Subaru of Las Vegas

SUPERB SERVICE! A year ago, I made the switch to Subaru. I love to get my cars serviced where I buy them. Last week, it was time for the "Little Red Wagon" (2006 Impr A year ago, I made the switch to Subaru. I love to get my cars serviced where I buy them. Last week, it was time for the "Little Red Wagon" (2006 Impreza) 75k service to be done. I was pleased with how easy it was to get an appointment, and how prompt the work was completed. Based on my experience with other dealerships, I always expect some kind of service-advisor-dramatic-horror-story-upsell, in an effort to scare money out of my pocket and into theirs...but NOT here! Mike advised me of a CV axle boot tear, by showing me actual video footage of the issue on my car. I was expecting the "your car is falling apart" song-and-dance, but instead Mike's video showed the real issue. He explained how minor this issue was, by showing me youtube footage of severe CV axle boot issues. Seeing the contrast, put my mind at ease, and showed Mike's excellent character. He explained that, based on my driving habits, I have months before this becomes a much larger concern. Mike said, "As a loyal sales and service customer, here's a quote I've prepared just for you." Now, I've heard sales pitches before, but after taking the time today to call other service departments and get a few quotes, it turns out, Mike spoiled me. That's why I'm writing this review, and booking my next appointment at Subaru of Las Vegas. Excellent service, integrity in upsells, competitive pricing...and on site loaner cars too! Thanks to the general manager, Burton Hughes, for employing people like Mike that take such good care of customers! 10 Stars! More

Buying used car Management was completely transparent with me on all the details of the sale. I felt like all my concerns were addressed, like I was a person not just Management was completely transparent with me on all the details of the sale. I felt like all my concerns were addressed, like I was a person not just a commission bonus. I highly recommend them. Loved every moment of it and my 2006 Toyota Matrix is the best fit for me! More

Great Buying Experience Great car buying experience! The professionals at Subaru Las Vegas went above and beyond to earn my business. I was first contacted by Mary Ellen w Great car buying experience! The professionals at Subaru Las Vegas went above and beyond to earn my business. I was first contacted by Mary Ellen who explained the process to me and got me in touch with my representative Keenan Myers. Keenan wasn't pushy and actually took the time to figure out what I was looking for. I had my mind set on what I wanted and Keenan was able to work a deal that I was very comfortable with. We had one hiccup after I signed the papers, but Keenan and his folks stepped in and immediately made it right. What matters most in business is not always getting it right the first time, but admitting a mistake and correcting it. I would recommend Subaru of Las Vegas and Keenan Myers to anyone that is looking for their next car. More

Attempted to purchase a 2014 WRX from Subaru of Las Vegas, but the numbers were never competitive to a dealership in Utah. The Utah dealer then told me they could trade for the car because they are par Vegas, but the numbers were never competitive to a dealership in Utah. The Utah dealer then told me they could trade for the car because they are part of the Findlay Automotive Group. Worked out well. More

Staff is super friendly and easy to work with. Made sure I ended up in the car "I" wanted instead of putting me in a car they wanted to sell. Made sure all my questions were answered and that I felt comfor I ended up in the car "I" wanted instead of putting me in a car they wanted to sell. Made sure all my questions were answered and that I felt comfortable with my new car before I drove it off the lot. Have been kept informed of any thing that has to do with my new car, from green card arrival to dealership customer appreciation. More

I recently drove to Subaru of Las Vegas for my 45,000 mile service on my beloved 2011 Impreza WRX STi hatch back sports car. The service is a little pricey at the dealership (as it is for most dealershi mile service on my beloved 2011 Impreza WRX STi hatch back sports car. The service is a little pricey at the dealership (as it is for most dealerships), but I gladly pay it vs my local tire & lube shop. The technical expertise and knowledge of Subaru's systems is excellent, you know they don't cut corners, and they stand by their work. The attached tuning shop Zenkai Motorsports has also been invaluable to me over the past few years making my car into my dream machine. While waiting for service to finish working on my STi, I purchased a second vehicle from Subaru of Las Vegas, and made several changes to the order - some of which were difficult to work, and potentially costly to the dealership. My salesman Keenan Meyers was patient, knowledgeable, and professional. Keenan and the general manager, Burton Hughes, went out of their way to help me out with the customization of the vehicle and throughout the process of ordering. I have seen this level of professionalism, skill, and attitude of genuine customer service toward each and every customer. I would also like to highlight Mike and Mo from Zenkai Motorsports, Ken from parts, April, Brandy, and Steve from service. They make their customers feel like family. More

Although a fairly new sales rep, Jeff knew the Subaru products well. We bought a 2013 Forester through him and Keenan. Their knowledge and demonstration of the vehicle were impressive and definitely he products well. We bought a 2013 Forester through him and Keenan. Their knowledge and demonstration of the vehicle were impressive and definitely helpful to us. We are previous Forester owners and were somewhat familiar with the new Forester. They patiently worked through the details of the sale and were helpful in providing the necessary information for our loan company. More

I have no clue what these other folks are talking about with regard to their negative experiences at Subaru of Las Vegas, because it doesn't remotely resemble my experience. I was thoroughly impressed with with regard to their negative experiences at Subaru of Las Vegas, because it doesn't remotely resemble my experience. I was thoroughly impressed with this dealership's General Manager, Burton Hughes. In my opinion he is the real deal and treats his customers and his employees with courtesy and respect. Heck, I observed (without him knowing) how nice he was to the lady running the coffee cart and the detail guy. In my experience as a leader, how you treat "the little guy" says a lot about someone's character and leadership. Burton bent over backwards to make our used car purchase work for us. He answered every question I had, explained everything very thoroughly so there were no surprises, and processed our sale in a very timely manner. We had a tight and firm budget as to what we could afford in a monthly car payment. We went to 4-5 other well-known and reputable dealerships in the LV Valley and nobody worked with us like Burton did. All the other dealerships told us that it would be extremely difficult to find a quality used car with the age and mileage requirements our pre-approved loan set for us, one that would seat our family of six. One sales rep at Findlay Honda thought I was bluffing on our set monthly price for a car payment and despite all his wrangling could not find anything to work for us. Burton hooked us up with a 2007 Ford Explorer XLT (seats seven!) with only 52,000 miles that was "medicinally clean", just as he told me on the phone. We test drove the vehicle and loved it. Burton encouraged us to submit a credit app with Subaru of LV since they work with a variety of lenders. Sure enough, we were able to secure financing through one of the lenders that far exceeded what our credit union's pre-approved loan could give us. And to top it off, our new monthly car payment came in $5 under the firm and strict amount we had budgeted! Thank you God! I would highly recommend Subaru of Las Vegas for your automotive needs. Even if you are not interested in a Subaru, since this dealership is part of the Findlay Automotive Group (www.findlayauto.com), you can find the vehicle you like at one of the 21 dealerships and buy it through Subaru of LV and work with their staff. All you do is get the vehicle's Stock # and give it to the Subaru of LV sales staff. They buy it from the dealership and you get to work with Subaru of LV's sales staff. Make sure to check out Findlayauto.com's website, it's very easy to use and you can pinpoint exactly what you want. We used it extensively during our hunt for a used car. More

Great experience from start to finish. Went in to the dealership, just planning to look around. Allen didn't put any pressure on me and was very knowledgable about subarus product lines. I ended up buy dealership, just planning to look around. Allen didn't put any pressure on me and was very knowledgable about subarus product lines. I ended up buying a new outback that same day. I will definitely go back for my next vehicle. More

My wife an I were browsing dealer websites and found a used Honda Odyssey on the Subaru of Las Vegas site. We went in later on that night to look at the vehicle. John informed us that the vehicle had ju used Honda Odyssey on the Subaru of Las Vegas site. We went in later on that night to look at the vehicle. John informed us that the vehicle had just been detailed and hadn't even been brought up with the other used cars. John brought the van up front for us to see and we immediately knew it was for us. We were worried that we wouldn't be able to take the car that night because it was so late but John stayed with us after hours so we could finish the paperwork. When we told John about our trade in he appraised it himself and even gave us a little bit more than what I expected to get. Thanks to John staying late for us my wife happily drive her new car home that night. More