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Subaru of Utica - Service Center

Utica, NY

4.7
328 Reviews
Call Service Center (315) 624-7774

328 Reviews of Subaru of Utica - Service Center

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December 13, 2023

Great service and ion time Emailed me when it was completed. Definitely going back when needed More

by SKINEWYORK58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Subaru of Utica responded

Nothing makes us happier than hearing a job well done led to a guest of ours committing to returning in the future. Thank you very much for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll see you again next visit here at Subaru of Utica.

Helpful
December 10, 2023

I got an oil change at 8:16. Which my appointment was originally at 8:30am and they took care of my car so fast and also even washed my car which was very very dirty. They called More

by PAOLA_DIAZ55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Subaru of Utica responded

We're happy to accommodate our Subaru of Utica guests early whenever possible, Paola. Thank you for the very kind feedback and trust in us with your maintenance needs. It was our pleasure to get you quickly and safely back on the road in a freshly cleaned car. Travel safe and please visit us again whenever we can next be of service.

Helpful
December 10, 2023

I had my ‘19 WRX in for 120K service and the crew did a great job with all the work that was needed. The car is back in my hands and running smoothly. I will be back for my next check up for sure. More

by JJENKINS110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
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Dec 10, 2023 -

Subaru of Utica responded

It's our pleasure to help care for your Subaru WRX, and we sincerely appreciate you trusting the team with the task. Thank you very much for the kind feedback. Hearing you'll be back for future service means a lot to us and we look forward to your next visit here at Subaru of Utica.

Helpful
December 09, 2023

Nice place. Joanne was courteous and explained everything. Very happy with the service and accomodations More

by RGIAR10198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne
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Dec 10, 2023 -

Subaru of Utica responded

It was our pleasure to be of service, and we'll make sure Joanne hears of your kind feedback. She'll be thrilled to learn her courteous and informative assistance was valued and led to a happy experience for you here at Subaru of Utica. We hope you'll consider us again for future automotive needs.

Helpful
December 09, 2023

Tyler was very helpful and kept us informed about the progress of our vehicle. The only concern was the coffee maker was not working, but there was water and popcorn. More

by LEONVANWIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 10, 2023 -

Subaru of Utica responded

Thank you, Leon, for trusting us with your vehicle's care here at Subaru of Utica. Tyler will enjoy hearing the informative assistance you were provided was valued. Travel safe and we'll work to have a fresh pot of coffee ready when you next visit.

Helpful
December 08, 2023

Had a recall done here. It was easy to bring the car. The waiting room was comfortable. They noticed that my inspection was up. I love that they video tape what they are doi More

by HRELYEA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny?
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Dec 10, 2023 -

Subaru of Utica responded

Thank you for complimenting the ease of service here at Subaru of Utica. It's always nice to hear our guests commend our video service and communication as well, as it lets us know those efforts are valued. We appreciate you trusting us with your recall and vehicle care needs and hope you'll consider us again down the road.

Helpful
December 07, 2023

The Subaru Service Advisors especially RICHARD and TYLER were courteous, friendly, professional and fun. I recommend them very highly!!! More

by SPHALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with the sales dept!
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Dec 07, 2023 -

Subaru of Utica responded

Recommendations from our valued Subaru of Utica guests mean the world to us, and we sincerely appreciate the thoughtful feedback. Richard, Tyler and the team will be proud to have earned your commendations for their courteous, friendly, fun and professional assistance. We're happy to help with your vehicle's care and look forward to working together again in the future.

Helpful
December 06, 2023

Had an issue with return of leased vehicles at this dealership in the past for 2 vehicles consecutively. Late payment notices. Collection calls for paperwork that should have been handled. So far since More

by GJLEPAGE
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
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Dec 06, 2023 -

Subaru of Utica responded

Thank you very much for the feedback. We're happy to hear that so far previous issues you encountered leasing a vehicle have not been present following your experience with us here at Subaru of Utica. Your choice to work with our team is very appreciated, and we are here to help with anything you need moving forward. Please do not hesitate to reach out for support at any time. Travel safe and enjoy the road.

Helpful
December 06, 2023

The Subaru Service Team was thorough and efficient in their work. It is a pleasure doing business with them. Thanks! More

by GOODBREAD1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Subaru of Utica responded

It was our pleasure to be of service to you as well! Thank you for trusting us with your automotive needs and taking the time to leave the kind feedback regarding the thorough and efficient assistance you received. Safe travels and we'll see you next visit here at Subaru of Utica.

Helpful
December 02, 2023

Professional and efficient with friendly people. Would highly recommend. I love the service they have More

by CHERYLPZAMMIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 03, 2023 -

Subaru of Utica responded

Hello Cheryl, Thank you very much for the recommendation. It means a lot to us knowing we have your trust, and your compliments regarding the friendliness and professionalism shown by our team make us proud. We love having you here at Subaru of Utica and look forward to your next return. Until then, safe travels!

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