Subaru Superstore

Subaru Superstore
1050 S Gilbert Rd
Chandler, Arizona 85286

Sales: (480) 222-6000
Service: (480) 268-2400
Parts: (480) 268-2401

Manufacturer: Subaru


Most Reviewed Employees
Kristi Moore Kristi Moore
Service Advisor
Mike Harris Mike Harris
Service Advisor
John Dye John Dye
Sales Associate
Gil Watters Gil Watters
Service & Parts Director
Brent Gunderson Brent Gunderson
Internet Sales Manager
Charlie Webb Charlie Webb
Sales Associate
Les Wolfe Les Wolfe
Finance & Insurance Manager
Morgan Trzaskos Morgan Trzaskos
Sales Associate
Jack McNamara Jack McNamara
Sales Associate
Erich Weber Erich Weber
Service Drive Assistant
Need a New Car?

Dealership Amenities
Free Loaner Cars
Vehicle Detail With Every Service
Shuttle Service
Express Service
After Hours Drop-Off
Customer Lounge Area
Computer Work Stations with Printer
Wi-Fi Hotspot
Children's Play Room
Satellite Television
Starbuck's Coffee
Cookies & Fresh Fruit Daily
Complimentary Bottled Water
Online Parts eStore
Vending Machines
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
166 Reviews
Subaru Superstore

Overall Score: 5 Star Rating4.9





About Subaru Superstore
Certified: Subaru Superstore
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Subaru Superstore has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Subaru Superstore
Subaru Superstore is Arizona's #1 Volume Subaru dealership and one of the highest ranked in Sales and Service customer satisfaction by Subaru of America. As a local family owned and operated business, we take tremendous pride in serving the East Valley community... after all, we have done so for over 35 years. I welcome you to experience what we have to offer and experience the outstanding amenities we offer...such as no charge Subaru Courtesy Service Loaner vehicles. We value our clients, ensure you are treated with the utmost respect before, during and after the sale and look forward to serving you for many years to come. Thank you.

Richard Cvijanovich
Owner - Subaru Superstore
480-268-2413 (Direct)
richardc@shopsubaru.com


Arthura4141
5/14/2012 6:36:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Dye

My Review of Subaru Superstore:
Came for my first oil change service of our new Outback and to also test drive the Legacy. Great car! Looking at Legacy for the wife's car.

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Gilgamesh
4/30/2012 12:51:28 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Morgan Trzaskos, Les Wolfe

My Review of Subaru Superstore:
Morgan was great! We really appreciated his helpful, relaxed/laid-back approach. He gave us space to process and we didn't feel pressured. He provided a very positive buying experience for us.
Also, Les was really nice, helpful, and informative. Paper-signing with Les was also a positive part of our experience. Thanks for everything!

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redbuffalo
4/28/2012 10:16:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie Webb

My Review of Subaru Superstore:
One of the best encounters I had with a car dealer. This is a family owned business and reflects their appreciation of having customers to service and not to piss off or flim flam. I have dealt with all kinds in this Vally of the Sun and some I wouldn't even walk across the street with or follow behind me - real gunsels!

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simone6510@yahoo.com
4/27/2012 4:56:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Jenkins

My Review of Subaru Superstore:
This new car purchase was the best experience we've ever had with a dealership--hands down. Scott Jenkins and the rest of the Subaru Superstore dealership staff were kind, friendly, helpful, and enthusiastic. We never felt pressured into anything. They provided prompt answers to our questions and service was quick and painless. We definitely got even more than we could have ever expected from this experience. We look forward to our next purchase of yet another Subaru! Subaru Superstore is highly recommended!

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andrea_scherrer
4/9/2012 3:29:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Subaru Superstore:
I am always talking to my friends and family about how impressed I am with the service department at the Subaru Superstore in Gilbert, and especially with Mike Harris. Mike has been my service manager since I bought my Forester and he is such a great person! Having someone I can trust when it comes to dealing with car service is invaluable to me - I genuinely feel like he is looking out for my best interests. He is knowledgeable, friendly and always accommodating. I absolutely love my Forester and simply based on the car itself, I would say I am likely to always drive a Subaru ... but it is the quality of service that tips the scale for me so that I feel confident stating that I WILL always drive a Subaru. Thank you, Mike and everyone else at The Subaru Superstore - everyone I have ever encountered there has made my experience a positive one!

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sabred
3/17/2012 3:47:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Les Wolfe

My Review of Subaru Superstore:
Everyone I encountered at the Subaru Superstore was friendly and welcoming. Scott was supportive and I did not feel pressured to buy right away, when I started out just wanting to test drive a 2008 Hybrid Ford Escape. He answered all of my questions and gave me room to contact him when I was ready to buy. When I returned to the dealer 4 days later - Scott was helpful in making my sales experience easy and painless. Les Wolfe did the financial side - and was equally friendly and helpful.

I highly recommend this dealer for people looking for cars in the East Valley. 5 stars!!!

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pink and red
3/9/2012 7:59:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Dye,Mark,Alex,

My Review of Subaru Superstore:
These guys were great, they work with us completely so that we came home with a great deal and a great new car. What was even better, was that we was that the owner,Richard made sure all of Subaru's resourses were used to our best advantage.

What was even better was the referal they gave us for an insurance quote, which turned out to save us $1,500 per year. We are very happy with The Subaru Superstore of Chandler.

THANK YOU ALL VERY MUCH!

Ed and Penelope Thompson

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JCSchroed
3/7/2012 4:17:12 PM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike / Gil

My Review of Subaru Superstore:
Noises between the shift / brake interlock started making noise after several thousand miles and the explaination from the factory rep is that it is characteristic of the Outback and there is no fix! There are several websites with customers experiencing the same defect but Subaru is not interested in addressing the issue. In my opinion it's an expensive fix or design error that cannot be changed after manufacture. Any failure is probably expected to happen after the warranty period.

Mike and Gil did the best they could.. My issue is with Subaru and their ambivalence to correcting the admitted defect. The owner of the Dealership has contacted me and I encourage him to direct his influence toward Subaru to protect the reputation of the dealership.

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ldaum7
2/29/2012 10:34:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Morgan Trzaskos

My Review of Subaru Superstore:
My boyfriend and I went to the Subaru Superstore last weekend after seeing a used 2011 Impreza advertised on their website. Morgan greeted us as soon as we stepped out of our car and was extremely friendly and helpful. He was very honest about how much he could sell the car for and we were impressed by how great of a deal it was! We had been to other dealerships earlier in the month and had problems with hidden fees, etc. No problems like that existed at Subaru Superstore. This was the first car I had ever purchased and I couldn't have asked for a better experience. Thank you, Morgan and the rest of the Subaru Superstore Staff!!!

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OutbackAlli
2/28/2012 7:25:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brent Gunderson, Lew Wolfe

My Review of Subaru Superstore:
I shopped online and then went test driving. I drove (4) different cars on three different makes/models. By the time I got to Subaru, I was worn out. I almost didn't keep the appt I set with Brent through the internet. Brent Gunderson was amazing to work with. He listened and helped me sort through my 'wish list' to what I could afford and what vehicle would be best for me. When he had to step away and take care of other customers, others on the sale force filled in and were very kind and helpful (Alex, Charlie). I think I asked a billion questions and got answers to each one.

After I decided on a vehicle, Brent and Les Wolfe (Business Mgr) went to work and obtained a great deal for me. I walked in with a pre-approved car loan. They got me a better loan/terms then I had AND with the bank I really wanted.

Sitting with Les (Business Mgr) was straight-forward and fluid. I didn't feel pressured to add extra items to protect my car or loan. He explained options in a way that made it easy to understand. AND. He worked hard with the bank, went back to them and got me an improved interest rate on the loan!

I purchased the Outback 2.5i Premium with moon roof (an added bonus). I was sad to give up my 2005 Saturn Ion. The car was a great vehicle for me and I took care of it. Even though it's been only a few days, my Outback is fitting pretty good, looks classy and is fun to drive.

Brent took extra time with me to go over and over (cause I didn't get some things the first time) the car's perks and functions. He was SO patient helping me program car functions. It was a hoot to use the Bluetooth function and let the car call family/friends.

Making any kind of major purchase is stressful. Subaru Superstore made the experience enjoyable and stress-free. As a female buyer, it was refreshing to have honest people explain engine jargon, car options, and finance language. I didn't feel like a number, but a person with a name. Everyone made me feel comfortable, including the Owner, Richard Cvijanovich. He was kind and welcomed me to his dealership.

If you're in the market for a new vehicle and your not sure what is best (or who to trust) I highly recommend Brent Gunderson. He's been with the Subaru company for years, is knowledgeable, and (simply) a nice person.

Thank you for reading my review.

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