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Subaru of Utica - Service Center

Utica, NY

4.7
341 Reviews
Call Service Center (315) 624-7774

341 Reviews of Subaru of Utica - Service Center

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December 28, 2023

I'm just beginning to know the Service Department at Subaru of Utica and have been pleased thus far. One always needs to develop a level of trust with a Service Department (and dealer). More

by RKENTIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonalez
Report | Print
Dec 29, 2023 -

Subaru of Utica responded

We're glad to know you've had a positive start with our Service Department at Subaru of Utica. Building trust is indeed crucial and we look forward to continuing this journey together. We look forward to serving you again one day!

Helpful
December 28, 2023

Didn’t fix the problem Showed Richard my problem Car was returned to me stating it was all set. It was never tested until I got in and showed them it wasn’t fixed More

by DOUG.MEISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard.
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

Hello Doug, I'm sorry to learn about your experience and that the issue with your car wasn't resolved on the first visit. This is not typical of our service, as we aim for thoroughness in all repairs. I'd like to personally look into this matter and ensure it's properly addressed. Please reach out at your earliest convenience so we can rectify this situation together. Dan Perkins - Service Manager - danielperkins@carbonecars.com

Helpful
December 27, 2023

Staff are courteous ,dealership is clean, amenities are nice. I always receive car back in good order. I have no complaints. More

by STHART87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Report | Print
Dec 27, 2023 -

Subaru of Utica responded

We're delighted to know you've had a positive experience at Subaru of Utica. We aim for top-notch service, and it's great to see that reflected in your visit. Thanks for the review! Safe travels until next time!

Helpful
December 27, 2023

They are so welcoming and friendly there! Always making sure you’re accommodated and taken care of! Would definitely recommend anyone to buy a car here they rock! More

by SCRAMDORSETNAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
Report | Print
Dec 27, 2023 -

Subaru of Utica responded

We're so glad to know you felt welcomed and well taken care of at Subaru of Utica! Thanks for the recommendation, we appreciate it. Enjoy your new ride!

Helpful
December 27, 2023

Excellent car buying experience, super friendly staff helped me buy a car quickly. Will be back! More

by KLOCKRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
Report | Print
Dec 28, 2023 -

Subaru of Utica responded

We wouldn't be here without our valued customers! We’re excited to see you had a 5-star visit at Southwest Infiniti and we're happy to have provided a satisfactory car buying experience! We look forward to having you back again soon!

Helpful
December 27, 2023

The service was great. The technician was knowledgeable, polite and made me feel comfortable about taking my car there . More

by FELIX.ODUWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Dec 28, 2023 -

Subaru of Utica responded

Thanks for trusting the team at Subaru of Utica! We're glad to know you had a great experience with our technician. We strive to make every visit comfortable and informative for our customers. Til' next time!

Helpful
December 25, 2023

Rich did a great job helping us. Tyler worked with us as well. His customer service is phenomenal! More

by LALERDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Davis
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Dec 26, 2023 -

Subaru of Utica responded

We appreciate the positive feedback! It's great to know that Rich provided a 5-star experience for you. Thanks for choosing Subaru of Utica. Be sure to visit us again for any future automotive needs you may have!

Helpful
December 25, 2023

Excellent check in process. The CS rep had a great attitude… very welcoming and kind. The waiting room is top notch with good coffee. Oil change done in 30 minutes. More

by zerkski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
Report | Print
Dec 26, 2023 -

Subaru of Utica responded

Thanks for trusting the team at Subaru of Utica with your vehicle service! It's great that our team was able to provide efficient service and make your wait comfortable. We appreciate the feedback. Safe travels!

Helpful
December 23, 2023

Vincent my service advisor was fantastic. Very knowledgeable and informative. He's very friendly and always willing to go the extra mile. More

by Cedrych
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Dec 26, 2023 -

Subaru of Utica responded

It's great to know that Vincent provided you with excellent service at Subaru of Utica, Cedrych. He will be thrilled to know that his knowledgeable and informative approach led you to a satisfying service experience. We're proud that he is always willing to go the extra mile! We appreciate your kind words and look forward to serving you again in the future!

Helpful
December 23, 2023

Chris & Mike have dine everything & more to satisfy me & my wife in the purchase of our new 2024 Outback Touring More

by DJAPPLEGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Subaru of Utica responded

We're delighted to know that Chris and Mike went above and beyond during your car-buying journey at Subaru of Utica! Thanks for taking the time to leave your feedback about your experience. We hope you enjoy every mile in your new 2024 Outback Touring!

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