In our search for a small SUV, we went to Subaru with an open mind but in no way committed to buying. We had already been to Audi, Mercedes, Nisan , Toyota and Ford. The staff was helpful and informed. The Crosstrek was exactly what we were looking for - a small SUV that had the space of an SUV but drove like a car. It has the amenities we wanted and we liked the way it drove and the way it looked. The initial salesperson we had, Armin, was knowledgeable about the car and convinced us it was right for us even though we couldn't drive it, reassuring us that we could change our minds when it came in. We "bought" the car untested. When it finally came in, Elaine walked us through it, went over everything and took us on a test drive. She gave us the time we needed to feel comfortable without rushing us - she closed the deal. We left happy with our purchase and with the new company we'd just aligned with.