Read Reviews Subaru Superstore

Subaru Superstore

Subaru Superstore

1050 S Gilbert Rd
Chandler, Arizona 85286


Sales: (480) 222-6000
Service: (480) 268-2400
Parts: (480) 268-2401

Subaru Superstore
Manufacturer: Subaru

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.8
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 98 reviews

4.8

4.8 out of 5

198 lifetime reviews

Subaru Superstore

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Certified: Subaru Superstore

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Subaru Superstore has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Subaru Superstore

Subaru Superstore is Arizona's #1 Volume Subaru dealership and one of the highest ranked in Sales and Service customer satisfaction by Subaru of America. As a local family owned and operated business, we take tremendous pride in serving the East Valley community... after all, we have done so for over 35 years. I welcome you to experience what we have to offer and experience the outstanding amenities we offer...such as no charge Subaru Courtesy Service Loaner vehicles. We value our clients, ensure you are treated with the utmost respect before, during and after the sale and look forward to serving you for many years to come. Thank you.

Richard Cvijanovich
Owner - Subaru Superstore
480-268-2413 (Direct)
richardc@shopsubaru.com

Our Location

Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Free Loaner Cars Children's Play Room
Vehicle Detail With Every Service Satellite Television
Shuttle Service Starbuck's Coffee
Express Service Cookies & Fresh Fruit Daily
After Hours Drop-Off Complimentary Bottled Water
Customer Lounge Area Online Parts eStore
Computer Work Stations with Printer Vending Machines
Wi-Fi Hotspot Pet Friendly

TheStig
7/24/2012 2:55:28 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kristi MooreKristi Moore
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

Honestly this dealership is, in my opinion, the gold standard to which all other dealers should be judged, regardless of brand.

I've been going to the Subaru Superstore since the weekend they opened and now have purchased a new vehicle from them in addition to the 2 others that my family already had.

Yesterday was the first service due on my 2012 Impreza Sport and in the same fashion I've come to expect from the Superstore in the past 2 years of servicing my old Subaru, the work was done quickly and professionally.

The staff are genuinely personable and are willing to take the time to not only discuss your issues, but also remember you and who you are from previous visits. I always love dropping in during my service appointments to just say hello to Kristi or Brent.

Do not hesitate to bring your Subaru here for service or shop here for your newest purchase, unlike other Subaru dealers in the valley they don't expect your business, they EARN your business, your trust, and your respect and will continue to earn it for years after the sale.

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deannb10
7/17/2012 3:08:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc DicinoMarc Dicino
John DyeJohn Dye
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

We had been contemplating a new car, but hadn't decided when. We arrived at the Subaru Super Store to have the oil changed in ou4 2008 Outback. While we waited in extremely customer friendly waiting area, my husband explored the sales floor. John Dye answered his questions and helped us find out what our old car was worth. The whole experience was so much fun. We left with our new 2012 Outback feeling very satisfied. If you want a great experience in a clean and friendly place, you have to go to the Subaru Super Store!!!!

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katbat
7/4/2012 9:48:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brent GundersonBrent Gunderson
Steve NorbutSteve Norbut
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

The last car we bought was in 1996, so I was expecting a rather traumatic experience. I found the opposite. All the people I encountered at Subaru Superstore in Chandler were exceptionally friendly and helpful. By the time I drove my new Forester away, I had been instructed in how everything functions and every question was answered. I'm looking forward to a long and happy relationship with Subaru Superstore!

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joelgas
6/23/2012 9:46:12 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott Jenkins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

I had a great overall experience with the Subaru Superstore in Chandler.(Purchased a used Ford F250 trade-in) Everyone including the owners are clearly dedicated to making sure that you are satisfied before, during, and after a vehicle purchase. Scott Jenkins was my sales person and he is friendly, honest, and personable. He listened to all of my concerns and answered my questions, and did not try to push a hard sale. If you are looking for one of the few "honest" dealerships left, to buy your next new or used vehicle, I recommend visiting Scott Jenkins and the Suburu Superstore.

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eplish
6/20/2012 4:01:05 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Subaru Superstore:

Overall a pleasant, no-pressure, buying experience. Everyone was very professional and, in particular, Sheri made an attempt to see my questions and concerns from my point of view. All my questions were answered quickly and thoroughly. I would recommend this dealership to my friends and family.

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moe52982@msn.com
6/3/2012 3:57:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc DicinoMarc Dicino
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

Mike Rigney took our phone call and gave us directions to the dealership. He kindly asked if we had an associate we were working with and when we did not he offered his services. He related well to us and listened to our son's needs. He quickly and efficiently worked on the test drive for us. When our son decided to purchase the vehicle the paperwork was taken care of efficiently and accurately. Thanks, too, for the wonderful snacks!!

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4everblessed
5/30/2012 12:32:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Rigney
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

We can't say enough about this Dealer and the fine young man Mike Rigney they have working for them. First impressions can make or break a sale relationship. Well Mike Rigney made the right impression with the willingness to go above and beyond with the help of his finance team to back him up. Was truthful, informative, kind, considerate,patient,understanding. Made us feel at ease. No pressure. We had the privledge to meet the owner and shake his hand very down to earth and dedicated to his employees seemed to have that special work relationship with them which was nice to see. Mike had great confidence when he spoke and showed us that he takes pride in what he does and who he works for. We thank Mike Rigney and the whole team for such a GREAT experiance and for helping us out and making our time with you enjoyable. They are a pleasure to do business with and look forward to future service with them. We will surely send family friends your way.

Thank You and God Bless
Michael and Melissa Cecil

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Willie1338
5/30/2012 11:51:33 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc DicinoMarc Dicino
John DyeJohn Dye
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

At 70 years of age. I have to say this has been the most enjoyable car buying experience I have ever had.
John and Marc where very professional and went out of there way to help us find the right car.

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mantaray20
5/30/2012 11:25:41 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brent GundersonBrent Gunderson
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

This dealer was the best new car buying experience I have ever had. Very low pressure. They were very willing to work with on just about everything. They were very accommodating even for the extras we needed to add on later.

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crichmond
5/25/2012 11:15:38 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott Jenkins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Subaru Superstore:

I purchased a used vehicle from Subaru Superstore one month ago. Despite my research showing that this place had many positive reviews, I was apprehensive about my first time shopping at a dealership, since my prior purchases were from friends, and what with the stigma of buying used cars, I was going in with my guard up. I was pleasantly surprised to find out all those positive reviews were well deserved; my experience was excellent! I knew exactly which car I wanted from looking at the pre-owned inventory online and checking out the CarFax report, and it presented exactly as described. Scott was up-front about some minor damage to the vehicle and adjusted the price accordingly. I didn't feel pressured to buy and didn't feel attacked by up-selling. The price was fair and condition of the car was great (I later had it checked over with my long-time personal mechanic who approved my purchase as sound quality). My interactions with Scott and Les with financing were courteous and good-humored, and left me feeling well-respected. I have since recommended this dealership to a couple of friends for future purchases; my boyfriend, who accompanied me on this venture, is already planning to get his next vehicle here after being impressed by the friendly environment and interactions, quality of products, reasonable prices and the overall ease and comfort of the buying process that we experienced.

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