, we could not be happier! More

Superb experience, can't find it anywhere I was looking for a new Crosstrek XV. Have checked out Camelback Subaru first. Experience wasn't so good. Then I visited Subaru superstore in Chandler I was looking for a new Crosstrek XV. Have checked out Camelback Subaru first. Experience wasn't so good. Then I visited Subaru superstore in Chandler. Morgan helped me to understand the car and I test drove it. Very relax environment, no pushing, no pressure at all. Price sheet was given to me and I needed a special color which they did not have in stock. I left the store without any pressure at all. Went home and thought about it, contacted Morgan again after few days. They said they can locate my color in other store. Negotiated price with Josh and they gave me a good deal. Picked up the car within a week. The finance staff Pierre was nice and didn't pressure for extra warranty packages. Very nice experience, great service and friendly staffs. More

My car buying experience at Subaru Super Store, Chandler I had an excellent experience starting with obtaining quotes, all the way to taking delivery of the car. It was worth going to a dealer 100 miles away I had an excellent experience starting with obtaining quotes, all the way to taking delivery of the car. It was worth going to a dealer 100 miles away. Josh Decker was very professional and courteous answering all my questions, taking order, and finally delivering the car of my choice.Thanks a bunch, Josh! More

Giving up my Volvo I have driven my Volvo for 20 years, knowing that I could not replace it since Volvo is no longer the same car it was 15-20 years ago. I was referred I have driven my Volvo for 20 years, knowing that I could not replace it since Volvo is no longer the same car it was 15-20 years ago. I was referred to Subaru Superstore of Chandler by IMM Import Auto Service. I am extremely happy with my car buying experience. Bill East in Sales was very enjoyable to work with, he returned phone calls/texts immediately to answer all of my questions and make sure the transaction went smoothly. I ended up buying a new Crosstrek and absolutely love this car. This dealership treats you like royalty! More

Great Car Buying Experience There was no aggressive sales at all. We were not pressured to buy the car we wanted. Joey listened to our demands and was able to bring us what we wa There was no aggressive sales at all. We were not pressured to buy the car we wanted. Joey listened to our demands and was able to bring us what we wanted. His knowledge about Subaru cars was great and could answer all of our questions. Although we only talked to Josh on the phone and emails, he returned my emails and phone calls very quickly and was able to answer questions we had before deciding to go to this dealer. We had no issues with their finance department. Marc explained all of the additional benefits Subaru offered with a professional manner. We drove more than 100 miles and feel that it was well worth it. More

Technical Our experience was positive. Not only did Matt work with us on selecting a good vehicle for our family, but other reps also checked on us and answere Our experience was positive. Not only did Matt work with us on selecting a good vehicle for our family, but other reps also checked on us and answered our many questions. I'm confident we made a good purchase. More

Worth the drive I passed up 3 or 4 dealerships to get to this one. I visited with Josh to view a certified vehicle for my girlfriend. He offered his history of the Lo I passed up 3 or 4 dealerships to get to this one. I visited with Josh to view a certified vehicle for my girlfriend. He offered his history of the Locally Owned Family Dealership and that personal touch and culture carried it through to the end. I was able to convince my girlfriend that the drive was indeed worth a try even after we visited the 'other' (Camelback... uhhh hmmm) dealerships. Long story short - Josh kept his word to hold the vehicle of interest, and we drove out in a great late model Forester. More

Great Customer Service Was in the market for a Subaru, met Charles Webb there and he was very friendly and although rare in a Salesman very honest as well. I know I can Was in the market for a Subaru, met Charles Webb there and he was very friendly and although rare in a Salesman very honest as well. I know I can be a customer that is hard to please as I will always try to get the best deal out of the situation. He was patient with me as I shopped at other Subaru dealerships at the end of the day he got me a decent price for a brand new Forester and made the whole situation go by without a flaw. Thank You Charlie & to all the great staff at this location you definitely deserve your 5 star rating More

excellent seemless transaction Josh Decker was very efficient and had excellent product knowledge. His no nonsense approach made me very comfortable in my first new car purchase. I Josh Decker was very efficient and had excellent product knowledge. His no nonsense approach made me very comfortable in my first new car purchase. I have had bad experiences at other dealerships and for that reason have avoided purchasing a new vehicle as opposed to used from a private party. Josh Decker and the Subaru Superstore changed all that and i would now recomend them to friends and family. More

Pleasant Buying Experience This was unlike anything of the car dealerships of the old times. It was very pleasant dealing with Josh. He provided a thorough explanation of the ca This was unlike anything of the car dealerships of the old times. It was very pleasant dealing with Josh. He provided a thorough explanation of the car's features before I drove away. He even went out of his way and took photos of me with the new car. More