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Subaru of Utica - Service Center

Utica, NY

4.7
357 Reviews
Call Service Center (315) 624-7774

357 Reviews of Subaru of Utica - Service Center

Sort by
December 20, 2023

Polite and friendly greeter and staff. Good service and accommodations for waiting including coffee and snacks. More

by JEFDEB2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Dec 21, 2023 -

Subaru of Utica responded

We're delighted to know you enjoyed the friendly service and amenities here at Subaru of Utica. Thank you for the kind feedback. It is our pleasure to help with your vehicle's care and we look forward to working with you again next visit.

Helpful
December 20, 2023

If I got to pay 125 for and oil change. I will start doing my own. Have a good day More

by CANDACEREEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
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Dec 22, 2023 -

Subaru of Utica responded

Hello, Thank you for your business and critical feedback. We understand the cost of maintenance can be frustrating, especially if your vehicle requires synthetic oil. It's important to remember our maintenance is being performed by certified technicians using OEM parts. Additionally, our service specials are a great way to save money on vehicle maintenance and can be found on our dealership website. Your business is important to us, and I'd be more than happy to speak about your concerns with you personally. Please email your availability and contact information to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

Helpful
December 19, 2023

Always very prompt and friendly. Very knowledgeable. I feel safe as a women that I am not being taken advantage of at the car dealership! More

by HJM714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 19, 2023 -

Subaru of Utica responded

It means a lot to us knowing we've earned and maintained your trust here at Subaru of Utica. Thank you very much for the kind feedback. We appreciate you choosing to work with our team and it is our pleasure to always provide you fast, friendly and knowledgeable assistance. Travel safe and we'll see you again next visit.

Helpful
December 17, 2023

Very efficient, polite, courteous Attentive. Checked in with me several times. Quick response and professional More

by JHF001230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike greene
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Dec 18, 2023 -

Subaru of Utica responded

We're always striving to help our Subaru of Utica service guests enjoy a stress-free visit by providing them the level of service you describe receiving. Thank you for complimenting the team's polite, courteous, professional, responsive and efficient assistance. It means a lot to us to hear it and we look forward to your next visit.

Helpful
December 17, 2023

The service department was excellent. The work was done in a timely fashion. I was very pleased with the experience which is always the case. More

by DFPOHORECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and it means a lot to be trusted with your vehicle's care. Thank you for the excellent compliment. It was our pleasure to provide you another timely and enjoyable experience and we look forward to your next return.

Helpful
December 16, 2023

Muy rápido el servicio y a pesar que están ocupados con muchos clientes siempre tienen citas disponibles!! Muy amables todos los de servicio al cliente!! Son un equipo muy bonito !!! Un 10 para ellos 🩷� More

by ADRELISR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicente González
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Dec 18, 2023 -

Subaru of Utica responded

¡Gracias por su amable reseña! Nos alegra saber que tuvo una experiencia positiva con nuestro equipo de servicio al cliente en Subaru of Utica. ¡Esperamos verle pronto para su próxima cita!

Helpful
December 14, 2023

When waiting for car the room is clean and welcoming! The Wait is too long! More

by CGEHRIG_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Subaru of Utica responded

Thank you for your patience, compliments for our waiting area and critical feedback. While we strive to get guests back on the road quickly and safely, wait times can unfortunately be longer than expected on occasion due to unforeseeable delays. Particularly on certain days at peak times. We'll work hard to improve in this area and hope that you'll consider us again in the future.

Helpful
December 14, 2023

Fast service, friendly and helpful folks, fast service. Waiting room clean and well stocked with coffee etc More

by RPNOVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

Subaru of Utica responded

It's always great to hear our valued Subaru of Utica guests enjoyed a comfortable, friendly, fast and helpful service visit. Thank you for your kind feedback and the opportunity to care for your vehicle. Travel safe and please consider working with us again in the future.

Helpful
December 13, 2023

Always pleasant, nice waiting room, full explanations of any issues. I've bought my cars here as well. More

by LBSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had servic, not sure of the name.
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Dec 27, 2023 -

Subaru of Utica responded

We're delighted to know you've had consistently pleasant experiences at Subaru of Utica, LB! We appreciate your loyalty. Thanks for the positive feedback about our waiting room and effective communication during service visits. Let us know if we can assist with anything else in the future.

Helpful
December 13, 2023

Great service and ion time Emailed me when it was completed. Definitely going back when needed More

by SKINEWYORK58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Subaru of Utica responded

Nothing makes us happier than hearing a job well done led to a guest of ours committing to returning in the future. Thank you very much for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll see you again next visit here at Subaru of Utica.

Helpful
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