Subaru of Ann Arbor

Everyone on the entire staff was keyed in as one functional unit. They did their jobs as a team. Jeff Root was exceptional salesman. His integrity was spot on with the total team. I would buy there functional unit. They did their jobs as a team. Jeff Root was exceptional salesman. His integrity was spot on with the total team. I would buy there again, with Jeff leading the sale. He is quite the asset. More

My husband and I worked with Clayton and had a great car-buying experience! He took time to answer all of our questions, and never used any high pressure sales tactics. They worked with us on the price, car-buying experience! He took time to answer all of our questions, and never used any high pressure sales tactics. They worked with us on the price, and were even able to finance us through our own credit union. Clayton made sure our Subaru-buying experience is just as awesome as our Subaru-driving experience! More

John and I are so pleased with our new Subaru! Clayton was so helpful and knowledgeable and a real pleasure to work with! Thank you, Clayton. Clayton was so helpful and knowledgeable and a real pleasure to work with! Thank you, Clayton. More

Mike helped me pick the right car and I was happy when leaving the dealership. leaving the dealership. More

Ben a sales manager tricked me into driving almost 50 miles to look at a car they have online as their bait and hook system. Got to the dealership and they lied. They did not even have the car it was a t miles to look at a car they have online as their bait and hook system. Got to the dealership and they lied. They did not even have the car it was a trick. Horrible way to do business. So this is the crappy review they are getting for being shady characters. You don't lie and trick people into driving far away because your a con artist. More

Never coming back! I suggest you DO NOT deal with these people. I made an appointment to look at a 2019 Toyota 4Runner TRD Off-Road Premium VIN: JTEBU5JR0K5712047 with I suggest you DO NOT deal with these people. I made an appointment to look at a 2019 Toyota 4Runner TRD Off-Road Premium VIN: JTEBU5JR0K5712047 with 24,202 miles. This is the email I received from them prior to my appointment - Sabrina Lately sabrina@subaruofannarbor.net Hello William, The Customer Care Center at Subaru of Ann Arbor reaching out on behalf of your Sales Consultant, Nathan Braley, in response to your interest on the 2019 Toyota 4Runner showing as available and listed at $38,000! When we go to make the deal they changed the price on me to $40,000 and would not sell it for what they promised. Then they tell me there is someone at the Toyota dealer next door that wants the vehicle and is waiting on my decision. Basically, trying to sell it out from underneath me. I showed Nathan the email I received, and he took a photo of my email along with a photo of what it showed on car gurus as it was listed for $38,000 and went to his boss with it. His boss did not care about me having proof of what they told me. Nathan came back with another story and a print out with a price on it of $39,000 that another person was going to pay for it. So much dishonesty going on here I don’t know what story to believe. I stood up and said forget it, im not paying anything more then what you promised in your email. This is bad business, This is bad business. Nathen proceeded to offer me a different vehicle and I told them I would never buy from them. I suggest you look at a different dealer that is more hones. And to you Nathan if this is all the doing of your boss I would tell you to leave this dealership and go work for a more reputable one. More

Arrived in August, with bad news my Enclave was "TOAST" but it got me to Michigan from Oklahoma. Came in because of a Honda on the lot and the bad experience I had just had with the Honda dealer in Plymo but it got me to Michigan from Oklahoma. Came in because of a Honda on the lot and the bad experience I had just had with the Honda dealer in Plymouth, met Jon Kennedy, who listened and when I wanted to see a "newer" used Honda he didn't try to pressure for a new Subaru. After driving the CRV Honda Touring car, upon returning to the lot, he suggested since I was here maybe I might want to test drive a subaru. He had one ready and off I went. Upon my return, I indicated I really was looking for a specific dark gray and thought Honda would be it and wanted to look around maybe other Honda, toyota dealers. He called a day or so later and followed up with a new car that was coming to see if I wanted to come by. Well before I knew it with Jon's helpful attitude, I was buying a new Outback Touring XT to drive home to Oklahoma. Love my Subie and Jon was a pleasure to work with. I am returning from Oklahoma for my 6,000 mile check up in February and I feel at home at this dealership. Jon has the ability to listen and deliver to his customer even if "she" doesn't really know what she wants. I left my old broken, not so old, Buick Enclave behind and have never looked back. Subaru is the only car for me!!! More

I am extremely satisfied with my experience with Subaru of Ann Arbor. My salesman Jon F Kennedy was so helpful in finding exactly what I needed and wanted. When I unfortunately had an accident ( the other of Ann Arbor. My salesman Jon F Kennedy was so helpful in finding exactly what I needed and wanted. When I unfortunately had an accident ( the other person ran a stop sign) and I totalled my nearly new (2021) car, which by the way, I had only had for 7 weeks!!! The car did its job and saved my life. I truly believe this. I knew that I wanted another Subaru and I talked to my salesman, Jon, from my previous purchase. The GAP insurance was a huge help in getting me situated in a brand new car. I told Jon what I was looking for and in less than 1 week I was driving a brand new, 2023 Subaru Forester Wilderness, a newer and upgraded version of the car I totalled. He was so helpful and he really stuck to his word of getting me set up..I am extremely satisfied and will definitely return. More

Comments are subjective, but story can be objective So no comments, but true story Bought a 18 Audi Sq5 from them, drove for one week, suspension noise slightly. Two weeks noise very noticeable. Sen no comments, but true story Bought a 18 Audi Sq5 from them, drove for one week, suspension noise slightly. Two weeks noise very noticeable. Send to inspection. Need to replace all upper control arm, suspension coil over, also adaptive light malfunction Well done. More

DO NOT BUY FROM THIS DEALERSHIP! ! This has been the worst car buying experience imaginable. I drove 2 1/2 hours to buy a car from them they wouldn’t let me put any money down to rese ! This has been the worst car buying experience imaginable. I drove 2 1/2 hours to buy a car from them they wouldn’t let me put any money down to reserve the car. On the drive over I got confirmation that I was coming to see that exact car once I got there they informed me that someone in the detail shop had crashed into it a couple days prior. They offered to drop the price and drive it out to me when fixed they did that. Upon delivery of the car it needed new front brakes parts that had been fixed had not been reassembled and while dealing with this mess the dealership would not return my calls. 2 weeks later they call me saying they didn’t take their copy of the odometer agreement which they need for the new plate. How it took them this long to realize that I don’t know incompetence is my only guess. This dealership boast about their customer service the only reason that they feel comfortable doing that is they screw up everything and then have to scramble and try and make up for it. I want to make this as clear as possible DO NOT BUY A CAR FROM HERE!!!! More