Subaru of Gainesville - Service Center

Always great, timely, courteous service! Worth driving all the way across town for! Even a comfy lounge area to wait while your vehicle is worked on all the way across town for! Even a comfy lounge area to wait while your vehicle is worked on More

Great Service, Professinal Staff Service at this dealership was excellent and thorough. The staff is professional and easy to work with. . I scheduled my appointment on the dealer's Service at this dealership was excellent and thorough. The staff is professional and easy to work with. . I scheduled my appointment on the dealer's website, which was very easy to do. More

Will not honor warranty from other Subaru dealerships. I loved the new Impreza I purchased from Subaru of Gainesville in 2015. After a wreck where the vehicle was totaled I purchased a certified pre-used 2 I loved the new Impreza I purchased from Subaru of Gainesville in 2015. After a wreck where the vehicle was totaled I purchased a certified pre-used 2014 Forester with 22,000 miles from Schumacher Subaru of West Palm Beach. Since it was certified it had warranty still available being that it was under 36k miles. When I took it in to have the air conditioning serviced Bc it began to blow hot, I was informed in a very passive aggressive manner that a dent in the metal cage caused the Ac to be broken and therefore not covered. The dent was, however the same on two sides of the cage , but apparently the mechanic (Cliff White) didn't see that one. When I asked why the mirroring dent was not also responsible for the damage , the mechanic just repeated in an annoyed manner - "no it's this one , this is not covered under warranty." The service associate (Marty McKnew) then stated that with the 28 years experience the mechanic had, he clearly knew that this dent was the cause of an entire Ac unit blowing hot. I asked why it was that I couldn't see how a dent , that was too small to actually cause damage and being that the cage had performed it's job to block a piercing blow to the Ac unit wasn't covered under warranty. The answer I received was "it's going to cost you about $870 to fix." So therefore the long story should tell you that they have no interest in honoring agreements by Subaru and they are indeed in it just to harass , insult, passive aggressively "inform" on obviously false evidence, and crookedly shake hardworking people of dollars. Even when I asked if I could get a few other opinions and bring it back I got a "well we would be happy to stand behind our observation" basically ensuring the vehicle will never fall under warranty. The very concept of a small dent that showed no indicating of any piercing object could cause a massive repair is absurd. If you know anything about an AC condenser, it is not connected in anyway to the cage protecting the freon lines in a manner that would result in such damage. It's actually off to the side of the cage and so if there was any sort of piercing, it would have to be with purpose and directed onto the condenser. The condenser itself is made of aluminum and would require something of an intense/sharp penetrating move by a .22 or ice pick to pierce. The basic idea here is spend $30,000 dollars with this company because you like the product, and Subaru of Gainesville will do nothing to assist you in keeping it going. More